Reviews
This profile includes reviews for Bragg Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 24 Customer Reviews
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Review fromRaj K
Date: 18/07/2023
1 starRaj K
Date: 18/07/2023
I don't know what's going on . Delta Cable (Eastlink) used to have phenomenal customer service. Now I can't get a hold of anyone after waiting hours on the phone. Did the online contact form for a call back. Got a call 2 weeks later. She said she'll transfer me to their loyalty department. Was then transferred and put on hold. Estimated wait time an hour and 45min. I think I'm done and would like to cancel my service but do I have to wait hours on hold to do this?
This company is done. If you're a customer than get out now. It's most likely going to get worse and might not get any better.
The BBB needs to change that A+ rating now to and F if they want to remain credible!
Thanks, ***.
Bragg Communications
Date: 24/07/2023
Hi Raj, thank you for the review. If you haven't connected with a team member please do not hesitate to dial 1-877-737-2525 and we'd be happy to review your bundled services.Review fromMarty P
Date: 10/07/2023
1 starMarty P
Date: 10/07/2023
********! ********! ********! With the Corus debacle, have attempted to cancel our TV package for 2 days now. Previously I hung up after being on hold for 90 minutes. Today I hung up after being on the same hold for exactly 2 hours! Eastlink your customer service is nothing short than TERRIBLE! Pity I cannot leave a minus 10 score!Bragg Communications
Date: 11/07/2023
Good afternoon, thank you for reaching out. I apologize for the trouble you have had trying to contact us to discuss your account. We have been experiencing higher than normal call volumes and our wait times have been quite long. If you would like to respond to us here, at [email protected], with your account number, or the phone number associated with your account I would be happy to have one of my team reach out to you to assist directly.
Thank you,
Andrew MacVicar
Manager Customer Experience
EastlinkReview fromJanice I
Date: 31/03/2023
1 starJanice I
Date: 31/03/2023
I do not have service with eastlink, no account for any of their services. None.
But... they are telling me I owe $50. thought it might be a scam, contacted them by email and phoned customer service numbers supplied.
They actually expect me to pay this money, even when I have NO ACCOUNT with their company.
*** *** ******** ******* ** ** **** ** ********** *** *** ****** *** **** ********Bragg Communications
Date: 03/04/2023
Good morning Janice, I am sorry to hear you are having trouble with a possible balance due and would like to have my team investigate. If you'd like to reach out to us at [email protected] with your contact information I would be happy to have someone reach out to you directly.Review fromRichard C
Date: 25/11/2022
1 starTypical Eastlink cell phone sale. Have a great price but when you call the day of the sale no phones at the local store and none at the warehouse but can you order one? No. They ask you to call back and see if any come in. They never do, this is my third attempt to buy a cell phone on sale from Eastlink. The ad is still on their website and price is good for two more days. It was nice of them to offer another phone which was on sale for twice the price.
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