Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A text on November 5th, 2022 confirmed paving would occur the week of November 7th. On November 23rd I wrote “ As we discussed, I was concerned that it might be too late in the year. I appreciate your assurance that despite the weather and equipment issues, the finished product will exceed our wildest expectations.” The automatic spreader was not working but they said that hand laying would give me better results. The commitment to "perfection" was integral to our proceeding.
  
  The work was completed the next day, invoiced and paid in full. I saw a $ 100 error and was told that the “refund” would be coming shortly.
  
  On March 19th, 2023, I noted that:
  - The corners at the road came up revealing that the asphalt was just a skim coat over gravel/dirt
  - The transition from the drainage ditch to asphalt is showing some cracking already
  - There are a number of areas where the roller left raised channels between paths
  - There are significant differences in surface smoothness and finish. In some areas, extensive aggregate is exposed.
  
  On July 23rd, 2023, I wrote:
  “… the concrete company has completed cutting the asphalt and it has become very apparent that many areas do not even have the 2" contracted thickness of material." ... They did not visit.
  
  I subsequently receive a call claiming to have visited the house and that there were no problems. I responded “I have had interaction with several landscaping companies, all of who have found significant visual fault with the paving job. They obviously cannot see the lack of materials to contract depth in many area."
  
  Photographs have been provide directly. One attachment shows excessive pooling of water because the surface is neither even nor sloped correctly. The side view photo was taken after the asphalt was cut along the side, immediately prior to pouring the concrete border.
  
  I have received no response or assurance of an effort at remediation. I want some effort to address my very real concerns and my overpayment.

  Customer Answer

  Date: 10/03/2025

  As requested, a copy of the Invoice.
  
  I do not believe that East Coast did a really bad job, just not a good job. Their failure to even try to remedy the appearance issues raised is troubling. I realize that the installation of less than the contracted thickness of material is not really possible without ripping out everything. That is not practical nor justified. To promise to return the excess funds and not do so is equally concerning.

  There was no other paperwork provided at time of invoicing. The amount was adjusted to a sq. ft. price agreed on earlier. Their website claims 2.5 year warranty and the industry standard is, I believe, a minimum of 2" of material when fully compacted. The picture of the severe depression in material when it was cut for concrete work is disturbing.

  P****** C****

  

  Business Response

  Date: 06/04/2025

  Mr. **** I'm sorry you're discouraged That the edge that was
  cut away was not of full depth and that there was a couple water lays in the
  large level part of the driveway but let me be clear we advised you that this
  was not going to be a regular job by East Coast paving as a matter of fact we
  do not pave at this time of year or without our asphalt paver for this exact
  reason. Please let me also remind you that the only reason WHY we came out in
  the latter part of November to pave your driveway was simply because your wife
  had health and medical concerns and you were adamant that you wanted the
  driveway paved prior to the winter for the ease and safety of your wife which
  we totally understood. A clear expectation was set that even though it would be
  a good job that would be done it would not be up to the typical standards of
  East Coast paving as we were doing the project not only out of season but with
  odor asphalt paver and even given our cautioning remarks you elected to move
  forward with the paving being done by hand by wheelbarrow to the best of our
  ability. Let's also not forget that prior to that you had ******** ****
  construction in to pave the driveway and because of all of the argumentative
  disagreements you had with them they elected to no longer keep you as a client
  and walked away from your property leaving you in a lurch and leaving you
  without a finished project again another reason why we decided to help out in
  the final hour of need in addition not that it matters but I'd also like to
  point out that the day we paved your driveway I personally was on vacation but
  made the effort to be there get this driveway paved and then immediately go to
  the airport and fly out of the country. This driveway unfortunately cannot be
  held to the same standard as a typical driveway paved by East Coast paving and
  in addition that expectation was set when we originally did the project having
  said that outside of a few small water lays in the lowermost level part of the
  parking area the entire driveway upon our inspection when we did a site
  evaluation was holding up quite well and actually looks rather good despite the
  conditions in which we paved it. I do now see that you have $100 discrepancy in
  the amount that was owing versus the amount that was paid and reimbursement for
  that discrepancy can be provided as that was your main concern you wanted
  effort to address your real concern which was your overpayment. Please provide
  information so that payment can be forwarded to you and all the best moving
  forward we hope your wife is well.

  Customer Answer

  Date: 07/04/2025

  I realize that East Coast responded to a difficult personal
  situation and I was/am grateful. However, on timing, the work was supposed to
  start at the beginning of November. It was postponed by East Coast on several occasions
  and started almost three weeks later. I remember discussing concerns about the temperatures
  and was assured of a quality job. My email of November 23rd to East Coast said “As
  we discussed, I was concerned that it might be too late in the year. I
  appreciate your assurance that despite the weather and equipment issues, the
  finished product will exceed our wildest expectations.” They proceeded with
  this understanding.

  My neighbour's driveway was laid a couple of days prior
  to my driveway, there were no issues with the rolled surface.  The pooling
  of water, lack of proper surface grading and lack of contracted materials on
  the driveway cannot be easily repaired. Surface irregularities and thickness of
  materials at the street could/should have been addressed.

  In conclusion, I generally appreciate the work that East
  Coast did. However, they did not respond to the obvious quality shortcoming nor
  offer suggestion on how to remediate the problems. The financial issue is
  trivial but also annoying. I will not be pursuing this matter further through
  the BBB.
  
  
  

  
  

  

  Business Response

  Date: 09/04/2025

  Tell us why here...Totally understand your frustration and we're committed to
  any appropriate resolution through our warranty program if there are water
  leaves that need to be resolved that is a part of our 2 1/2 year written
  warranty and we would be more than happy to help resolve if incline to do so.
  Please feel free to reach out anytime to have a site evaluation thank you

• Initial Complaint

  Date:11/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After attending the NS Spring Ideal Home Show I hired East Coast Paving and Concrete to come and do my driveway. The agreement was $4200 plus tax to dig down 2-3 feet and widen the driveway by 2 feet on each side, graded 6” from back to roadway, excavated to proper depth, surge and gravel tamped to proper specifications, asphalt step as required, lawn sloped to new driveway grade and accommodations to drain water from the French drain as mentioned.I also asked for 3” of asphalt and 5 yards of 1/2”gravel.**** came back with$4200 for everything but if needed the surge would be another $4-700 and that 3” would be compacted to 21/2”.On June 7th 2023 driveway dugout and gravel applied as well as load of gravel left as requested.The day **** came out to pave 2 other driveways my wife told him that I needed to discuss more about the driveway before proceeding. On July 10th I asked if we could meet the following Wednesday to discuss the remainder of the job.
  Agreed to come the following Monday July 17th but didn’t come.Tried another meeting July 20th excuse “Bad Cell service”**** planned another get together on July25th but on July28th **** decides that” we just part ways I’ll send a bill for work we did will treat you right”I said “ I would have to have someone else come to do an estimate and see what is the difference. I will pay you whatever is remaining.”I sent a text again explaining on what we had agreed on with this message and there has been no more correspondence with me since. It is now August 10th. No money has been paid but we would like the work that was agreed upon.

  

  Business Response

  Date: 30/08/2023

  In response to Mr. *********** complaint we would first like
  to mentioned that obviously it would be advantageous for us to be able to
  complete the work on his property however in working with this customer he has
  consistently looked for more then was on the original contract was
  argumentative and belligerent to the point where out of all of the customers we
  had on that street which was several we had to walk away from his project as we
  were unable to satisfy him or meet his needs outside of the original proposal
  given. Referencing the original proposal given Mr. *********** property was to
  be a 14 foot driveway with two foot extensions on either side driveway totaling
  18 feet wide 35 feet deep price quoted was $4200 plus hst. Additionally, there
  was line items on the proposal set out for digging down two to three feet or
  more and adding surge as needed at an estimated cost prior to excavation of between
  400 and and $700 and in addition to that he also requested gravel material be
  left for a project that he was working on at the rear of his home. Two date in a
  timely fashion East Coast paving arrived on the property remove the existing
  asphalt spent several hours digging and removing several feet of material both
  underneath the driveway and excavation of the sides. Once complete we then
  installed a tandem load of Class A gravel to elevate and level the existing
  parking area add the contracted width. Sence completing this portion of the
  project the homeowner requested additional with to the driveway outside of the
  contract requested landscape edging around the hole that he got us to dig which
  was outside of what was contracted and put us in a position where we were
  unable to move forward and complete the project. In addition we have several
  statements from neighbors as to the type of information that Mister ********* was referencing our company with And also have several character statements
  from neighbors as to the quality of work that they received the professionalism
  that they were met with and the overall result of their project. At this point
  we will be invoicing the homeowner for all work completed all materials removed
  and all of the new material installed.

  Customer Answer

  Date: 04/09/2023

   I am rejecting this response because:
  
  
  

  It would be most advantageous for Eastcoast Paving and Concrete Ltd to finish the job as discussed; before he sent the quote and as clarified, in my texts to said company regarding the quote.  The text is a part of the original proposal.  The texts can be viewed in the pictures provided earlier and can be viewed above in the documents.

  To address the "timely fashion":  I gave him the go-ahead to start the project on May 9th; it was almost a month later before he showed up; June 7th he started with no prior mention he was going to start.

  Mr. **** ******(unsure of spelling of his name; not stated ; only written) refuses to acknowledge the text messages I sent to him on May 6th which clarifies his quote or the original photo of the driveway prior to start.  We went through everything before his quote was sent to me. His quote does not mention most of what was discussed so I sent him the text to make sure everything we discussed was in fact included in the quote; to which he said everything was included.  This is confirmed with the extra gravel, he provided as part of my text  but not included in his quote, and acknowledged in his BBB communication dated August 30th. 

  I gave him much patience and even told him he could ignore some of what he acknowledged; in my text; if he could just finish the job (July 29th- the job was started on June 7th).  It is now September...  at this point I would like everything as mentioned in his quote and in the texts dated May 6th.

  It would be a welcome expression of good faith if you as a third party and both **** and I could get together; go through everything to date and get this concluded and the job finished.  I would suggest at our residence to make clear all the details.  Furthermore I would suggest going through all the text messages to be caught up before meeting

  Regards *** ***********