Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst job ever.
  Junk.
  Customer service was horrible.
  Changed price after quote.

• Initial Complaint

  Date:03/10/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Duramax provide services in July 2020 to apply polyaspartic floor coating (aka epoxy) to our garage; rear deck and staircases at our home in Belle River.
  
  Upon completion the job appeared to meet expectations.
  
  Less than two years later the rear deck and staircases have had literal chunks lifting off the surface. The garage began to turn a yellow--specifically the outside edges that are exposed to the elements--this area was suppose to have a UV-protectant applied.
  
  The job included a 10 year warranty, I contacted Duramax in May 2022 to inspect. The owner's son (Zack) visited and said the rear deck and staircases would need to be redone completely. The garage was to be a simple fix. Initially the response for the issue was 'how cold was it when this was installed?' I responded that it was July and was so hot one could fry an egg on my deck that week as my backyard faces south. I was then told that the employee Duramax had sent to complete the job had since been fired due to a record of sub-standard work.
  
  Satisfied with the response (complete replacement), we shook hands and Zack said someone from the office would contact me to make an appointment.
  
  I waited about two weeks and called myself. The person on the phone acted surprised by my call. I was then told it would likely be July before they would be able to come out for the work and I would be called since Duramax had other jobs local to my address.
  
  July came and went.
  
  Aug 2022 via phone and email--recounting past conversations and empty promises. Both in an email and on the phone I was told by Janelle that Duramax was experiencing supply issues from their vendors and that was the cause of the delays and that my name was on a list of jobs to get done and I'd be contacted.
  
  Sept. Another email from me and the same rhetoric back from Duramax.
  
  Oct. Too cold to do the replacement work.
  
  My deck looks horrible and still no communication. I WANT MY $$$$ back!!!