Complaints

This profile includes complaints for Solar Power Store Canada Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Solar Power Store Canada Ltd

  11 - 102 Commerce Park Dr Barrie, ON L4N 8W8

• 

  Solar Power Store Canada Ltd

  C - 526 Bryne Dr Barrie, ON L4N 9P6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:26/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After getting a complete solar quote from solar power store, I agreed to the price and the terms quoted around $16, 000 plus permits in engineer.
  After moving ahead with the project and dealing with all the errors along the way, parts started to ship out to me about 3 months after all the parts are not showing up yet. In the original quote there was line taps and miscellaneous
  After receiving so-called the full system, I was missing the solar wire to go from the panels to the inverters. I was missing the mc4 connectors. I was missing the connectors to install the inverters. The load center was undersized. The breaker box was undersized
  There quote was 5,000 under what the actual end cost was
  After back and forth that the company and going nowhere with horrible customer support
  I filed a partial dispute with my credit card company at the time for the missing components,the delays, and the under quoting and lack of customer service, I tried ordered tin copper wire and regular wire was sent
  I won that dispute for 9036.74
  solar panels,The inverters were not part of the dispute at the time because they were not a problem and I received them and they were in good work in order
  I won the dispute for the missing components and the parts mentioned above. The money went back into the system to make it fully operational
  
  Now with over $10,000 left given to solar power store they are not honoring their warranty. I've tried to do a warranty claim as all 40 panels have manufactured defects
  They're unhappy with the decision made and not owning their own mistakes
  And will not warranty the panels
  I understand now at the time I should have gone for full refund as I would have won at the time with all the information that I had
  
  At this time cuz they're not honoring their warranty, I like to wash my hands of this company and return all 40 panels in the condition. They are with a refund just for the panel that I paid for I'm not seeking anything more or any less

  Business Response

  Date: 27/05/2025

  To Whom It May Concern,
  We appreciate the opportunity to respond to the complaint submitted by Mr. ***** ****** and to provide clarity and context to the concerns raised.
  
  Background and Project Overview
  Mr. ****** entered into a sales agreement with Solar Power Store Canada Ltd. for a solar system quoted at approximately $19,000, exclusive of permitting and engineering costs. Our team worked diligently to fulfill the order, including procurement and staged shipment of materials.
  The complete system was shipped in phases due to standard supply chain practices and vendor timelines. Some initial confusion arose regarding component completeness and compatibility; however, Solar Power Store made extensive efforts to resolve those matters in good faith.
  
  Chargeback and Warranty Nullification
  Despite our ongoing support efforts, Mr. ****** initiated a credit card dispute totaling $9,036.74, claiming missing components and project delays. This dispute was decided in his favor by the credit card company. The components included in that chargeback—solar panels, wiring, connectors, and other related system elements—were never returned to us and remain in his possession.
  As per our standard terms and conditions, which were agreed upon at the time of sale, any successful chargeback renders all warranty obligations null and void. This is a common industry practice, as retaining full product ownership without payment eliminates the enforceability of warranty coverage.
  Despite this, Mr. ****** continued to contact us with warranty claims for the same solar panels he had already received a full refund for via chargeback. We respectfully declined these claims based on the aforementioned policy.
  
  Current Conduct and Company Position
  Following the resolution of the chargeback, Mr. ****** has since initiated a pattern of repeated, unsolicited, and harassing communications across multiple channels, including phone, email, and social platforms. Given the hostile tone and nature of these communications—despite him being in possession of fully refunded goods—we have been advised by our legal counsel to initiate a cease and desist process and reserve the right to pursue legal action if such behavior continues.
  However, in an effort to de-escalate, we have chosen to close this matter without further engagement, provided there are no additional claims or demands.
  
  Conclusion and Desired Outcome
  This customer received all physical components of the solar system, initiated a successful chargeback covering those goods, and now seeks further compensation or return privileges on products for which he has already been fully refunded. As such:
  We consider this matter closed.
  We will not be accepting a return or issuing a second refund for any items previously charged back.
  We request that Mr. ****** cease further communication with our company.
  We respectfully ask the BBB to recognize our documented attempts at resolution, and our adherence to standard industry policies and practices. Our decision is in alignment with legal counsel and supported by documented evidence of fulfillment and refund.

  Customer Answer

  Date: 27/05/2025

  Complaint: 23377139 

  I have left negative reviews explaining my situation. How I've experienced them.  

  As the public has a right to know and see the damages panels 

  That is my right and not harassment  

  As said before The dispute was for underside load center undersized disconnect no. Mid claps no. Claps inverter to racking noir new MC4 connectors side line tap all were missing to make a complete system  

  A full solar system was supposed to be purchased from solar power store and was not delivered  

  And which made the system unusable a 20k paper weight at the time of purches 

  The original quote was for around $16k in Jan 2024 and ended up costing over 22k after all necessary components were purchased 

  The dispute was for the missing components the solar panels racking and inverters were not part of the dispute  

  The price escalated

  Sincerely, 

  ***** ******

  Customer Answer

  Date: 12/06/2025

  The case is closed and I am not pursuing a refund any further 

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a *** ** v2 battery 12 volt from the Barrie store cash and a ******* charge controller 150/100, I had an issue with the battery’s age (3 years old) it has a scratched screen, and also had the wrong software installed, so i went to take back the battery in person because they messed up my order, only to be told that i cant take it back unless i pay a 20 percent restocking fee thats about 700 bucks! the staff is very **** and un professional ***** people, * *** ******* ******** ******** **** * ******* ** *** ****** ***** ***** * *** ****** ** ** ** ****** ** ****** ** ****** ** *** ******* *** *** **** ** **** ***** *** ***** *** ***** ** *** *** ** ***** ** **** **** *** *** ** *** *** ***** ******* ****** ** ***** I am only 10 days into my purchase and they wont even help me or get back to me in a timey manner, also I've been waiting forever for my charge controller to come in, ** ******** * ****** *** **** ***** **** **** **** ***** theres no advantage from buying from this place, s*** **** **** *** ******** *** ** ** ***** ******* in Barrie, ** **** ** ** ******* *** **** *** ***** ** ** ****** *** *** ******* **** ****** *** ***** ***** *********, I will keep going back to the barrie solar power store every day until this is resolve and maybe the customers will really see how **** they are *** ** ************* * **** * ***** ****** ******** *****

  Business Response

  Date: 08/05/2025

  We appreciate the opportunity to respond to the concerns raised by the customer regarding their recent purchase experience at our Barrie location. At Solar Power Store Canada Ltd., customer satisfaction is very important to us, and we have been actively engaged in resolving this matter.
  
  1. Clarification on the Product Ordered
  The customer purchased an *** ** V2 12V battery and a ******* 150/100 charge controller. We would like to clarify that the order was fulfilled correctly. The *** V2 battery provided to the customer came with the correct hardware version. However, the customer has misunderstood the distinction between the battery hardware version and the software version. I have ******** a screen shot of the V2 battery that clearly shows the software version as V1.
  The V2 battery is designed to run on software labeled as “V1.” This is not an error or an indication of an outdated or incorrect product. In fact, the manual accompanying the battery confirms that the software version is appropriate and aligns with the hardware version. We understand this distinction may have caused confusion, and we have explained this to the customer during our support communications.

  **************************************************************************************************************************************

  The V1 battery is a completely different battery with a different casing.

  2. Customer Service and Return Concerns
  We have been in communication with the customer to address their concerns and to work toward a resolution. While our standard return policy includes a restocking fee, in this particular case, we have waived that policy and provided the customer with a full refund for the battery. This action was taken in good faith, despite the product being delivered as ordered, to ensure the customer feels supported and to bring the matter to a fair and prompt resolution.
  
  3. Charge Controller Order and Lead Time
  Regarding the ******* 150/100 charge controller, we made it clear at the time of purchase that this item would need to be ordered in, and that there is a 2–3 week lead time for delivery. The customer was only charged a deposit for this item, not the full amount, in recognition of this waiting period. We apologize for any misunderstanding around the timeline, but our communication was transparent from the outset about the expected timeframe.
  
  4. Store Experience
  We take all feedback about our team and store environment seriously. While we respectfully disagree with the characterization of our staff as "****" or "**************," we are reviewing the interaction internally to ensure we uphold the highest standards of professionalism and customer service.
  
  In Conclusion
  We value every customer and are committed to providing reliable products and dedicated support. In this case, although the product and information provided were accurate, we chose to go above and beyond by offering a full refund to ensure the customer’s satisfaction.
  Should the customer require further clarification or assistance, we remain available and willing to help.
  Sincerely,

  
  Customer Care Team
  Solar Power Store Canada Ltd.

  Customer Answer

  Date: 13/05/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********