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Business Profile

Gas Contractors

R&R Gas Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We tried to resolve the problem on our own contacting the buisness by calling them numerous times with no response. We were told by BBB when we called to notify the buisness by email of our issues. We did this on July 28, 2023. We did not receive a response. Now the buisness is contacting us through a collections agency and saying they will hit our credit score.The issues are That we received a bill for $13, 457 when we were told by the pool company that hook up would be between ***** -3,500.Our bill was not itemized, the list of items includes things that were never installed at our home. My husband and I dug all the trenches required for the team to "keep the cost down."One of the employees used parts from our own personal electrical kit as part of the installation ********** husband called 8 times asking for an itemized bill and dates and hours worked at our address with no response. Regarding the items listed we contacted another electrical company and asked for a price breakdown of some of the parts. There were 42 items on the bill and some were $1- $5 pieces like light switches etc.We want to pay the bill but we want the bill to be fair and accurate. I've attached the email we sent to the company in July of 2023.Please help us with this matter./

    Business Response

    Date: 28/05/2025

    Subject: Resolution Update
    This issue has been resolved with Mr. ******* and the invoice has been fully addressed. The only remaining concern appears to be related to a verbal quote the client received from their pool company, which estimated the expected cost of our work. However, no formal quote was requested directly from our company regarding the scope or cost of our services.
    Please let me know if any further clarification is needed.
    Best regards,

R&R Gas Services Inc. is NOT a BBB Accredited Business.

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