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Business Profile

Office Supplies Sales by Phone

Maxwell Paper Canada Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent clawbacks of invoice amounts based on random and inaccurate information. From about December 1 2023 to August 1 2023 my sole proprietorship was contracted by Maxwell Paper dba Maxwell Media to perform on-site replacement of pinpads or debit machines on the **************. Maxwell is contracted with ******* ************* and contracts out to small businesses or proprietorships. From the outset, the payments division *************************************************************** would reject portions of an invoice claiming various excuses such as travel time is reported shorter on ****** Maps - regardless of higher traffic and ferry delays. I have documentation that shows EVERY invoice I submitted had at least a couple hundred dollars rejected. It was stated that if there were details to substantiate the claim I could re-apply, but these were always rejected. I stated a number of times that if they continued the practice I would seize performing service for them. In the early days I chalked it up to my inexperience with their system but over time it became apparent that they were in the habit of clawing back at least a little from every invoice I submitted. On the last payment they took back $157.50 and I quit. There was still hours I had performed and I issued a final invoice for $400. No payment has been received. I have my history on ****** Maps to prove my travel time as well as my written notes on the various work order papers I carried with me.

    Business Response

    Date: 13/09/2023

    See attached letter. Don't hesitate to reach out if you have more questions. tks

Maxwell Paper Canada Inc is NOT a BBB Accredited Business.

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