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Business Profile

Bathroom Design

Goldstar Kitchens

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathroom Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 18th, 2021, I made an initial payment to Mr Desmond D. of Goldstar Kitchen for the renovation and installation of kitchen cupboards. The agreement was for the work to be completed before Christmas, however, that did not happen until January 2022. With one of the cupboard doors missing, I decided to complete the payment as Mr D. promised to install the missing door by the end of the week. Since January 2022 Mr D. has vowed to come by on the weekend to install the door whenever I reach out to him. Unfortunately, for the last five months, he no longer takes my call or responds to my messages or emails. A total of $21,000.00 was paid for this job. This has become a hazard, ********** *** ** *** ***** ******** and this was shared with Mr D. of Goldstar Kitchen but, seems as if it has fallen on deaf ears.

    My hope is for him to finish the job he has completed or provide me with a refund for the missing door so that I can ace someone else complete the job

Goldstar Kitchens is NOT a BBB Accredited Business.

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