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Business Profile

Refrigerator and Freezer Dealers

Ancaster Food Equipment

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Lin M

    Date: 17/08/2024

    We ordered a **** commercial cooler from Ancaster Foods after getting. prices from several suppliers in Ontario. All of the prices for the coolers were within a few dollars, but Ancaster's price for the **** castors were $350 cheaper than the other quotes. I called to enquire if they were indeed **** brand castors and I was assured that they were. I was told that Ancaster Food Equipment buys these in bulk and supplies them at a great price to their customers as a service. * ******* * ***** ** ****** *** ** ***** **** **** *******
    We purchased and arranged shipping of the cooler and I was told it would go out on a Monday to arrive on the Wednesday. I had to arrange to have a local moving company meet the driver and arrange to bring the cooler into our club. Imagine my surprise when I got a call on Monday from ********* to say they were at the club with the cooler. We had to insist that we were not ready to accept delivery and the driver agreed to come back on Wednesday.
    When the cooler was moved in on the Wednesday the movers offered to install the castors, but we could not locate the castors shims that were shown in the installation manual. I contacted Ancaster Foods and was finally told the there were no shims for the castors we had been sent, because those castors were not **** brand castors, but they would be happy to sell us the **** castors for $500.
    I was told bold faced **** in order to secure a sale. Once they had the sale they rushed it out the door and ignored delivery instructions.
    ** *** *** ******* *** ********** ********* * ******* *** **** ** * ********* ********

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