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Business Profile

Credit Services

Kingston Data & Credit Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Services.

Complaints

This profile includes complaints for Kingston Data & Credit Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kingston Data & Credit Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 66 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a membership at ******* *******. Covid hit and they where shut down. Couldn't use their services. Then when reopened I still couldn't go because I was high risk due to recent heart attack . I called ***** ** owner and he said it was fine. Never heard another thing till this just popped up way after the fact.

      Business Response

      Date: 18/05/2023

      Hello ******, we have investigated your concern and have closed your file in our office. Should you have any questions please feel free to reach out to *** ****** ** ************** ** *********************** 

    • Initial Complaint

      Date:27/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This account was sent to collections, I did not receive any letters from collections to indicate this was in collections. When I found out this JOINT account was sent in both mine and the other parties name, ***** ******** told me he just took the other party off the account which he can not do!! Otherwise, he could take mine off too?? This account needs to be in both names how it was sent!

      Business Response

      Date: 30/03/2023

      Hello *****, we have been in contact with our client who has confirmed that the account is in both names. The file in our office has been adjusted and a new collection letter has been re-issued. Should you wish to resolve this claim you may contact ***** ******** at ************* 

    • Initial Complaint

      Date:30/01/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was just notified by my credit monitoring service that there was an account sent to collections for ******* a service I've never heard about or ever used.

      I was never contacted in any shape or form by email or phone.

      I also assume this may be related to an extensive fraud case I had with ********** and ***, where someone was charging extensive and numerous charges on multiple credit lines of mine, which the banks thankfully resolved over the course of 4-5 months. I suspect they may have opened credit and bought services under my name, but this needs to be corrected as I have never used this service.

      Business Response

      Date: 01/02/2023

      Hello *********** -- reviewing your file, I see that you reached out through our website and ***** ******** at our office has left you a voicemail trying to reach you to get more information about your identity theft/fraud issue -- can you please return his call at ************ so he can assist you.

      Customer Answer

      Date: 01/02/2023



      Complaint: ********



      I am rejecting this response because:

      I have still not recieved a phone call to my phone.

       

      ***********

    • Initial Complaint

      Date:19/01/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January 2017 I canceled my ***** account but it was sent to *** *********** anyway.
      The last payment to ***** is January 18 2017 and the date of first delinquency is February 22 2017.
      This collections account was recently acquired by KDC who has changed the date of first delinquency to June 04 2017 preventing this account from being purged from my credit reports in January 2023. * ** *** **** ** **** *** **** ** ***** *** ** ** ******* ** ****** *** **** ** ***** *********** *** ****** ** ********

      The ***** account number is *******
      The KDC account ID listed on the ********** report is *******

      Business Response

      Date: 20/01/2023

      Hello ******, reviewing your file, we received collection data directly from ******* ****** ******** and they had listed the delinquency date as 2017-06-04. Given your proof provided to us, we will adjust the delinquency date of this account and request it be removed from your credit bureau.  If you need anything further, please contact *** ****** ** ***************

      Customer Answer

      Date: 20/01/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ****

    • Initial Complaint

      Date:09/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has been sending ********* messages in regards to an alleged debt. There has been no written evidence provided by the credit collection agency or the original creditor. The first delinquency date of the alleged debt was August 2019 and the statute of limitations has passed for legal action. Despite this they continue to ****** me over debt owed by a ****** ******* and claim that they will take further action against me for non compliance. **** ** ********* ************** ********* I am not the person in question and I demand this agency ceases communication without the resolution of a credit report correction. ******** ** * ***** ** *** **** ***** ******** ******* **** ** ******** ****** *** **** ** *** ***** ** ********* *** *** ****** ******** ******* ***** ********* ******* ******* ****** ** ** ******** ** ***** *********

      Business Response

      Date: 16/01/2023

      Hello ***** -- reviewing your file, it appears that you acknowledged the debt as yours, and made an offer to resolve this, and our manager handling the claim ***** ***** has attempted to respond to you, but you have not returned her calls.  If you would like to call her directly ** ************ she would be willing to assist you.  As you have asked for no further calls, we will cease communication and only respond if you reach out to our agency.  At this time, the debt would remain on the credit bureau for six years from the date of delinquency.

    • Initial Complaint

      Date:15/11/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a debt owed to ******* that is covered by a consumer proposal. They sent me to collections and the company that is trying to collect is not taking the consumer proposal into consideration and continuing to contact me and threaten credit action. The company is called Kingston Data, I owe this company $0 and I want them to stop contacting me and to correct their records. * **** ******* ***** ** **** ******* ******* ***** **** ******* *** *** *** **** **** *** **********  
      *** ******** **** ** ****** ****** *** *** ******* *********** ** **** ***** ************** ***** ************ *********** ******* ******** **** *** ****** * ***** ** ****** ******** ****** ** ************ **** ****************** ********* ******************************************************** 
      Please advise them to stop attempting to collect the $200 owing as it's already being paid directly to ******* via a consumer proposal.

      Business Response

      Date: 18/11/2022

      Hello *****, reviewing your file, you have been dealing with ***** ***** in our office, and no information regarding a consumer proposal has been supplied.  Please contact ***** ** ************ ** ** ***** ** ********************* with your trustee information and we can certainly coordiante with them directly.

      Business Response

      Date: 25/11/2022

      Hello ***** -- with the information you sent through the complaint, we have spoken with your trustee's office, confirmed your filing, and they are issuing the creditor's proof of claim package to us today.  Your file is now closed.  Thank you for forwarding those details to us so our Consumer Ombudsman could review the file and help you.

      Customer Answer

      Date: 01/12/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *******

    • Initial Complaint

      Date:02/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Have never had a contract with Kingston Data and they have not been able to provide me with the original contract completed with them with my original signature.

      Business Response

      Date: 08/11/2022

      Hello *******, reviewing your file I don't see you reached out to us for documentation or validation -- we'd be happy to assist you.  A collection notice was mailed to you in 2016 when the file was listed with us, and I don't see that we have spoken to you at any point.  I would recommend reaching out to our Consumer Ombudsman **** **** ** ************* and she can go over the details of your claim in our office.

    • Initial Complaint

      Date:25/10/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      KINGSTON COL ********* ********* ** ******* ******* ******* *** Account#: ******* Balance: $528.00. I don't have any idea why I had this collection. It was added in my credit report just now. And I want it remove, as I have no business relationship with this company.

      Business Response

      Date: 03/11/2022

      Hello ****** -- thank you for forwarding your correspondance and the *** Identity Theft Report -- some of the disputed information (street address) does not match our records, and we need further information to mark this as identity theft or fraud, could you please contact our Consumer Ombudsman **** **** ** ************** to give us the extra information we need to help you.

    • Initial Complaint

      Date:04/10/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 27th, 2022
      Amount owed: $427
      Credit collection agency on behalf of ******* *******

      Canceled my membership in May. Had an outstanding balance that didn't get drafted since the cards linked on my account was stolen. I didn't realize the remaining balance was owed and would result in keeping my membership open. I received a call on September 27, 2022 from a man ***** ********* ******* from Kingston Credit Bureau stating of charges I owed. I wasn't understanding what he was saying, as I knew my membership was canceled, I needed clarification as it sounded to be a scam call, but he simply hung up when I started to ask questions. I looked into the call further to contact my fitness club that was happy to reduce the charges. I called Kingston credit back ** ********* ******* whom answered and was unable to help me lower my cost even given the situation that the club was happy to oblige in reducing my payments. When I asked to be transferred to someone else who can help me, my account manager, Jonathan C., said I was "a waste of his time" and hung up the phone, AGAIN. (These calls should be recorded.) I've never had this instance before where I'm trying to get more clarification and work with someone and have no other person to talk to and refused to be transferred. **** ** * ******** ******* ****** ** * ******** *** * **** ** ***** ***** ** **** ** *** *****

      Business Response

      Date: 06/10/2022

      Hello ***** -- reviewing your file I see you resolved the matter with Cheryl F.  We will pass your complaint to our Consumer Ombudsman to pull those call recordings and investigate.  We may have further questions, and you may be contacted by our Consumer Ombudsman* **** ***** *** *** ****** **** ** *************

    Kingston Data & Credit Inc is NOT a BBB Accredited Business.

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