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Business Profile

Fitness Center

Crunch Fitness - Cambridge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:26/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free trial at the gym - based on an advertisement of the first month free. A week later, they charged me for the first month membership. I was not expecting them to charge my card and there was insufficient funds which then led to a fee of 45$. I then called to cancel, and they told me I would have to pay the balance plus another months fees because they require 30 days notice. As a good will gesture they offered to waive the late payment fee. I agreed and made payment via credit card over the phone. I then got the signed documents for the cancellation request via email.

    A few weeks later, I noticed another failed attempt (they were trying to charge another months fees) confused, I emailed and asked why since I had already cancelled. I received a response stating not to worry, my membership was canceled and there would be no more payments coming out.

    Two days ago I received another failed payment attempt, so I emailed again. This time a customer service agent responded and said that the membership was not canceled because of an outstanding yearly gym membership fee of 67$ was not paid and therefore they weren’t able to follow through with the membership cancellation.

    * **** **** ** ** ********* ********** **** ********* *** **** ********* **** **** *** ********** ** ****** ** **** *** *** ******* ** *** ******* ***** ******* ****** *** ****** ******* ***** ** ** *** * ** ****** *** **. I told them I was not making any more payments.

  • Initial Complaint

    Date:16/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a memeber at the gym. My membership was arbritaily cancelled. I paid for a full membership in advance. The gym manager Carolina P. refused to return my refund for the months that my membership was revoked. I am requesting help to have my money returned.

Crunch Fitness - Cambridge is NOT a BBB Accredited Business.

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