We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Timeshare Companies

Living Water Resort & Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Companies.

Complaints

This profile includes complaints for Living Water Resort & Spa's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Living Water Resort & Spa has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Living Water Resort & Spa

      19 Keith Ave Hwy 26 W Collingwood, ON L9Y 4T9

    • Living Water Resort & Spa

      9 Harbour St E Collingwood, ON L9Y 5C5

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:13/09/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 07 Nov 2016, I bought into what I believed was ownership in cranberry resort located in Collingwood. During the sale process, I was assured that there will be properties comparable the one I stayed at in the resort. I was also assured that there were properties throughout Toronto and the GTA that I could easily access by a phone call. One of the first booking was for Jan 2017 *** ** ***** ********* I was assured that the booking was done and complete. When I did call for information 2 months later, I found out nothing was booked and that was the first of many such bookings as the next booking were Family Day and then again in June 2017 and the same thing happened...nothing was booked by the resort.
      **** * ***** ***** *** **** ******* ********* **** *** **** ******** I did no leave with a sales binder that was later mailed to me. *** ** **** ***** meetings were booked with Shannon of which she was not in attendance. She was to be my onboarding coach to further explain this membership. *** **** ** ***** requesting a response from the resort. ** *** ***** ****** *** **** *** **** most of what was said in the sales meeting was a ***. The main reasons why I purchased this product I found out 2 months later was not available even though I was told it was. **** ** ****** ******** *** ********* ****** ** *** ***** **** ******** ******* ********** ** **** ***** **** ****** *** ***** ************ ***** ****** ******* *** ********** 
      After paying into this for now months and got nothing for my money... the payments were stopped ** * ***** *** ****** ** *** **** **** *** ******* only to have NO access to the resort, NO other comparable hotels in Toronto or the GTA and unsatisfactory responses to my concerns. * *** ******* **** ** ** * **** ** ********* ****** *** **** *********** **** *************** ********* **** ****** *** ** ******* ** **** ******* ***** *** ****** ***** **** *********** ****** *** *** *** **** **** ** *** **** ** ********* *** *** **** *** *******

    Living Water Resort & Spa is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.