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Business Profile

Roofing Contractors

Carrier Roofing & Waterproofing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:27/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This unregistered and uninsured business charged to redo my roof, including replacing all plywood, shingles, flashing, eavesdrops and downspouts. Only replaced shingles and after my complaint, agreed to finish job by replacing eavesdrops and downspouts. Did a horrible job of it. Conned me into being paid before being finished because they did not know how to install eavesdrops and downspouts. Overcharged for all. Put 2 different colours of shingles on porch roof (which he reluctantly replaced). Finally agreed to put back eavesdrops and downspouts and pictures show what a horrible job he had someone else do for him.
    Eventhough installing ice shield is an Ontario requirement, they did not do it. To avoid trouble, they changed the wording on the invoice to match what they did (badly).
    I considered taking them to court but they do not have a current address. His name shows nowhere on business card (his girlfriend's does). He is a young guy and owns nothing. Lives with his girlfriend at her parent's house so he has no assets.
    Address shown on this site is incorrect.

Carrier Roofing & Waterproofing is NOT a BBB Accredited Business.

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