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Business Profile

Mens Clothing

Moores the Suit People Corp

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mens Clothing.

Complaints

This profile includes complaints for Moores the Suit People Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Moores the Suit People Corp has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:24/07/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got an alert from Moore’s clothing for men advertising a sale. I followed up with their email and found 3 suits listed in clearance for $0.00. I followed up with these ads and when I went to purchase them, the price changed to 149.99. I took screen shots of the very clear pricing ** *** was active for well over 24 hours. I have contacted the company twice for a resolution with zero contact back.

    • Initial Complaint

      Date:23/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased online stuff for $265.51 from Moores website on May 8, 2023 ORDER NO: ********* and received shipment on May 11. On May 13 I went to store to return stuff at their Train Yard location in Ottawa but the cannot return as transaction id was missing on order so they wont be able to pull up order on system. They called their back office who assured to resolve this problem with 24-48 hours.
      On May 15 I went to their another location close to my house in Southkey, they confirmed that problem is not resolved and it will take another 2 days to fix. On Thursday, May 18 I received a call from Southkey store that back office IT department have not yet fixed the issue and need few days. I called this morning on May 23, same answer from Moores customer service department that they are unable to fix problem till yet.
      This is Moores internal problem with online order why customer should suffer. I have to pay my credit card bill and unable to get a refund despite of many calls and email. In fact no one ever contact me and provide timeline when this issue will be fixed. I should get my refund ASAP to avoid any interest charges on credit card.

    Moores the Suit People Corp is NOT a BBB Accredited Business.

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