Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a hygrade steel roof installed on my house . I had alot of trouble getting then to come and install. The sales guy promised to install in a few weeks , that turned into 6 months . Now about 5 years later I have a leak on both bathroom copper plumbing stack pipes. I went up and took a picture of the rotted out rubber boot they used . Rotten and disintegrated after 5 yrs. So I called and e mailed and now keep getting no answer for a service repair . They keep avoiding my call or e mail . Not even a call or e mail back . It was the same thing when we were trying to schedule the install . Very frustrating . Hard to honor a warranty if you can't get ahold of any one.
Business Response
Date: 18/09/2023
Hy-Grade
completed the work on Mr. *****’s roof on September 15 2023 and now considers
the matter closed. Please let us know if there is anything else we can do.Customer Answer
Date: 18/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:15/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had a leak on our roof around December 2022. We paid Hy-grade to remove the skylight to illuminate what we thought was the leak issue. Then towards the end of July there was a rain storm. Water then came through our ceiling again close to where the leak was before. We called hy-grade July 24th and then at least another 3 times since then. I kept being told someone will come out to my house giving me specific times and dates. I’m waited each time for someone to come out however no one showed or called. I have left messages and they are not being returned. Our roof was built in 1998 and it has a 50 year warranty on it. Can you please help.Business Response
Date: 23/08/2023
Sorry for the delay in attending your property. It is our understanding the issues where resolved August 16th. Please contact us if there are any unresolved issues.
Thank you
Customer Answer
Date: 23/08/2023
Complaint: ********
I am rejecting this response because: while we do accept that we received a visit from staff to review the issue on August 16th, we are under the impression that the issue is still being reviewed with a resolution to follow shortly.
Sincerely,
***** *****Business Response
Date: 18/09/2023
The work is currently scheduled for Thursday, September 21, and
will be completed in full at that time.
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