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Average of 11 Customer Reviews
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Review fromJeremy H
Date: 17/07/2024
5 starsExcellent! Thank you for a no nonsense, no hassle, smooth and quick job done, on time, as promised and for a fair price too!
I have a friend in the sheet-metal business and he was even shocked by the price for what we got.
***** ** ** **** ** ******* ******Review fromJane A
Date: 17/07/2024
4 starsGreat service and looks amazing! I was worried that the sound would bother me when it rains, but I can't hear a thing. I have only had it for a month now but am really happy so far.
My only issue is that I would have liked to hear some feedback from the quality inspector. I wasn't home at the time so I am left to just assume and hope that it was done.Review fromTIM M
Date: 29/06/2024
1 starTIM M
Date: 29/06/2024
* ***** ******** ***** ******** *** ***** the experience I had with the Hy-Grade roof installation and the cost of this roof, I thought it would be a good idea to write a review ** ****** *** ****** ***** ***** **** ** ***** * ******** *** ** ***** ****** ** **** ** ****** *** *** ***** ****** ** ******** **** **** *****
I love the look of the Hy-Grade roof on my house and the quality of their material looks really good. Here’s a list of problems I had with their installation. After they had cleaned up and left, I went up to investigate the finished roof installation, I was amazed at how much plastic strapping from the wood strapping, scrap steel and nails that was left in the eavestroughs. I went up in my attic to check the roof vents and to my surprise the Hy-Grade roof vents did not even lineup close to the existing hole already in my roof. The Hy-Grade roof vent was placed at least one and a half feet below the existing roof vent hole in my attic. So the heat coming out my attic was just going up underneath the steel and hopefully finding its way to the peak of the roof and exiting out and around the steel cap on the peak of the roof, one roof vent they forgot to install the bug screen, shingles with double nails in one hole and nails not hammered all the way in,
they did not finish caulking along the steel to the vinyl siding, the other issue I had was the very first time we had a decent rainfall, rain just pouring right over the eavestrough all over the front of the house on the front door and down the brick of the house, I’ve never had this issue before with a shingled roof and I had water was getting underneath the Hy-Grade steel shingles and the wood strapping was soaked in water So double check there work don’t rely on their inspectors to find any problems have a look for your self.
Hy-Grade
Date: 03/07/2024
Hello ***,
We appreciate your feedback and apologize that your experience with Hy-Grade fell short of your expectations. Our steel roofing system is designed and engineered for optimal airflow and ultimate longevity. While the vents may not have lined up exactly with existing holes, this doesn't compromise function. We've addressed your concerns in your desired time and ensured proper ventilation and functionality of your roof. even though the venting was appropriate for the functionality of the roof, we've moved them to your desired location for your peace of mind. We're working on strengthening the communication aspect of our sales processes, and we assure you we will take your comments into consideration. We're glad that you're happy with the final appearance and material quality of your roof. Please don't hesitate to reach out to us if you have further questions at ###-###-####.Review fromrose d
Date: 15/04/2024
5 starsHy-Grade roofing did an amazing job and so efficiently. professionally done and the property was left clean and tidy. thank you.Review fromJoy L
Date: 14/03/2024
5 starsWe are extremely happy with our new steel roof by Hy-Grade. From the first meeting with Rick to the last day with Adel. Rick was courteous and knowledgeable. He took the time to meet with us and explain in great detail how they would proceed with updating our tired old, shingled home into an absolute beauty. We cannot say enough about the experience with Adel and his crew. They were professional, prompt and cleaned up every single day. If you have any doubts about getting a steel roof, call Hy-Grade and have them come out and visit you. I only wish I could give them more stars on this review. ** * ***** **** ***** *** ** ****** Great job Hy-Grade!Review fromDave M
Date: 01/03/2024
4 stars12 years ago we got a Hy-Grade roof, best roof ever. However, over time the colour faded. Hy-Grade came out to look at it and we got our roof replaced. The crew were professional and courteous. Very satisfied with the service and our new roof. **** *Review fromJerry V
Date: 24/12/2023
5 starsSo far so good. After contacting hy grade I had an estimate very quickly. Once we decided to go ahead with the roofing everything moved easily and quickly. They were a bit later than expected for installation but within reason as we never set up a firm installation date when we signed the contract. Workers during installation were very good. They were no trouble, were courteous and cleaned up quite well. No issues. The roof looks very nice.Review fromRichard S
Date: 09/06/2023
5 starsRichard S
Date: 09/06/2023
Unbelievable service !!! Roof looks great and will enjoy for years to come !!Hy-Grade
Date: 30/08/2023
Welcome to the Hy-Grade family and thank you for your comments. Much appreciated.Review fromDarnell G.
Date: 01/12/2022
5 starsDarnell G.
Date: 01/12/2022
This roof from Hy-Grade Steel Roofing is the best roof ever installed on this house. We've had numerous high wind events and heavy rain and don't have to worry about a thing!
The style of roof was a challenge and added cost, as another steel roof company would not even give me a quote and left us out on a limb with a leaking roof. Hy-Grade showed up the day after I requested a quote, they had a complete cost and had a crew in the area that could start in a week. We picked a colour added bubble insulation, the job was started and all finished a few weeks later. Just in time for the fall wind and rain storms off lake Erie and no leaks in the roof and we sleep so well when there is a storm coming. No worries about shingles blowing off and attic insulation getting wet! We are so pleased they were able to do this job for us. The cost is worth the benefits. Sleep being one of them.
Thanks again for dedicating yourself to being a great roofing company!
******* **Hy-Grade
Date: 20/03/2023
Thank you for your comments *******. Our aim is to make sure our customers never have to worry about their roof again no matter what the weather is doing. It's very fulfilling and appreciated when customers take the time to share their thoughts. Welcome to the Hy-Grade Family.Review fromScott M
Date: 11/11/2022
5 starsScott M
Date: 11/11/2022
We are happy with our roof so far it has only been a few weeks since installed!
The guys were good, cleaned up afterwards!
This is the second one home we have done with Hy-Grade and definitely would use again
*****Hy-Grade
Date: 09/02/2023
Thank you so much for your feedback!
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