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Business Profile

Auto Services

Kanata Rims & Tires

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Connor S

    Date: 29/04/2023

    Terrible experience at this shop. Issue #1 I needed my tires changed, a sensor replaced, and my window regulator replaced. I was told while I wait for the tires they can diagnose whats wrong with the sensor and window. Didnt hear anything from them until I called earlier in the day they told me the car would be ready for pick up. They told me theyre running behind and it would be ready the next day. Next day comes around - same thing. Told them okay Ill wait but I need my car tomorrow by the absolute latest. 6:00 PM rolls around (their close time, after I called a couple times around the end of the day to see if it will be ready by close, they said yes). Anyways, I call at their close and they tell me im next in line and theyre not leaving the shop until its done. 8:00 PM rolls around and I get a call that its ready. I show up and the rear window is still broken (kinda expected it since they never called to give me a price) but my side panels in the backseat are all taken off the car. They tell me that theyll order the part and fix it asap. Week later and I call again to ask what the word is. Its really hard to find the part, but we ordered it now - great. Issue #2: Im driving after the tire change and I notice a bit of turbulence while driving. I think great another issue with my car. Couldnt be the tires that were just put on right? Low and behold I look in my sideview and mirror when the turbulence got bad and notice my wheel is on the verge of flying off. I check the lug nuts and they are all so loose I can unscrew them with my hands. Issue #3: Im now sitting here for 45 minutes in the rain after calling them to tell them whats going on (with my back window down and all the electrical for the window exposed because they disassembled the window to be able to fix it when they get the part). Theyre on the way to help with my tire and I specifically asked if theyd be coming right away or if Id be waiting like usual with them. Waited an hour.

Kanata Rims & Tires is NOT a BBB Accredited Business.

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