Reviews

Review Details

• Review fromTeresa C

  Date: 28/09/2023

  5 stars
  I started selling on Maxsold 2022.There customer service is definitely the best I have ever dealt with. Easy to contact and very helpful with answering my questions. I am about to start my fourth Auction.I am surprised at the negative comments has not been my experience.******

• Review fromSimrat P

  Date: 08/09/2023

  1 star

  Simrat P

  Date: 08/09/2023

  Someone accessed to my email and bid on it maxsold auction without my knowledge I called right away in few hours when I see someone use my credit card for purchases i start calling since to cancel this transaction. . Auction items Not picked up I called within few hours I notified them but no one listened to me . I dont know which country people they are from no supervisors available when I called , what I see they are scammers use there on people for bidding keep eye on it Im requesting them if my account was hacked playing bidding who else was there too need list of people who was there Im not a auction person I dont know how its work even please cancel my credit card charge . I dont want any items .
  

  Maxsold Estate Sales

  Date: 10/09/2023

  Good Afternoon,

  We are sorry to hear about your experience. We take the security of all our customers as a priority. It is possible someone has fraudulently obtained your details and is using them online. 
  
  One of the team will reach out to you, however we would advise that you contact your bank immediately to see if they can assist you with the potential issues around your card.
  

  If you have any additional questions, or concerns then please email ******************************** and we will be happy to assist.
  
  Team MaxSold

• Review fromAlec S

  Date: 23/08/2023

  5 stars
  Lol to the person mad about the extended bidding clearly stated im terms of service literally all the auction houses do this except **** so good luck on your endeavors with the parole board bahabah im sure whoever yall yap to will get a good kick out of it i sure did reading it

• Review fromN. P.

  Date: 13/07/2023

  1 star

  N. P.

  Date: 13/07/2023

  Maxsold needs to provide general neighbourhood information about sales and not street/map views. The mapview, plus stating that it is an estate sale, is why my family member's home was robbed within a day of the auction site going live - every bit of silver gone. We found out after the fact that the same thing had happened at a Maxsold auction in our city a couple of weeks before - every bit of silver. I think it's unsafe, and irresponsible, to keep doing this and creating a real target. Our family, and a paid caretaker, were in and out of the house at different times of day - I shudder to think what could have happened if one of us had been there when the robbery happened. We had a company that managed this entire process, and they were a partner seller with Maxsold. I have asked them to stop using Maxsold - this company needs to take safety seriously, and the trust that clients put in them.
  

  Maxsold Estate Sales

  Date: 14/07/2023

  *******, We are sorry to hear about your experience in terms of the robbery at your house, this must have been incredibly unsettling for you. In terms of the auction process at MaxSold, we are careful to ensure that individual house numbers are not shared with the public, and are only shared with winning bidders to facilitate the pick up. Whilst we can obviously not prevent people committing crime, or necessarily link this incident directly to the auction, we take this step to ensure that no one has the exact house location - unless it is needed as a winner to collect items.In terms of the robbery, we would be happy to assist with any police investigation in to the matter.. Please feel free to connect with us on ***************************** so we can assist.

• Review fromLaur F

  Date: 06/07/2023

  1 star

  Laur F

  Date: 06/07/2023

  So frustrating!Person who called us at the outset was sure they could "sell everything". We didn't have a ton to sell (most of it did go), so we are going to end up paying them rather than making any money!Clarity in the process is lacking. The day before it opened we got a call saying that because we had so few things that we may end up owing. But by then there was no way to change anything!
  

  Maxsold Estate Sales

  Date: 07/07/2023

  ****,We are very sorry to hear that your experience was not a positive one. We do work hard to ensure there is clarity on the process of conducting an auction, both in our interactions and contracts etc. It sounds like on this occasions we did not provide the clarity that you would have wanted.If you can send us a message at ***************************** we will have one of the team work through your journey with us, so we can identify where there are opportunities for improvements.

• Review fromKaren M

  Date: 01/06/2023

  1 star

  Karen M

  Date: 01/06/2023

  I was winning at closing time.They extended it for 20 minutes. I will never deal with them. Very *********. My husband is going to a parole board to try and stop their ********* behavior.
  

  Maxsold Estate Sales

  Date: 02/06/2023

  Hi,

  
  

  We are sorry to hear bour your experience.

  
  

  We are clear in all the buyers terms & conditions in relation to the bidding process. We also clearly state that auctions will go in to extended bidding period if bids are placed within 2 minutes of closing. The process in laid out in a transparent manner, and in fact on each lot there is a Extended Bidding information information tab that you can open that notes this.

  
  

  If you would like to reach out to us for further explanation on the terms & conditions that we have, and that are agreed to when registering as a bidder we would be happy to hear from you.

  
  

  Team Maxsold

• Review fromDaniel O

  Date: 08/05/2023

  3 stars

  Daniel O

  Date: 08/05/2023

  I have purchased many times on MaxSold but this past one was definitely fraud. Photos of the item purposely avoided the damaged area. Fortunately, one photo, if you zoom in, shows the damage.*** asked for a refund and am waiting for a reply.Bad practice to allow this.
  

  Maxsold Estate Sales

  Date: 09/05/2023

  ***,

  We are sorry to hear that you have had a bad experience. We work extremely hard with all our sellers to ensure that there is full transparency and maximum information on all items. From time to time we accept that some items fall below the expectation that a buyer has based on the photo / description.

  I am not sure when you submitted the refund request, but if you have not heard back on it within 72hrs please send an email to ***************************** and we would be happy to follow up on that for your.

  Kind Regards,

  Team Maxsold

• Review fromhien P

  Date: 20/02/2023

  1 star

  hien P

  Date: 20/02/2023

  My first time buying on maxsold and the experience was not good. After winning the bids, both me and my friend who was also bidding got over charged (cheated) on HST. The invoices show 13% on HST but we actually charged with *****%. I don't know how long this is going on at Maxsold and did anyone ever look closely the invoice ****** gave you.
  

  Maxsold Estate Sales

  Date: 03/04/2023

  ****,Thanks for your comments. All of our tax figures are set at the correct rates. If you can please contact **************** on ******************************** with the full copy of your invoice the team will be more that happy to take a look at this for you.

• Review fromVivan D

  Date: 20/02/2023

  1 star
  Buyer BEWARE, recalculate the ****13% tax on your invoice. THEY ACTUALLY CHARGED *****%

• Review fromCarrie S

  Date: 17/02/2023

  2 stars
  I have been a repeat seller hoping things would change but doesn't. Just hadn't last auction. Items sold for ****** *** with the30% or 300 i walk away ****** which isn't fair at all. Maxsold makes more money than us sellers on top of the percentage they charge each buyer to what they take from us. I believe that if it's close to the 300 then they should take the 30% not 300 and leave us with nothing, specially since I post all pics an descriptions.