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Business Profile

Mattresses

Sleep EZZZ

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

This profile includes complaints for Sleep EZZZ's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sleep EZZZ has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a mattress and mattress protector same day and time and specifically told the sales man that we needed a mattress protector that is 100% waterproof as it if for our young son who will likely have bed wetting accidents. He assured us all the protectors from the store are 100% water proof and there was only one brand they sold for the twin size mattress we purchased.
      A few weeks later our son had an accident in the bed that went straight through the protector onto the mattress, staining and basically ruining the brand new white mattress. We called and asked them why the protector did not end up being waterproof at all as advertised and we were told by sales rep. The person we spoke with told us that they would replace the protector with the same one we purchased which in turn does nothing to help our situation and if we wanted a mattress replacement it was our responsibility to contact the mattress protector manufacturer to ask them to replace the mattress.
      The point of sale took place with sleep ezzz not their manufacturer. ** ** *** ********* ************** ** ******* ****** ******** **** ** ***** ********** **** ** **** *** ****** ******** ***** *** 
    • Initial Complaint

      Date:02/01/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 29, 2023 we purchased a brand new mattress, box and mattress cover from Sleep EZZZ store in Cambridge, Ontario, Canada (415 Hespeler Rd.). Total transaction was $860.00. The business assured us that there was a 10 year warranty on the purchased items. On April 4, 2023 we went back to the store to let them know that the mattress was defective. Pictures were shown to them showing the severe depression after 2 nights sleep on it. At this point they did a complete 180 and were unwilling to help replace or refund the mattress. They were acting very aggressive as well. Because they were unwilling to solve the problem, I initiated a chargeback through ** ********* **********. After a few weeks, I called ********** back and was told they found the case in my favor and refunded me the full amount of $860.00. They did ask that we resolve the matter between us. In a letter sent to **********, I let them know that Sleep EZZZ is welcome to pickup the items to close-out the issue. On August 22, 2023, Sleep EZZZ contacted us and arranged a date to pick-up all the items (mattress, box and mattress cover). The Sleep EZZZ pick-up crew also signed and dated that they picked up the items. Everything was in new condition with the original packaging. The matter was essentially resolved as I had my purchase price refunded and the company had their merchandise. Three months later on November 24, 2023, for unknown reasons, ********** charged back the $860.00 to my account and sent this payment to Sleep EZZZ. Sleep EZZZ now has the items returned and also the money. I followed up with Sleep EZZZ to get them to return the money back but they refused to co-operate. They ignored any follow-up calls to them and do not want to take responsibility. I'm out $860.00 and have no merchandise. **** ********* **** *** *** * *** ****** ** ** ******* ** ******** ********* *** *** *** ***********
    • Initial Complaint

      Date:12/01/2023

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted this business regarding warranty for a full mattress set I purchased March 2021. Full mattress foundation damaged and mattress very soft and lumpy. **** ******** *** * ********** ** ******* ******** ********* I was inquiring if there is any warranty and sent pictures. He stated only a 1 year warranty? * **** ***** ***** ** * * **** ******** ** * ******** **** 
      Purchase date: March 6, 2021
      Amount: $438.00

      Please assist.

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