We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Grey Bruce Cottages Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Forterie

    Date: 22/08/2024

    Thanks so much Nathan M for all your help in finding ****** *** ** ******* this beautiful place ???? the ****** family

  • Jennifer P

    Date: 07/08/2024

    On July 2nd I booked a cottage in Tobermory, through Grey Bruce Cottages from August 6th to 10th for 4 adults and a dog. Our credit card information was provided and we received what we thought was a booking agreement which clearly stated the dates we had booked along with the cottage address. This was an anticipated vacation and we even booked a variety of tours in Tobermory. The day prior to our departure we contacted the company to ask for check in details and were told “We are deeply sorry, but your booking request was not accepted and the property was booked by another family. We are so sorry for any inconvenience this may have caused.” No explanation was provided for why our booking request was not accepted. When an owner Nathan was contacted by email he stated “I'm sorry, but that is not a booking agreement, it is the terms and conditions agreement/acknowledgement pertaining to the By Law for Northern Bruce Peninsula.
    We also have no record that you paid for a booking in our system. If you have a receipt, kindly forward along with the actual booking agreement.” This agreement comes up when you click on the link in the email called “View my Rental Agreement.” So while this may not be the “booking agreement”, and actually the “terms and conditions agreement”, it was still accessed using a link called “rental agreement.” Also why send us a rental agreement then rent the cottage to someone else after we provided our credit card info. I assumed we were charged and would not have realized until the credit card bill was received, that no funds were withdrawn from our credit card. Now our vacation plans are non existent. This was an administrative error on the part of Grey Bruce Cottages Inc. and while they were very apologetic, a request for a rental agreement based on unclear semantics in your email, still leaves us with accrued vacation time, lost deposits for other bookings and no place to go.

Grey Bruce Cottages Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.