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Business Profile

Retail Shoes

Knapp's Shoes & Clothing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:18/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 30 August 2022, I purchased a pair of ***** shoes from Knapp's store. These shoes were Knapp's recommendation as they did not carry the model of shoe I requested. After four months, these shoes crippled me, which was a surprise until the Chiropodist I saw learned they were unisex [men] shoes. I contacted **** ******* Canada as I wanted a refund on these shoes. ******** ** the letter I received from them on 6 January 2023. On 15 February 2023 at 11:30 am, I returned the shoes as requested by ****** to Knapp's store in Listowel. The person I had to deal with was ****** **** and *************. I was told they do not give refunds; they have never given refunds in 70 years. They have provided refunds if you go to their ****** page and see the umpteen complaints against them. I was told that they would contact ****** that they had the shoes for ****** to send me a cheque for the money. I am tired of this run around since January. ******** ** * ****** **** ****** ** I reported them to the BBB Ottawa, and ****** will not refund. But again claim they have talked with Knapps and that a refund will come. That is what was supposed to happen the first time on 15 February 2023. I will not have my time wasted any further driving to Listowel to be told by a **** *** ********** individual that they will not provide refunds and that ****** has to do it. A refund can be mailed from Knapp's to my home address.

Knapp's Shoes & Clothing is NOT a BBB Accredited Business.

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