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Business Profile

Grocery Store

Metro Pharmacy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Metro Pharmacy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Metro Pharmacy has 17 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:28/09/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sept 26/23 Paid ***** for striploin steak Price advertised on-line in the Metro flyer for ******* found at "smartcanucks.ca" was 6.99.Actual price charged was ****. NOWHERE was it indicated that ******* prices were different than the rest of *******. Store refused to deal with it. Reason that this ****** me off so much is if I were to change price tags on something they would call it illegal- but it seems perfectly fine for them to lure me into the store with a false price. They also advertised Irresistable chips at $.99 and the shelf price was ****.

      Business Response

      Date: 17/10/2023

      Hello Team,

      This matter was just brought to our attention.  We have reached out to our customer to resolve this matter, and we are awaiting his response.  We would be more than happy to provide the difference he was overcharged by. 

      Kind regards,
      ******


      Customer Care Agent

      ********************** ******* inc.
      T. **************
      ************************************

      CONFIDENTIALITY NOTICE - The information in this message is confidential and privileged. In the event of a transmission error and if you are not the individual or entity mentioned above, you are hereby advised that any use,copying or reproduction of this document is strictly forbidden. Please advise us of this error and destroy this message.

      Business Response

      Date: 17/10/2023

      Hi Team,

      Spoke to the customer, and apologized for his experience. I explained to him information on third party websites do not provide the correct information about specials at our store as these specials/sale items vary store to store based on the community it services.  I educated ***** on viewing our websites directly for the most updated sale information based on the postal code he selects and also the option to subscribe to our weekly flyers that would be sent to his email. ***** was encouraged to reach out to the store manager or us at head office should be encounter any issues in the future with regards to our products or store.

      A $25 gift card was offered as a gesture of service to which he was happy about and apologized for his tone. He was appreciative of the follow up call and resolution.  ***** has no further expectations, this matter is now resolved.  Our store manager will have the gift card and contact our customer as to when he can pick it up.

      Kind regards,
      ******
      Customer Care Agent
      ********************** ******* inc.
      T. **************
      ************************************



      CONFIDENTIALITY NOTICE - The information in this message is confidential and privileged. In the event of a transmission error and if you are not the individual or entity mentioned above, you are hereby advised that any use,copying or reproduction of this document is strictly forbidden. Please advise us of this error and destroy this message.

    Metro Pharmacy is NOT a BBB Accredited Business.

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