We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Agency

Crosslands General Insurance Brokers of London Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used *************** at Crosslands General Insurance Brokers for 1 year of service beginning in July 2022. I paid all my premiums on time and never had to make a claim, In April 2023, the broker reached out to me regarding my motorcycle licence. I replied with the answer and requested the how it will change my premiums. I did not hear back from the broker and sent another email requesting how my premiums will change, and if it is automatic renewal. ****** advised the documents will be sent out but never provided information about my premiums. Next, on June 16, 2023, I advise the broker we are moving and request what the new premiums will be for the house and vehicles. I never heard back from the broker after numerous calls and emails. Finally on July 7, 2023 I inform the broker that I am going to cancel my insurance with them as I am moving in 2 weeks and need to get my insurance finalized on the new house. That day broker sends me the cancellation forms. On July 11, I cancelled my insurance with Crosslands General Insurance Brokers. In September, I received a letter from Intact stating that I still owed them $375.92 from when I had my policy with Crosslands General Insurance, I called Intact and they advised I would have to contact the broker about this, I called and emailed numerous times and could not get in touch with my broker. I spoke to the "manager" **** about this who told me to email my broker. Over the next 2 weeks I tried calling and emailing about the money I owed. I paid the money and spoke to **** again who said he would follow up. I sent **** a detailed email containing my conversation with **** and screen shots of the emails. **** said he would look into this and has since stopped replying. Crosslands had me owe $375.92 to Intact Insurance for early cancellation when I didn't agree to new policy or terms and had to cancel it.

    Business Response

    Date: 05/12/2023

    The Refund of $357 is being processed, have asked **** for a email to send the Etransfer though to.  The process just takes some time.

    Thank you,
    ****

Crosslands General Insurance Brokers of London Ltd. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.