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Business Profile

Kitchen Remodel

Revival Renovations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Kitchen Remodel.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:13/09/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our kitchen cabinets were refaced in the summer of 2019. . Several months later, the covering that was used to reface began to peel back in some areas. I contacted the owner , **** ******** , and asked him to come to have a look at the problem. He declined and explained that the peeling back was due to heat and moisture from toaster, crock pot , frying pan, etc being used in that area. At the time of the installation , this caveat was not mentioned to me . Once I was made aware of the problem , I had outlets in the island (which previously had none ) installed away from the kitchen cabinets .
    **** , through our emails , confirmed that he would have the affected doors replaced and was ordering them .This was slowed down and put on hold due to the pandemic. When the limitations of the pandemic subsided , I started emailing asking for information re. time lines as to when the problem could be addressed. He responded that he had ordered the doors , but issues with supply chains , etc. was causing delays . That was June 2021.
    The last email I received from him May 2022 was that there was nothing he could do because of shortages of the material , etc.
    I indicated I understood the situation and wasn't asking for the repair to be done immediately , but I wanted reassurances that it would be done ( and not relegated to the backburner and forgotten as time went on.) I asked specifically what doors he had ordered and what was he doing regarding the affected valances at the bottom of the cabinets. I have indicated to him that yes, we were pleased with our cabinets after the initial installation , but we were not happy with the lack of follow up customer service once the problem was discovered. He has not responded to numerous emails and a phone call from us simply asking him to let us know what he had ordered , what he was planning to do to address the problem and to keep us in the loop. We are reasonable people , but feel that we are being ignored .
    I

Revival Renovations is NOT a BBB Accredited Business.

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