Complaints

This profile includes complaints for Aosom Canada Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aosom Canada Inc

  307-7270 Woodbine Avenue Markham, ON L3R 4B9

  
• 

  Aosom Canada Inc

  307-7270 Woobine Avenue Markham, ON L3R 4B9

  
• 

  Aosom Canada Inc

  1 - 1121 Thornton Rd S Oshawa, ON L1J 8P4

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  so i purchased a ******** Outdoor Lounge Chair, Adjustable Folding Chaise Lounge with Face Cavity, Tanning Chair Sun Lounger Bed Recliner, Black when I got the tracking information from *** it never changed, Company is trying to say they put a claim in to *** but shipping company never received this and when asked about this they just say oh I will send replacement. I pay for guarantee delivery and now need to hope and wait they will actually ship it this time but can take 2-4 business days just to see if this ships. Horrible customer service, and no resolution

  

  Business Response

  Date: 11/06/2025

  Hello,

  We sincerely apologize for the delay in the delivery of your order.
  
  According to the latest update from ***, your original unit is scheduled to be delivered today, Wednesday, June 11, between 11:45 AM and 3:45 PM. The tracking number is ******************. You may track your shipment using the following link: 

  https://www.*******************************************************************************

  We truly regret any inconvenience this delay may have caused and appreciate your continued patience and understanding.
  
  If you require any further assistance, please do not hesitate to contact us.
  
  Thank you for choosing Aosom Canada.
  
  Kind regards,
  Aosom Canada Customer Service Team

• Initial Complaint

  Date:09/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a garage workbench from Temu that was shipped direct from Aosom Canada on May 23, 2025. The order arrived in Winnipeg and has been sitting there since May 28th., 2025 via *** which was scheduled to be delivered today, June 2, 2025.
  
  I received an email from *** telling me the delivered was halted on the request of the sender, Aosom. I called ***, they did not know why this was done. I called Aosom and the customer service rep tried to tell my *** were ***** while I have an actual email by Aosom telling me this was done. Aosom are lying and halted a 170.00 package for no reason. I do not appreciate being flat out **** to.
  
  Second time now with issues with this company in the past month.

  

  Business Response

  Date: 11/06/2025

  Hello,
  We sincerely apologize for the delay in the delivery of your order.
  According to the latest update from ***, your package was delivered on Wednesday, June 11 at 11:29 AM. The tracking number is ******************, and the delivery was signed for by "****."
  We have attached the proof of delivery for your reference.
  If you require any further assistance or have any questions regarding your delivery, please do not hesitate to contact us.
  Thank you for your understanding, and we appreciate your continued support.
  Kind regards,
  Aosom Canada Customer Service Team

  Customer Answer

  Date: 11/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:21/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order via **** with this company for a 13 x 11 outdoor shed valued at 751.38 with taxes. ***** has delivered 4 of the 5 packages. I have contacted Aosom several times now about this missing package and all I get is the runaround of tomorrow tracking will show up. I was charged for this order and all I get are lies by this company and have reached the end of my patience with them. They lie about the package being shipped. I talked to *****, talked to the delivery man when he delivered two of the other packages and they have absolutely no information about this package nor is it in their possession so Aosom are trying to **** me out of over 700.00 and they seem to not care. I want either a full refund or I want the missing package shipped to me ASAP. I will not be ****** *** by Aosom.

  

  Business Response

  Date: 29/05/2025

  Hello,

  Thank you for bringing the issue to our attention regarding the missing box from your recent order.
  
  As previously discussed, a replacement box was shipped on March 5, 2025, and was successfully delivered on May 26, 2025, at 11:18 AM via ***** (Tracking Number: ************). The delivery was signed for by ** *******. ****** **** *** ***** ** ******** ******** *** **** **********

  Should you require additional assistance, please don’t hesitate to contact us at ***************@*****.ca.

  Thank you for choosing Aosom Canada.
  
  Kind regards,
  Aosom Canada Customer Service Team
  

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty Not Honored Despite Timely Submission
  
  I am writing to express my disappointment with Aosom regarding their failure to honor a valid warranty claim. I purchased an umbrella from Aosom on April 30, 2024, which came with a one-year warranty. On April 29, 2025—the final day of the warranty—I reached out to the company via email with all the necessary information and supporting images showing a clear defect. The umbrella cover had torn at the seam along the top, which I documented thoroughly in my submission.
  
  Despite submitting the claim on time, I was informed by the company that their system could not process my request and that I was "too late," offering no solution or support. This is unacceptable and feels like a deliberate attempt to avoid honoring their warranty.
  
  As a previously loyal Aosom customer, I expected far better customer service. Unfortunately, due to this experience and the company’s unwillingness to take responsibility, I will no longer be shopping with Aosom or recommending their products to others.
  
  I hope Aosom reconsiders how it treats its customers, especially when they have followed all proper channels in good faith.

  

  Business Response

  Date: 07/05/2025

  Hello,
  We’re sorry to hear that your item (SKU: ************) was damaged after six months of use. After reviewing your case with our manager, we’ve processed a replacement unit for you. The replacement will be shipped within 2–3 business days. Please feel free to dispose of the damaged unit at your convenience. We sincerely apologize for the inconvenience and appreciate your patience and understanding.
  If you have any further questions or concerns, please don’t hesitate to reach out.
  Thank you
  Aosom Canada

  Customer Answer

  Date: 07/05/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I appreciate Aosom Canada's review of my case.
  
  
  
  Sincerely,
  
  
  
  ****** ***

• Initial Complaint

  Date:01/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today March 31 2025 I placed an order on the weekdend from ASOM CANADA for a cage with the cost of $132.54 I filled in the contact form initially it wouldnt let me copy the order number but filled in my name address ect..... that would Identify me and they told me to send them the order number which I sent as well as the screenshots of the order and detail in the order showing them yes it is on your app. They sent an email back to send them the correct order number they dont see my order at all and to provide the correct order number. I sent a reply which said to them it is correct and you should know it as it is right there in the screenshot but my order number I gave was correct and said if they go any further to correct the order number. It wasnt until I told them that is fine I will cancel the order and they should get the notification and then would be calling the bank let them kow what they are trying to say as the bank took the transaction and them told them I would be disputing the charge myself and said was calling them now that they turned around sent an email saying the shipping dept has the order and will be shipping it to ***** soon. The customer service is ********** and not there at all. Also on the app they dont give the customer the option to cancel there order which make the customer have to keep the order which is not fair business practices. in the pictures I uploaded is the order and is the order number and status as of now.

  

  Business Response

  Date: 11/04/2025

  Hello,
  Thank you for reaching out, and please accept our apologies for any confusion or inconvenience.
  We’ve reviewed your order, and we can confirm that the item was successfully delivered on April 4. Since then, we have not received any further follow-up or issue reported regarding the product.
  As the item has been delivered and kept, and no additional concerns have been raised, no further action is required at this time. If there’s anything else we can assist you with, please don’t hesitate to let us know — we’re always happy to help.
  Thank you again for your understanding.

  Regards,

  Aosom Canada

  Customer Answer

  Date: 15/04/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: yes it was delivered and I have not made any contact while putting it together one of  the smaller bars had broken off from the cage. It was a small bar and a thinner one but after the horrible experience I had just to find and get information as nothing had been done it was processing for a few days only to be told when I copied and pasted and well as typed the order number directly from my account with asom when a person from asom kept sending me emails back saying it was incorrect order number if I want my order please give the correct order number. And it went back and forth being accused of wrong order number and then for them to say we can't find it in our system please give correct order number or it will be cancelled. It was frustrating it was a lot of money they had of mine to be told there was no order number and wasn't anywhere in the system while they had my $132 dollars of mine. It was frustrating it was horrible experiencing that going through that and the air of the email was I don't want to do anything so it's your fault no information . When I found that after the horrible experience I did not even want to try to reach or about it. Why would I want to be put through that again to get the bar broken off the cage so to that I wasnt going to put  myself through that again. You not once me told me that you were going to do something about the the horrible service I got from whoever was in the other end of the emails. 

  
  Sincerely,
  
  
  
  ***** ****

  

  Business Response

  Date: 21/04/2025

  Hello,
  Thank you for your response, and we're truly sorry to hear about your recent experience.
  First and foremost, we sincerely apologize for the damage to your item, and even more so for the frustration and inconvenience you experienced during your earlier attempts to contact us. To help us investigate the issue with our manufacturing partners and prevent similar incidents in the future, we would greatly appreciate it if you could share a few images of the damaged part. As a gesture of goodwill, we’d like to offer you a $15 discount for the trouble caused. However, if you are not satisfied with the item or wish to return it altogether, we are more than happy to arrange a pickup and issue a full refund.
  Once again, we are truly sorry for the inconvenience and disappointment caused.
  We look forward to hearing from you and assisting in any way we can.
  Thank you
  Aosom Canada

  Customer Answer

  Date: 24/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After reading the response I accept this as it sounds like they finally get and understand what their customer service did and how it effected the customer, me. * **** ******** * ****** ** ********* ***** *** ***** ** **** ** ** *** ****** ** ** *** ********* ** *** *** ******* ** ***** ***** ** ****** ** *** ******* **** ***** *** *** *** *** *** *** ** *** ****** *** **** ******** ***** ********* *** *** **** *** ******* **** **** ** ***** ** *** ** ***** **** ***** *** ********* ** *** **** ****** ** **** *** ********** ******* * *** ** ****** ** * ****** ********** ** **** ** * *** ******** ****** ***** **** *** *** *** ********** *** ****** *** ** *** ***** 
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 25,2023 I purchased a couch of the aosom.ca website. This was my first order from them. Upon recieving my couch I noticed immediately the website description was completely wrong and misleading. The color was a completely different color - beige not white as advertised. The construction was poor and the fabric was completely different than advertised. It is listed as a velvet, it is a linen like texture. Regardless, they offered a discount of only $80. It was purchased for $550. Now, about 5 months later the couch has collapsed. My 5 year old daughter nearly smashed her face on my coffee table when she sat down and the couch flipped forward because the cheap constructed support underneath the couch snapped. I now have a 5 month old couch that is completely broken and we cannot use it due to safety reasons. It can also not be fixed. I contacted aosom showing them images and describing the situation. They kept repeating, the product is past the 90 days and they cant do anything. I feel it is their responsibility to not sell cheap products that could seriously injure someone. We have barely used this couch and we are very gentle with our furniture. So i cant imagine how fast it would have broke for people who are much rougher. I am a single mom and told them i cannot afford to spend this much on a couch and throw it out 5 months later as i have no money for replacement. They would not offer any help. Any refund or compensation. I think its completely unfair as im only 2 months out of warranty. Most furniture companies offer full 1 year warranty or more so they must do this purposely and only offer 90 days warranty knowing their products wont hold up. I also bought a cat tree and two chairs off them and they have also broke and fallen apart. I just want my money back and i will delete my account with them and never order from them again.

  

  Business Response

  Date: 30/04/2024

  Hello,
  I hope this email finds you well. I am writing to confirm that the item in question has been thoroughly reviewed, and a refund was processed on April 10, 2024. Despite the expiration of the item's warranty, we have made an exception and proceeded with the refund as per our commitment to customer satisfaction.

  The refund was issued back to the original method of payment as per your request. However, I understand the importance of having proof of the refund transaction. I assure you that once our finance department forwards the receipt, I will promptly attach it to this email for your records.
  Please feel free to reach out if you have any further questions or concerns regarding this matter. We value your satisfaction and are committed to providing the best possible service.
  Thank you for your understanding and patience.
  Best regards,

  Aosom Canada. 

• Initial Complaint

  Date:13/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product is from ********, via Aosom. First of all they got my order wrong and were preparing to send me a kitchen island and not the greenhouse I ordered. Sorted that out and they sent me the greenhouse which was shipped October 26th and arrived a few days later. I have to say it is way more flimsy than expected.
  However, I began to assemble the greenhouse, even though the instructions are unintelligible. I attach an image for you to see. I immediately discovered frame parts missing and when I complained the company did send replacements. Again tried to assemble the frame only to discover several frame pieces had no holes and so it was impossible to connect them together. Piece 9 ** *** ******** ************* ***** was one of them. Also discovered more missing pieces along with the ones missing holes. Complained again. They wanted me to do complete inventory of all the parts which I did and sent them a list of missing or defective pieces (******** *****) Company sent replacements which arrived today, and on opening it just now the first thing I discovered was that the pieces replacing those without holes also had no holes. So it is impossible to build this.
  I have written requiring them to collect this mess and issue a refund.
  However I have no doubt they will 'require things to be in the original packaging'. Given that this is an outdoor project and so I was working outdoors and that we have had copious amounts of rain, the cardboard packaging is no more. Therefore I am writing to you now for two reasons: 1) to warn others not to buy from these people and 2) I wanted to get this on record now in case this becomes even more difficult to get my refund because I no longer have the original packaging.
  ************* **** ***** **** ****** *** **** ****** **** ******** ********** **** *** ******** *** ********* ***** ** *** ****** **** ***** **** * ***** ****** ****** *** ******* ******** *****

  

  Business Response

  Date: 24/11/2023

  Hello,
  
  We are truly sorry to hear about what happened to the item and for the negative experience.
  This issue and item was resolved by means of a refund back on November 16, 2023. Please see attached screenshot of the refund. 

  Again, we apologize for the inconvenience this may have caused.
  Thanks,
  Aosom Canada. 

  Customer Answer

  Date: 30/11/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as regards refunding my money.  However it doesn't address the extremely poor quality of the product, the incomprehensible assembly instructions and the lack of information to assist from their customer support
  
  
  
  Sincerely,
  
  
  ****** ******* ****

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ****** dog bed advertised as suitable for dogs weighing 110 lbs in May. My 63 lb dog has been using it since mid June and it is falling apart at the seems under her weight. The item has been falsely advertised. I have contacted both the retailer, ****’s, and ****** directly and all they seem to care about is the 90 day warranty. I would normally agree with that but this bed was falsely advertised.

  

  Business Response

  Date: 04/10/2023

  Hello,

  We are truly sorry to hear
  about what happened to the item. 

  As per Aosom policy and stated in the website, there is a 90 day warranty on all of our products. Your item is no longer under warranty.

  However, we would like to provide you solution to this issue by giving you a full refund due to incorrect information regarding the weight requirements.

  Also, can you please provide us photos of the damage in order for us to document this as well. You can attach photos from the BBB portal.

  Once we have that information, we will proceed with your refund.

  Thank you for your patience and understanding.

  Regards,

  Aosom Canada. 

   

  

  Business Response

  Date: 12/10/2023

  Hello,

  I hope all is well

  We understand that you were not entirely satisfied with the product you received and for the incorrect information stated for the product, and for that, we sincerely apologize. 

  We have successfully processed the refund  and he funds should be returned to your original payment method within 3-5 business days. To ensure the safety of your dog, kindly dispose the item to avoid accident.  

  Once again, we apologize for any inconvenience you experienced with our product, and we appreciate your patience and understanding.

  Thanks,

  Aosom Canada. 

  Customer Answer

  Date: 18/10/2023

  Good morning. Today is the 5th business day and I have not received a refund as the company promised. Just giving you the heads up as I don’t know what to do from here. I will let you know should it come through. 
  
  Trevor.

  

  Business Response

  Date: 26/10/2023

  Hello,
  I hope all is well. 
  We are very sorry if the refund still not reflected back to your credit card. We have processed the refund from our side and ****'s should have processed your refund from their side as well. Not sure by this time it should have been refunded already. Please check again and let us know.

  Thanks,

  Aosom Canada. 

  Customer Answer

  Date: 27/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  I have not received any refund from ****’s to my method of payment. I would ask that the business follow up with ****’s to find out where the refund is.
  
  
  Sincerely,
  
  
  
  ****** *******

  Customer Answer

  Date: 02/11/2023

  Refund received.  Thank you so much. 

• Initial Complaint

  Date:28/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date purchased May 11 2023
  $208.25
  We bought a 3 piece wicker coffee set from Aosom. One of the chairs has fallen apart and the other one is failing as well. The set is on a covered deck and only used occasionally. Aosom will not provide a replacement since it’s outside their 90 day warranty period. It’s two weeks past the warranty period. The brand is ******** which is a Aosom brand. I expect they are not rectifying the problem as this is common with their products. We are just looking for a replacement that will not fall apart.

  

  Business Response

  Date: 07/09/2023

  Hello,
  We are truly sorry to hear about what happened to the item.
  Here at Aosom, our policy is to service damaged items, defects or any
  malfunction of the products if it is still within 90 days of warranty. The
  product was purchased back in May 12, 2023 and got delivered on May 15th and warranty was expired on in August 15 2023.  Therefore, the product is no longer under the warranty and was over by 2 weeks (Aug 28th) when we were contacted.  We are very sorry, we are
  unable to proceed with the request.
  Again, we apologize for the
  inconvenience this may have caused.
  Thanks,
  Aosom Canada. 

  Customer Answer

  Date: 08/09/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  The product was purchased as a gift for my wife, so it wasn't even assembled and used until June 25. I was told by the company Aosom that this is irrelevant. Aosom clearly sold a defective product supported by the fact that both chairs have failed since purchased. Also I have discovered that the manufacturer of this patio set is also ******** an Aosom corporation, which likely contributed to the fact they will not exchange or refund the product. 

  Do the correct thing and back your product.

  
  Sincerely,
  
  
  
  ***** *********

  

  Business Response

  Date: 22/09/2023

  Hello,
  We understand your frustation regarding the issue of the item. We are more willing to help but as we have reiterated from the previous email that the item is no longer under the 90 day mark of warranty policy. 
  
  This is also clearly stated from our website that any communication past the milestone marks of the warranty (30 day for return and 90 day warranty mark) are not covered by this warranty.
  
  Again, we apologize for the inconvenience this may have caused.
  
  Thanks,
  Aosom Canada.

• Initial Complaint

  Date:17/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ******** 10' x 7' Pergola through ****** Canada at a price of $409.99 on May 9, 2023 which was delivered on May 15, 2023. When I assembled the item on or about June 2, there was a part missing. I proceeded to advise ****** which they in turn set up an email message on my behalf to Aosom which I never received an answer to. It's three months later and I am advised by Aosom that the part is on back order and they do not know when it will be available; I also advised them that another part has rusted - there is a total of 15 pieces to the particular part and again I am advised that they are on back order and the resolution they offered was a $60 reduction to purchase the parts (the 15 pieces) in a local store, which I refused and the alternative was for me to repack the Pergola which of course the original packaging was no longer available or accept the offer. After three or four emails back and forth they offered me $100 for an item I paid $409 (plus tax) or return it and find a box at my local post office which I advised was not an option. It is impossible to reach this company by phone and every response I received by email was from a different person. Can you please help me resolve this issue. I am a senior citizen and I do not have the means to through away good money or find packaging for this item.

  

  Business Response

  Date: 08/09/2023

  Hello,

  This issue was resolved on August 18, 2023 and was closed.  Customer agreed and accepted the $130 discount and kept the item as is. Discount was returned to the customer original method of payment.

  Thanks,

  Aosom Canada.