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Business Profile

Health and Wellness

Shilajit Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:28/03/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order # ******** March 8,2023.
    I ordered ******** *****. Immediately upon ingesting the recommended amount I went into a severe anaphylaxis reaction. My throat, eyes, face completely swole up and I had to seek emergency medical attention.
    There is 100% no doubt in my mind that this product caused my reaction as I was completely fine before I took it and within 5 minutes of taking it the reaction occurred.
    I reached out to Shilijat Canada to make them aware of the serious side effects that I had experienced and requested a full refund as their product is advertised as safe and effective and to improve health and had the complete opposite affects in my body. It is not fair to have to pay for this order after what I went through. * **** * ******* *** ** *** **** *** ** ****** ** *** ******** 
    The customer service representative answered my email the following week and told me to seek medical attention and completely disregarded my request for a refund and did not even address it. Obviously, I had already sought immediate medical attention in real time when the reaction occured *** **** ****** ** * *** ******* **** * **** *********** ******** ********* ** **** ************** *** ********** ******* *** *******.
    I sent a second email asking for a refund as per my original email
    which was denied because they claim they have no published research that shows their product causes allergic reactions.
    ******* **** ******* **** *** **** ***** *** ******** *** **** ***** ***** ***** ****** *******. **** ********** ********* ** ********** ********** *** ******* ******** *** **** ** **** ***** ******* *** *** ***** ** *** **** **** **** *** ******* ** ****** ** ***** ******* ** ******* **** * ****** ******* **** *** ***** ****** *** ********* ***** *** ******************** *** ***** **** *** **** ** ******* **** *** ***** ***** *** **** **** ***** **** ******* ***** ********** ********** *** ********* *** ******** ** ******* ********* ******** ** **** ** ********** 

    Business Response

    Date: 05/04/2023

    Hello!
    This matter has already been resolved satisfactorily with the customer. 

    Customer Answer

    Date: 05/04/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** ******

Shilajit Canada is NOT a BBB Accredited Business.

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