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Business Profile

Heating and Air Conditioning

Enercare Home & Commercial Services Limited Partnership

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Enercare Home & Commercial Services Limited Partnership's headquarters and its corporate-owned locations. To view all corporate locations, see

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Enercare Home & Commercial Services Limited Partnership has 5 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 198 Customer Reviews

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    Review Details

    • Chris B

      Date: 26/02/2025

      As a significant residential customer, with all my services at home and at my rental properties placed with Enercare, I recently had a disturbing incident of company ************ related to billing which took 4 approaches from me to correct (and I'm still not sure the problem has been addressed).
      I wrote personal letters to the CEO politely advising him of the problems, with intention to improve Enercare operations (* ** * ***** ******** *** ********** **********).
      The lack of any response from the CEO is troubling. I used letters addressed to him personally to persuade him to apply good manners and reply. He has not replied to any letter and continues to hide behind his PR department. This, despite my repeatedly sending personal letters and appealing to his obligation to interact with customers and to follow good business practice as well as basic good manners. His lack of response tells me that if he is *********** in his customer relation obligations, he is likely also *********** with regard to his company management effectiveness. ** ** ********** ***** * ********** **** **** *** *********** **** **** *** the Enercare board should be concerned.
      My way forward is to seek out alternative suppliers of services and remove as much of my business as I can from Enercare, as soon as possible. * ******* ****** ******* **** ****** ****** ** *** *****

    • Garry T

      Date: 22/02/2025

      My hot water tank stopped working on Tuesday February 20th made an appointment with Enercare for Wednesday the 21st technician to arrive between 2:00 and 6:00. No one showed up no communication. New Email said they would be there Thursday the 22nd between 12:00 and 4:00. No one showed up no communication. I call customer service 3 times they said they would be there later that evening. No one showed up and no communication. Friday I again called customer service said they would be there between 12:00 and 4:00. Looked at my account and couldn’t see the appointment. Called again and customer service said no appointment had been made. * ***** **** ** **** *** *** *** ***** **** * **** ******. I gave up and called ******** they sent a technician an hour an a half later. Problem fixed. ***** * **** ** **** *** *** *** ***** ******** ******

    • Justina D

      Date: 22/02/2025

      ** ****** *** I have had the worst experience with this company. I have been kind, respectful and patient with them. I have been dealing with a buyout since my communication with Enercare since November 26, 2024. ** ****** bought out his hot water tank on December 3, 2024. We received confirmation December 19, 2024 and were told it was complete. ** ****** received an invoice requesting payment for the months after that date of purchase. Enercare, after every call agents said they would not use funds as a credit, but as the buyout amount. I wanted confirmation. I called in February once ** ****** received the invoice and they said that it was never closed. I requested Escalations over and over again and nothing has been resolved. ** ******* ****** ** now stressed and concerned ** will be penalized for their ************. I have been calling every week to follow up and "assured" it was being looked into. I will continue to ******** *** ** ****** *** push to make sure this has been resolved. * **** ******* ******** ***** ********* ***** *** *** ************ I hope ** *** *** ** ** ******* **** *** that this gets resolved soon. So upsetting. ** * *** **** ** **** **** ****** * ****** There has been nothing good about this experience.

    • Gregor B

      Date: 22/02/2025

      So watch out for Enercare! Especially there 2 new monthly services they offer.

      We signed up for the bi annual inspection I believe, to come and make sure that the furnace is in good working order.

      Yay another Monthly fee!

      Only to find out in the depths of Winter, by A different Hvac specialist I might add that our humidifier is cooked.

      I don't mean its running at a sub-optimal levels I mean the engine is seized and the water supply valve is pooched.

      Funny Timing ,
      Enercare calls to book our second inspection.

      So being a retail schlub Myself I politely pose the question why I'm I paying you a monthly fee to inspect my furnace if your not actually inspecting it?

      They call again today, not for the customer care call. But another random robo call to book our next appointment.

      She promised to call me back an hour later. been a week no call.

      Turns out the humidifier is not part of the furnace is not covered under the inspection.

      Now it turns out that you can only cancel the service in "refund season" .

      And since we didn't cancel in January we supposedly have to keep paying until next January!

      Which is illegal btw

      We used to print the Ontario service agreement laws on t he back of our agreement and if the service is not provided you can cancel at anytime in Ontario.

      Of course they know most of us wont know this and are too burnt out to fight it so they'll win long term.

    • CHRIS M

      Date: 21/02/2025

      Moved homes. Bought out all rentals. Water heater billing from old home moved to new home. I don’t have a water heater here. Have spoke to billing 10 times. Each time I’m assured I don’t owe. However I keep getting calls for an urgent matter regarding billing. Each time I’m assured I won’t be contacted.
      To Gabriel in billing: you are the worst agent I’ve ever spoken to.
      Customer experience is horrible. ** ***** *** * * **** ******* * ****** ***

    • Julian P

      Date: 07/02/2025

      Recently purchased a home and within 1-year of ownership and being charge $40+ a month I figured I would look into the buyout cost of my equipment and was informed it would be only $130 given the age of the water heater (it was purchased over 15 years prior). I confirmed that I wanted to complete the buyout and close my account which occurred the same day 10/31/2024, for which I received emails confirming that the buyout was complete and was verbally informed that there were no other fees.
      Fast forward to the next month I received a text notification that my payment was late and when I called them to tell them I closed everything out the month prior, they informed me that I could disregard them as sometimes their systems take a few months to reflect their records.
      It's now 02/07/2025 and I received another text regarding a late payment. When I called to see what was happening, this time the operator informed me that my account was in fact not closed and that I owed them an extra $30 for the month of October when I closed the account and was told all fees were included in my buyout. They refused to waive it and I feel like I'm stuck going in circles with a company that I never agreed to be with (the rental was unfortunately not included in my sale documents when I purchased my home) and that I just want to rid myself of - **** *** ******* ** ******** ***** **** ****

    • Sandeep R

      Date: 03/02/2025

      I am writing to formally express my frustration and disappointment regarding an overcharge on my water heater rental account. Despite having already paid the full and final settlement, I was shocked to receive an additional month's invoice, which is completely unjustified.
      This is unacceptable, as I settled my account in good faith, expecting no further charges. Your failure to process the closure correctly has caused unnecessary stress and inconvenience. I request immediate action to reverse the unlawful charges applied
      If this matter is not resolved promptly, I will have no choice but to escalate my complaint to consumer protection authorities

    • Amanda M

      Date: 01/02/2025

      Bought a house with a hot water rental through Enercare. Wanted to cancel the 10 year old rental. They could not provide any contracts or documents for when the previous owners contract ran out. They wanted $630 for the buy out. Spoke with multiple customer service agents and got a different answer every time. Horrible customer service. Would not recommend.

    • Lynn C

      Date: 27/01/2025

      Cancelled my 2013 water heater rental on Nov 8 2024 through a very difficult conversation with Enercare customer Svcs. I was informed that I would owe another $446.00 plus tax...to buy out this old inefficient tank that could not be returned or reused?? These prices are outrages for a 12 year old tank! Even Enercare couldn't resell to anyone for that cost. Client rep said I would get the final bill from Head Office. Due to postal strike, did not know they were continuing to bill me until middle of Jan/25. Called Cust Svc again, waited at least 20 minutes, she said I never cancelled the account. Well I didn't phone ENERCARE to SAY HELLO & make friends. She said she would pull recorded tape and call back. No Response, so I called on Jan 24 and the CS rep said that I owed the 3 months billing plus take return now. I asked if he pulled the tape, he had no idea what I was asking. I wanted to escalate to a mgr. He said that I didn't follow proper process to cancel? I said my tank was removed, cancel my service on Nov 8th. No deviation on process their? He said very rudely that he would transfer me to another agent & can't escalate to a mgr until another agent talks to you. At that point I gave up and hung up. *** *********** ****** ****** **** **** * *** ****** ********* ********* ** ****** ** ************* ****** ****** ********* * ****** ***** ******* ********* ********** ******* * *** ******** *** ********* * ********** ******* ** *** ** *** ****** *** ****** *** *** ***** ******* *** ******* *** ****** ****** ** ********** *** ****** ** *** ***** ******** 
      Talking to Enercare C.S. people is a complete waste of time! **** *** **** *********** ** ***** ***** *****  Again, I phoned them on Nov 8th, told them to cancel my account my water heater has been removed. Service ended 3 months ago and billing is continuing??? Perhaps, listening to the customer needs would be beneficial after 24 years?????

    • PETER B

      Date: 27/01/2025

      ******** ** *** **** *********** ******* * **** **** *** *** *********** ** ******* *****
      Dec 2021, we bought our home from the estate of the owner who died in Jan 2021. He inherited it from his mother who died in 2020. While she owned it, he paid for her “Protection Plan Air Conditioning (PPAC) offered by ** and cancelled it when he took ownership.
      Apr 2024, ** sold their service contracts to Enercare.
      July 4th, I received an invoice for $28.24 from Enercare for the PPAC. I have never dealt with Enercare or had such a plan with any company. When I called Customer Service (CS) and provided the account number and my information, I was told that the invoice was sent to me in error as the account name, billing and email addresses were not mine.
      July 19th, I got a voicemail from Enercare saying that the account issue had been resolved.
      July 30th, I got another invoice and called CS. During the conversation, I was told I had signed a PPAC dated June 20th 2024. I asked for a copy of it and was later sent an email with a 14 page blank PPAC to sign.
      For four months, I continued to get monthly invoices with recurring charges and late fees. I called CS each time, gave my information and was transferred to Billing Dept (BD) and repeated my information.
      I made the mistake of giving Enercare my phone. In Nov, I started receiving frequent robo calls from their Collection Department (CD). I gave my information and was transferred to BD and repeated my information.
      The invoices stopped coming.
      Jan 24th 2025. I got a call from Enercare CD asking for the previous owner. The account was 194 days past due with a balance owed of $152.08. I gave my information and was transferred to BD and repeated my information
      I have spent over five hours on the phone with Enercare and they have spent at least $25 in billing/mailing costs.
      I am sure I have not heard the end of this from Enercare. Apparently, nobody there has the authority to fix a problem created by Enercare.

    Enercare Home & Commercial Services Limited Partnership is NOT a BBB Accredited Business.

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