Reviews

This profile includes reviews for Enercare Home & Commercial Services Limited Partnership's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Enercare Home & Commercial Services Limited Partnership has 5 locations, listed below.

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  Enercare Home & Commercial Services Limited Partnership

  7400 Birchmount Rd Markham, ON L3R 5V4

• 

  Roy Inch & Sons

  B1-3500 White Oak Road London, ON N6E 2Z9

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  Roy Inch & Sons

  283 Talbot St. St Thomas, ON N5P 1B3

• 

  Roy Inch & Sons

  3500 White Oak Road London, ON N6E 2Z9

• 

  EnerCare Home And Commercial Services Limited Partnership

  50 Frank Nighbor Place Kanata, ON K2V 1B9

Review Details

• Review fromShannon P

  Date: 21/01/2025

  1 star
  Canceled my service for a house I was renting. I called and canceled in the beginning of May 2024 and moved out may 31st. I have been getting constant calls from them since then for months about bills for time I wasn't even living there. Every month I explain the same thing, that I haven't been there in months and offered proof that they said was not needed. Everytime I was assured that they would not call again. The most recent call i was promised a refund on services i was billed for that were outside of the time i was living at the location. Theres gotta be dozens of notes on my account by now and the billing dpt just can't be bothered to read them before calling me at all hours of the day.
  * **** **** * ***** ****** ******* ****** ** ******* ******* ***** **** *** **********

• Review fromTony C

  Date: 20/01/2025

  1 star
  Enercare has the worst customer service & their buyout program ****** ** ****** ******* *********** prices they charge when equipment is old & outdated ***** ******* ******* ******* ** **** ********* **** **** ************ *** ****** ** *** *******

• Review fromKenneth A

  Date: 16/01/2025

  1 star
  Cancelled my rental program in September, they said due to the age of the hot water tan that they would wave the $100 fee but there will still be an existing amount to pay for charges to date. Received a bill in the main with the $100 fee. I paid that as it was more hassle to contact them and get it taken off. Received a text message, phone call on November 13th and 23rd. Called them and after over an hour call they apologized, said they will send out a rebate for the over charge, filed a claim and said I would no longer have any more contact from them. December 5th I received a call and a text stating my account was passed due, again I called and after over 2 hours on the phone I was given another claim number and promised that there would no longer be any more contact from the. What a surprise it was to hear from them on January 16th looking for payment on my account. Now I feel that this not only concerns me that it will affect my credit rating, but it is harassment and bothersome causing undue stress to me when I have been giver multiple claims and promises that they would not contact me. This is a company that is harassing people to pay far beyond their terms. I have already been paying far too long for a water heater that is 16 years old and way beyond the value of the water heater.
  I should have cancelled them when they came in 16 years ago to replace the water heater and I was called multiple time stating that when the technicians were in they noticed that my furnace needed to be cleaned and possibly replaced......I do not even have a furnace as my house in on baseboard heating. **** ** **** * *****

• Review fromMatthew R

  Date: 16/01/2025

  1 star
  I cannot begin to explain how poor their customer service and online services are. ** * ***** **** * ***** * ****** I cancelled my account 7 months ago through their website, email confirmation and everything. They have been calling me since the month after I moved and ********* me about an account that should no longer be open. I have spoken to supervisors and people from different parts of Enercare. They don't even relay information between each other. ** ******** * ***** *** ***** *** ***** ** ***********

• Review fromBlair C

  Date: 14/01/2025

  1 star
  I was told that I had a crack in my heat exchanger and shown some rust on a pin camera / cell phone. The Technician told me that he knew he would find a crack and proceeded to red tag my furnace and shut it off. He then contacted a salesperson who advised that he could come by at 1 PM. The salesperson asked the Technician to put the appointment on his calendar for him. I was concerned with the Technician’s comment that he knew he would find a crack but since my furnace was old I decided to err on the side of caution. I contacted two local contractors so I would have a multiple quotes, The Enercare sales person came ahead of schedule and advised on the issues with a new install and proposed the make of furnace I should purchase. When I told him I was getting quotes from locals, he responded that they would likely be less than his quote. When he did call with his quote, he quoted me a lesser band name and a BTU rating of 80,000 which was 20,000 less than my existing furnace. The local quote was a name brand furnace with a 100,000 BTU rating for $2000. less than the Enercare quote. I had the new furnace put in and inspected the old furnace. No cracks whatsoever. Please be aware when dealing with this company. Red tagging and shutting off your furnace especially in the cold of winter leaves with you with very little option.

• Review fromSherry R

  Date: 13/01/2025

  1 star
  Jauary 6th 2025 my furnance stopped working and gave us 2 alerts.
  I called *** heating the company who installed my furnace 14 yrs ago.
  ***** ** * ******  
  I call the said they can have a technician come out Jaunuary 15th 2025. * ********* * ** * ******** **** **** **** * ******* ***** ******** ****** *** *** * ****** ***** ** **** ***** ** *** **** ** *** *** Sends a a tech out determines it's the drip pan and the sensor. * ********* *** ***** ** **** ** ***** ** **** *** ** ***** **** ** **** ** ******** ***** ** *** *** *****  He spoke to his supervisor and said there was two options pay in full, or buy a repair plan and it's knock 500 off the repair abd my monthly fee would be 25 dollars plus tax.
  20 calls later through the week. Agent 3 calls the parts were being delivered to my home and never showed up. Was told Friday that they were being delivered to the shop and the tech can pick the up Sunday. Before he came. *** *** ******* they can't find the parts. They will advise me later ti what is going on. In these 20 some phone calls I was told.i have the repair protection, then I dont have them I do then I dont.
  Mesh came today it was an issue with my sensor and motor actually then tried to tell me I need to pay the 684 to repair my furnace today and that is with the repair protection plan. Then at the end I said so.are you putting the new sensor in until I get funds this week. No we are not it can be fixed today but you don't have the money. Then proceed to ask for the space heaters to take back that have been helping us from not freezing. I saod it's part of the protection plan and then told me I don't have one. ***.
  Their *******, is horrible on the call center phone and in person and totally inhumane to take the one thing keeping us warm. ***** ******** *** *** ************ **** ***** * ***** ******* ** **** *** ***** ******** *** **** ******** *** ******** ********** ** ********  Like it's winter and cold out

• Review fromChris M

  Date: 13/01/2025

  1 star
  * ***** ***** *** ** ****** **** ****** ** * ******** *******
  My experience with enercare was wrought with frustration, misrepresentation, ********** ********** ***** *** a total lack of care for customer relations.
  If you are considering using their services and/or products be forewarned that when it came time to get out of my contract the things I listed above occurred. I was told I had to pay out my contract, after being a loyal customer for 13 years, to the tune of $950ish. When I asked if that would be it, no other charges would ensue? I was told that would be the end of our relationship.
  When I checked my account a few weeks later, out of curiosity, not only did I still have an account I was still being charged a monthly fee. I made many more phone calls, all in excess of an hour, that consisted of false promises of case reviews. In the meantime my monthly charges were racking up.
  In the end, with the threat of my account going to collection I payed their overcharges.
  ** * ***** ***** * *** **** **** ***** ** ** ****

• Review fromDebbie M

  Date: 09/01/2025

  1 star
  Enercare customer service is absolutely terrible. I don’t know how they are getting away with that level of service.
  I called today to request a service appointment for my fireplaces. It took 48min. It took awhile to get a live person - I can live with that. But once I got one I was put on hold 5 times. *** ************ ** *** **** * *** ** ****** ****** *** ****** ******* ** *** ******** **** ****** *** ** ********* ** ******** *** ***** *** **** ** ****** In fact, I would estimate the actual time I spent speaking with the person to be about 10 minutes total and the majority of that was her reading terms and conditions to me.
  We reached the point where she had given me a date and time that worked and then she said she had to put me on hold again while she set up the appointment. I asked if I had to wait while she did that and she said yes. Eventually, after another long wait, she came back and said “okay. All done”
  By this point I’m very aggravated so I asked her if she could put me through to the survey line and she said yes. I reminded her again that I wanted to be put through to the survey line and she said she would. Next thing I know I have a dial tone.
  Oh, and setting up a maintenance appointment through Enercare’s myaccount doesn’t work.
  I am extremely disappointed with their service. * *** *********** *** ********* ******** ******* ** * ****** ******* *********** *** ** ****** ****** *** * ***** ***** ***** **** **** ** ********* ** ** ******** ** *** ********

• Review fromMeg S

  Date: 05/01/2025

  1 star
  When my mom died we ended the lease on her rental unit. Paid all remaining bills regarding the house. Sent proof of death and ended the lease. Was bill for a while year after her death for the rental. Had the rental company reach out to say we were no longer obliged to pay and I reached put multiple times. I was informed after one year it was take care of only to have it sent to a collections agency! Screw this company and all associated with them!

• Review fromAshley J

  Date: 27/12/2024

  1 star
  In September, my hot water tank died. Intead of fixing it, enercare wanted to issue a new rental contract. We declined, paid off the final bill and had it removed. We were assured that there were no hidden costs.
  2 months later, I received a random bill. When I called to inquire, I was told it was the cost to have the tank taken away. I filed a dispute as we were not informed of this cost. We have spoken with enercare representatives twice in the past 3 weeks and on December 16, we were told the bill was waived and the account balance was $0. We were given a control number as well.
  9 days later, we received a bill saying the account was overdue. When I called this morning, they are now saying they cannot talk to me or put me through to a manager or supervisor as my name is not the primary name on the account. This has never been an issue before; they've now decided to enact this policy.
  ** ** *** now *** ** make another call and argue again about this bill that we were assured was cleared over a week ago. They are shady and at this point it feels like harassment. They are clearly hoping we will get tired of having to argue and just pay the bill. We were in excellent standing for the entire 17 years we had the unit and this is how they treat loyal customers.