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Business Profile

Used Car Dealers

Bourgeois Motors Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Samantha E

    Date: 12/10/2024

    Samantha E

    Date: 12/10/2024

    When we contacted the dealership, we explained that the buyer has mobility issues, and would be unable to make the walk into the building. Our sales person, Ben, advised that he would be outside when we arrived. Upon arrival, Ben was nowhere to be found, so we called in, and a secretary ***** ****** told us well most people just come inside. Finally she sent Ben out to greet us, and there was a purchase made. After the purchase, we called Ben to also request mats for the vehicle, and to add them to the bill we were paying upon delivery of the vehicle. He added the mats, but told us afterwards that they wouldn't arrive until that Friday. Two weeks later, we had still not received the mats, despite having paid for them in full. We reached out again, and Ben said he would check with another team and call us back. We have received no call back regarding the mats, and still have not received them. On the bill for the vehicle, we were also charged $163 for the initial fill of the gas tank. Since then, we have filled the vehicle and found it only costs around $90 to fill. This overcharge, ** ******** ** *** ***** ** ** ********* **** ****** They are only interested in making the sale, they do not give a hoot if you are a satisfied customer after the fact. We were interested in purchasing a second vehicle, but will under NO circumstances be returning to this dealership, **** *** ***** *** ******* *** **** ********* ** *********** *** *** *********

    Bourgeois Motors Ltd

    Date: 24/10/2024

    Thank you for sharing your experience with us. We apologize for the inconveniences you encountered and understand how frustrating this situation must have been. It’s clear that we did not provide the level of service and care that we aim for, and for that, we sincerely regret the impact it had on your experience.
    The way this situation was managed falls short of our standards, and we acknowledge that improvements are needed. We have since reached out to you and fully resolved the concerns regarding the mats and fuel charge. Your feedback has been invaluable in helping us improve our processes.
    We truly appreciate your business and the trust you placed in us with your vehicle purchase. We hope to continue building a positive relationship with you moving forward and would love the opportunity to serve you better in the future. Thank you again for bringing this to our attention.

Bourgeois Motors Ltd is NOT a BBB Accredited Business.

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