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Business Profile

Mattresses

Mattress To Door

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

This profile includes complaints for Mattress To Door's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mattress To Door has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Mattress To Door

      901 Lakeshore Rd E Mississauga, ON L5E 1E2

    • Mattress To Door

      2 - 1945 Dundas St E Mississauga, ON L4X 2T8

    • Mattress To Door

      1 - 253 Queen St E Brampton, ON L6W 2B8

    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:16/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Seller delivered broken and incomplete items after collecting full amount. Efforts to get the situation remedied were unsuccessful ** ****** ****** **** ***** *** ********* ** *** **** ** ***** 

    • Initial Complaint

      Date:12/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had placed an order for a mattress over the phone with what I believed was customer service on August 22, 2024.

      The representative or individual receiving my order told me it would delivered on August 27th in the evening.

      They then said they accept email money transfer for half of the price of thr mattress and half cash on delivery. *** ***** * ***** * ****** **** ***** **** *** * ***** ******** ******

      I sent the email money transfer. Never received a receipt.

      On the 27th, we were notified the delivery was delayed until the following week.

      It has now been over two weeks and no mattress. I have reached out to the number listed on the website and no answer. After I call I get a text message stating "please text, we are busy." ***** *** ***** **** **** ** ********* ******* **** *** **** ******** ******** 
      Anyway, I am now out my money and we have no idea if we will ever get the money or the mattress. No one is returning my calls.

    • Initial Complaint

      Date:09/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I purchased a mattress from mattress 2 door in September 2021 and i paid 550$ for that they give me 10 warranty on mattres but after around 1 year mattres start sagging and i am not even able to sleep or sit on that i file a complaint to company but it’s been more than 6 months no one is helping me out the even don’t pick the call * ****** ******** ** *** ** ***** ***** ** **** **** ** **** *** ***** ****** **** ** *** ** ***** **** *****

    • Initial Complaint

      Date:21/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased 4 mattresses and bed frames and a sofa set from this company, known as Matress 2 Door. The bed frames we ordered were poor quality, and the sofa set especially was nothing like I expected. The bed frames and mattresses still get the job done, but the couches are ridiculously uncomfortable and it feels like you’re sitting on pins and needles. The bed frames we ordered are completely different colours than what we ordered. The sofa set ***** ** **** **** *** ** ***** ***** **** It’s impossible to sit on and it’s very very poor quality. We in fact saw the same sofa sets from a different merchant for 600 dollars. ** ****** *** **** ****** ***** *** ** **** ******* **** *** ****** ** ****** **** ** *** ** *** ***** **** ***** **** *** ****** ** ******* I specifically asked the woman at mattress 2 door if I can return or exchange any items that I don’t like, and she said yes. Now when I try to get in contact with them she tells me all sales are final. We still have two sofas packed in ite boxes after opening the first one and seeing the poor quality of which it was made. ** **** ********* ******** *** ***** ******* **** *** **** ** ****** * ****** ** ******* ***** **** ****** **** ****** *** *** ****** ** ****** ** * *** ***** *** ******* ********* At the moment we don’t have couches to sit on and we can’t afford to purchase new ones as a result of this companies refusal to refund us. We would appreciate assistance on this because we’ve tried to contact them multiple times, spending hours on the phone, with no help at all. Thank you. * *** ** ******* ** ************ *** *** ******* ********* ** ********* 

    Mattress To Door is NOT a BBB Accredited Business.

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