We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sporting Goods Retail

Sporting Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:24/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/8/23 I contacted the Customization Depot concerning three customer hockey jerseys I wanted to purchase. Speaking with the owner named ***** (I unfortunately did not ask or receive his full name) we agreed on a price for the three jerseys to be custom embroidered logos. I designed and provided the jersey customization including style, colors, logos, name and numbers per instruction and sent the proofs via email to *****. He acknowledged via email that he received the information and would get to work as soon as he completed a large order he was currently working on. When I received the jerseys the logos were silk screened not embroidered, jersey colors were incorrect and names were misspelled. I contacted ***** immediately to inform him of the dissatisfaction with the outcome of the jerseys. He informed me he does not refund for custom jerseys but agreed to remake the jerseys with embroidered logos and correct the colors and misspellings as verbally promised. This occurred on January 12, 2024 when I received the jerseys. As of this date, June 21, 2024 I have not received the correct jerseys and have not had any response from ***** or anyone in the company to my inquiries. I feel ample time has elapsed that I should at this time received the items which I paid $576 in good faith that the problem would rectified. My last communication was in writing on April 11, 2024 of which I have not received the jerseys nor any response. If necessary I can provide all written correspondence as well as copies of the jersey proofs that were sent and acknowledged by *****. While I would like to receive the correct and promised jerseys I at least want to report what I believe has been a dishonest practice perpetrated by ***** and this company.

  • Initial Complaint

    Date:19/07/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/19/22 I ordered a custom jersey through Customization Depot's website. After weeks of back and forth and receiving the jersey, later than their expedited shipping guarantee, I received the jersey. However, there was a unremovable stain on the item and a picture was promptly sent to their customer service. After more weeks of back and forth, they agreed to send another at no charge. That jersey arrived stained as well. After more weeks of back and forth, they agreed to refund the entire amount $78.80, if we mailed both stained jerseys, back to their location. Our office paid an additional $29 to ship the items back to them, via certified mail. We received notice that on 7/12/22, their office received the returned jerseys. I emailed their customer service on 7/14/22 and a direct employee, by the name of ***** on 7/15/22, to no avail. We have not received any further correspondence from them and they have not processed any refund.

Sporting Store is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.