Reviews

This profile includes reviews for Gatestone & Co Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gatestone & Co Inc

  300 - 180 Duncan Mill Rd North York, ON M3B 1Z6

• 

  Gatestone & Co Inc

  240-75 Port Royal East Montreal, QC H3L 3T1

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  Gatestone & Co Inc

  Surrey, BC V3W 1J8

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  Gatestone & Co Inc

  4 - 33 Sinclair Blvd Brantford, ON N3S 7X6

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  Gatestone & Co Inc

  600-10109 106 St Edmonton, AB T5J 3L7

Review Details

• Review fromZuhal T

  Date: 07/12/2022

  1 star

  Zuhal T

  Date: 07/12/2022

  Gatestone Co is reporting a collection account they do not own on my name was sold to another agency and was paid in full to that agency. Both original lender and secondary agency have reported the payment as paid in full. I have tried contacting Gatestone multiple times via phone and call will either drop after 10 minutes of wait time or will send me to a voicemail. Also, I sent multiple emails still there is no answer.

  Gatestone & Co Inc

  Date: 28/03/2023

  Hi ** ***, we have located your account and have sent a request to our client/ your creditor to update your credit file accordingly. Be advised that Gatestone is not responsible for credit reporting of this account to the credit bureaus; as such, any questions regarding credit reporting must be directed to the lender/ your creditor. Thank you for contacting the Agency through this BBB consumer review portal. Best Regards.

  Gatestone & Co Inc

  Date: 29/03/2023

  Hi ** ***, please contact Gatestone or your creditor regarding your account (new information you should know). Thank you.

• Review fromElaine W

  Date: 17/08/2022

  1 star

  Elaine W

  Date: 17/08/2022

  Without providing any information, And without any caller ID, the person calling was asking for my information and threatening continued **********. I have no idea what they were calling about.

  Gatestone & Co Inc

  Date: 11/03/2023

  Thank you for contacting Gatestone via the Kitchener BBB response portal (on August 17, 2022)
  Please be informed that the Office was able to locate an account in our technology system under the name or contact information provided through this media. The account has been paid-in-full/PIF (on August 24, 2022) and recalled by the Client on August 25, 2022. Henceforth the consumer will receive no further call from Gatestone regarding their PIF account.
  The Agency requests that the complainant please contact Gatestone & Co Inc. directly and provide verifiable validation information, as it relates to the caller and the caller ID; so, the Office can better assist, and if so, resolve this complaint of you/******* receiving calls from an unknown person and the Company won’t stop calling your phone number or your place of residence/POR.
  From a reasonable investigation conducted by the Agency (on March 10, 2023), we determine that the allegations of call inconvenience are INVALID, as the accounts notes revealed that on August 17, 2022 a call was placed at the phone number ending-3664 which was answered.
  However, the called party was hesitant to go through the accountholder authentication process as they believed it was a spam call.
  Nevertheless, the Agent tried to provide as much information about the caller, but the Agent could not proceed further with the called party - without first verifying the called party as the accountholder.
  Nonetheless, the assertions that the complainant received a call from: 1) an unknown person, 2) who did not provide any information, 3) who called without any caller ID, 4) who was asking the called party for their information, 5) who threatened with continued harassment, and 6) that the complainant have no idea what they/The Agent/Gatestone & Co Inc. was calling about is quite FALSE.
  It is, therefore, Gatestone’s position that no improper action was taken regarding this complainant as it relates to communication, telephone number, caller ID, calls, place of residence/POR, privacy, or conduct.
  The Agency considers this complaint resolved in the best interest of all impacted or affected. We advised that the complainant please contact GATESTONE/THE CLIENT - to resolve this complaint AMICABLY. Best Regards.

• Review fromRon J

  Date: 13/08/2022

  1 star

  Ron J

  Date: 13/08/2022

  I fell behind on a hot water tank rental. It wasn't much. Around $400. The company sent the file to Gatestone and Co. and they sent me a letter saying I need to contact the company and pay. Which I did immediately. Paid in full and discharged from further payments for the rental tank. Any this Gatestone and Co has continued to call and leave recorded voicemails to call back for some urgent situation. All attempts to call back fail as no one answers the phone. I blocked their number and now my phone doesn't ring but a voicemail just appears and it's them. Brutal. STOP. Go away. Bills paid. Nothing to see here.

  Gatestone & Co Inc

  Date: 11/03/2023

  COURTESY: The Agency apologizes for the inconvenience or trouble caused while attempting to communicate with the called party, consumer or complainant as it relates to this account. On January 16, 2023, it was revealed that the account was settled a year and the consumer requests that all calls and emails stop regarding a paid-in-full/PIF invoice. On January 23, 202, the Client noted the account that the consumer paid-in-full/PIF with them their invoice (on May 20, 2022); however, this was not known or communicated to GATESTONE until January 23, 2023.
  Due to no fault of our own, the Agency takes this time to apologize to the consumer for contacting them after May 20, 2022, when they had already paid-in-full/PIF their invoice to our client; however, this was not disclosed by the consumer until January 16, 2023, when the account was documented with such pertinent information. We confirm that this account has been closed and returned to our CLIENT on January 23, 2023; Henceforth the consumer will receive not further calls, voicemail or emails from Gatestone regarding this account. Respectfully, Gatestone
  CONCLUSION: After investigating this complaint; it is Gatestone’s position that no improper action was taken regarding communication or on this account. The Agency considers this complaint resolved in the best interest of all impacted or affected.

• Review fromChristian P

  Date: 27/07/2022

  2 stars

  Christian P

  Date: 27/07/2022

  I would like a contact informations of Gatestone comp.responsible for the collection. We do have a hard time to connect. The only thing we would like to request is to clear out my NAME in the Credit Bureau.
  
  Thank you:
  Here are the following infos:
  Acct No: ********
  Company: *************
  Client:***
  

  Gatestone & Co Inc

  Date: 25/08/2022

  Our Compliance Department has carried out a reasonable investigation into this credit reporting matter and has prepared this response: A ***** ****** account under the name ********* ******* was assigned to Gatestone on March 28, 2022 by ***** for collection purposes. However, on July 13, 2022 the account with an outstanding balance was recalled by ************
  
  The Agency's collection efforts have been terminated; hence, you have not received any communication from Gatestone; and henceforth, you will receive no further communication from Gatestone regarding this account.
  
  As it relates to credit reporting and the request to clear your name from the credit bureau; be informed that Gatestone has forwarded your complaint to *********** ****** for their review, direction and resolution. We advised that Gatestone & Co. Inc. is not responsible for the credit reporting of this account; as such, any questions regarding the credit bureau must be directed to ***** / ***** ******.
  
  If you have any further questions regarding this account, please contact ***** / **** MOBILE directly. Thank you for your time and please have a great rest of day.