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Business Profile

Mattresses

Sleep Masters Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:18/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order date: #21355
    Ordered item: ********** ******* *** Carbon Medium Mattress – QUEEN
    Amount paid: CAD1766.27
    Delivery date: 16th Sep 2022 evening
    Email complain date: 17th Sep 2022 00
    :04am

    I received the mattress but it's broken, I sent the email to the company, their first respond was received on 21st Sep 2022 after my several follow up emails. Then they 2nd and so far their last respond was received on 5th Oct2022, still sayi g they are handling the case but without making any commitment when and how this would be resolved.

    I have been sending follow up emails but not being replied, CS line not being picked up, online chat agent not responding to my messages except the greeting message at the beginning of the chat.

    Since I am a new immigrant and I had their enthusiastic assistance on my order and delivery arrnagement, I thought they were professional and nice. However, my experience has been changed totally on this issue. I now feel very disappointed and desperate as I don't know how I can be fairly treated on this case as they keep ignoring me.

    Please help me get this resolved or let me know what else I should do to protect my right. I have full amount paid and my return not being handled properly. Thanks!

Sleep Masters Canada is NOT a BBB Accredited Business.

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