Subscription Agents
Canadian ExtractsInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning billing and advertising issues. Specifically, consumers allege that they signed up for a free trial and later discovered unexpected and/or unauthorized charges on their credit cards. According to complaints filed with BBB, consumers are prompted to sign up for the trial through advertisements which indicate they only need to pay for shipping. Complaints suggest that the advertising was misleading and did not disclose that they were signing up for a subscription service or that their credit cards would be automatically billed.
On November 11, 2020, BBB submitted a written request to the company encouraging them to address the pattern of complaints. BBB has not received a response to date.
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