We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Payment Processing Services

Inkas Payments Corporation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:16/11/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Inkas Payments calls me several times per day. I have told them repeatedly that this is not a business number and to take me off the list. It is a waste of their time and mine every time they call as it’s just a residential number that used to be listed as a business number.

    Business Response

    Date: 17/11/2023

    Customer was placed on our DO NOT CALL list, using the phone # they provided in the complaint. 

  • Initial Complaint

    Date:10/08/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    telephone soliciting. I have repeatedly asked the company to remove our number from there call list after receiving calls from them a couple of times per day. They keep calling. I do not want them to contact me any further.

    Business Response

    Date: 10/08/2023

    We have place the phone number listed on our DO NOT CALL list. If they wish to have another number added, please advise. 

    Customer Answer

    Date: 10/08/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ******

  • Initial Complaint

    Date:06/07/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called my place of work and repeatedly asked for the person who dealt with our "POS machine" as they had some sort of "discount." When I asked if he had dealt with us before, he got angry with me. I told him we do not have an owner. He started to aggressively list different job titles that I could transfer him to. After he listed them he said, "Yes or no?" I said "no" and hung up, but as I went to put the phone down, I heard him say, "That wasn't so hard. Bye." Even if it was a legitimate business, it was immensely terrible customer service. ** ** *** *********** ** ** * *****

    Business Response

    Date: 06/07/2023

    Hi Jennifer, 

    We will add the phone number listed on this complain to our DNC list.

    Let us know if a different phone number should be added. 

  • Initial Complaint

    Date:11/05/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Inkas Payments has repeatedly been contacting our company despite our saying no to their unsolicited sales pitch and our requests to be placed on a "Do Not Call" list. We are continuing to receive about 1-3 calls per day from one of their team members or possibly a subsidiary. I would like this ********** to please stop.

    Business Response

    Date: 11/05/2023

    Customer has been added to our Do Not Call list

     

    Thank you 

  • Initial Complaint

    Date:17/04/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, April 14, 2023, we received an unsolicited call from someone named John who claimed to be from ***** **** payment processing solutions (who is our actual payment processing company). He asked for extensive information about our rates and fees that we currently pay. After the conversation I reverse searched the companies phone number ************ and discovered that the number isn't ********* at all, but instead comes back to INKAS payments. This company is using "********" tactics to try and ******* businesses and outright ***** about who they really are!

    Business Response

    Date: 01/05/2023

    Recording of the call was pulled and after listening to the call, it was very clear that the representative identified himself as John from Inkas Payments. There was no misunderstanding on where we were calling from. 

  • Initial Complaint

    Date:08/02/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Inkas Payments has repeatedly been contacting our company despite our saying no to their unsolicited sales pitch and our requests to be placed on a "Do Not Call" list. We are continuing to receive about 1-3 calls per day from one of their team members or possibly a subsidiary. I would like this ********** to please stop.

    Business Response

    Date: 08/02/2023

    We have place the phone number listed for ******** on our Do Not Call list. If other phone number should be added, please let us know.

  • Initial Complaint

    Date:07/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a call from Inkas Payment , KIM E., she wanted to help me save my money on payment processing for my retail Store. She mentioned to me about ***** **** Payment processorsUS based company, using ****** terminals to collect money from customers on their purchases. She came back to me offered me a much better rate than ********and She said the payment Terminals are very easy to operate. I told her that I do not am to go through a learning curve of using new machines and training each one my employees l how to use them. She assured that the machines werey very easy to use. She also said that if for some reason I am not happy with the machines, she should cancel the agreement. She said although you will be signing a contract , but i assure you that," if you choose not to stick to ***** ****, I will cancel the contract without harm." if on March 7 she had me sign the contract to switch to ***** ****. She said it could take a week's time to get everything going. Nothing was approved till April 12. On April 12, I wrote her an email that i do not want to proceed with the agreement of switching services to another payment processor. Please cancel everything. Than she kept on convincing me , and I Declined to move forward. Few days later, they delivered the Machines to both my stores without my consent. Evan called me and said ,I should try connecting it and if I don’t like it I can send it back.So I connected the machines, My manager and staff used it for two days on one till to do the experiment. We did not connect all the tills.We found out that ***** **** payment processor did not Sync with our POS system, so we had to manually enter the purchase amount in the terminal for customers to pay. So we found this very inconvienent and will slow down our speed to serve our customers and employees could very well make a mistake in punching numbers.So we disconnected the terminals and I delivered them back to them.Now they are sending me collection bill of $3400.

    Business Response

    Date: 08/11/2022

    Customer contacted us yesterday and requested the closure of her accounts. The closure was requested immediately as per her request. Complaint is revolve with customer. 

Inkas Payments Corporation is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.