Reviews

This profile includes reviews for Rogers Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rogers Communications has 22 locations, listed below.

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  Rogers Communications

  855 York Mills Rd North York, ON M3B 1Z1

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  Rogers Communications Inc.

  1320 Trans Canada Hwy W # 114b Kamloops, BC V1S 1J2

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  Rogers Communications Inc.

  9325 200 St Langley, BC V1M 3A7

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  Rogers Communications Inc.

  2111 Main St # 114 Penticton, BC V2A 6W6

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  Rogers Communications Inc.

  14A 650 W 41 Ave Vancouver, BC V5Z 2M9

Review Details

• Review fromRicardo M

  Date: 14/07/2023

  1 star
  Fido customer dis-service employee like to give you the run-around. They refused to transfer you to a manager or supervisor. They hang up on you, They either pretend to not understand or untrained or just do not care. Many have problems speaking English or French. Many respond in poor quality sound...so much so that it is often impossible to understand what they are saying. They agree to one thing on the phone but provide another...deceptive! They give you some BS saying that their "system" does not allow or "that is not how they work" or ....
  Simply put, Fido has almost zero customer service. I am sure that it is not all of the customer service representatives but it is MOST of them. Fido management is either incompetent or they just do not care. And the Government to allow such OLIGOPOLISTIC deception, poor and abusive service is abhorrent. The Government should enact laws to hold them accountable, enforce the laws, promote more competition not less....It is a sad state of affairs when it comes to cell service providers in Canada. ** ** ** ******* ********* **** *** ********** **** ******* *****. ** *** ********* *** ********** ******** ****** ** ******* ******* **** ********* **** *** ****** *********** ******* ** ** * ****** * ***** **** **** * ******** **** ******* *** **** ** *** **** *** **** *** ** ************* *** ******* ** ***** ********

• Review fromAma H

  Date: 14/07/2023

  1 star
  **** ******* On March 15th 2023, a door to door sales agent came to my door to sell me a new service. I was advised that I would not be charged and that they needed my information to "lock in" the price. I misunderstood this to mean that I was simply signing up for more information. I found out later that evening that an account had been created and a modem was being shipped to my address. I called in within 24 hours to notify that I wanted to cancel within the buyers remorse period. I was provided a shipping label and I shipped out the modem. My account should have been cancelled on March 16th. However, i proceeded to get invoices sent to my email notifying me of past due balances. I kept calling in to rectify the situation. I was told that the account was not cancelled due to operational errors and that they will file a cancellation and told me that a credit would be applied on my account given that i was well within the buyers remorse period. I assumed that the issue was fixed at this point. On May 26th I received another invoice, this time I noticed that only a small part of my invoice was credited and that I still had an amount owing. At this point, i also started receiving warnings that my account would be sent to credit collections. The account had only been cancelled on May 10th, therefore the agent had only applied a credit for the period of May 10th to May 26th and that i still owed the previous balance from March 15th to May 10th. I have called several times to follow up and get this issue resolved, each time I get told that it is being processed and i should not worry. I received an email on June 26th saying that my account was being sent to credit collections and that it would impact my credit score. I am still currently dealing with Rogers to get the issue fixed. This doesnt appear to be an isolated incident based on prior complaints, Rogers needs to do better as this is horrendous customer service and business operations.

• Review fromMontana M

  Date: 13/07/2023

  1 star
  I have been with rogers for years. They do not email copies of the bills directly to the customer, you receive an email that it is available on the webpage. However the webpage does not display anywhere that you can only access bills for the last 18 months on the webpage. I called to get bills older than 18 months for tax purposes, they charged me $20/bill to have them sent to me. The refused to email me pdf copies like I requested despite the fact that I am paying for them. They must mail them as per their "policy". The best estimate they could provide me with was 1-2 weeks to receive the bills. I was also told that my request for the bills to be emailed and my frustration with their refusal to do so was "inappropriate." They state that the bills must be mailed for "privacy reasons" despite the fact that many companies, including Telus email bills directly to the customer to ensure they have a copy.
  To call what they provide is "customer service" is laughable. They have infinite policies in place to hinder the customer in any requests they have and they charge for basic items. After spending hours on hold and being transferred multiple times I was told that if I wanted to escalate my concerns, someone would call me back ANYTIME in the next THREE DAYS. I lodged a complaint with Ombudsman and received a response with a direct line for the manager/escalation department. I called, waited on hold, was able to resolve nothing and this individual was by far the most unpleasant of all individuals I spoke to and ignored my frustrations and made no attempt to problem solve simply restated their policies.
  All this to say I have now cancelled my account and am no longer with Rogers.

• Review fromPat D

  Date: 12/07/2023

  1 star
  **** **** **** *** . Made arangment to pay bill gave at $500 a cheque. So gave 500 And then 5 days later thrown into collections and boom 36 point hit on Score. Rogers listened to the calls and the voice recording of the call say it was agreed on.Now they say it didnt go Through.and nothing they can do. What a joke.

• Review fromJasmine C

  Date: 11/07/2023

  1 star
  I have faced a 4 month long battle with rogers just simply asking for a letter that verified certain details. I was denied managers and supervisor consistently and would have agents disconected the calls. Their is no active listening so I am forced to change to subject to what I originally called about frequently. **** ******* ** ****** *** ** *** *** ** *** *** **** *** **** ******** ********** ** I have filed a complaint and will speaking to my legal representative.

• Review fromPam J

  Date: 11/07/2023

  1 star
  Worst EXPERIENCE EVER. I got this prepaid phone plan for my son. I had to call to top up his account bcuz my credit card changed. The woman charged me $226.60 for a $55 plan. She **** *** said she charged me $150. I asked when his plan will expire and she said July 8 2004?? I said are you sure 2004? She said it 3 times. * ***** *** *** ****. I asked to speak to a supervisor and she sent me to another agent. I told him what had happened that is when I was told I was actually charged $226. I am so angry. He said do you just want to keep it like this? Uh No! I'm done with Rogers. The woman and him said I would be reimbursed my money in 2-3 days. I found out from an agent today that no it takes 10 days. * ** * ****** *** *** ******** ***** *** * ** **** **** **** ** ** **** ***** ****** * ***** ***** * ******** **** ********* ****** ** ** ***** ****** I hate this company and this was the icing on the cake. ** *** ** ******* **** ******* ** *** **** * **** ********** ** ** *** **** *********

• Review fromTyrone S

  Date: 09/07/2023

  1 star
  Rogers continued to bill me for services after cancelling over 3 months ago! Apparently after 3 months they finally credited my account by yet after they did I still got a charge for late fees. How does that work? A multi billion dollar company and they can't even get the simplest thing right! No wonder their system went down nationwide. Rogers is an absolute terrible TV and internet provider!!! If you leave cancel Rogers services be prepared to be charged for numerous months after and calling in several times. No one at Rogers knows to get things figured out. Poorly undertrained and huge lack of knowledge of workers that work there!

• Review fromJessica W

  Date: 07/07/2023

  1 star
  * ***** ***** ******* ***** ******* **** **** *** ******** ****** I got someone knocked my door and tricked me to consider Roger's internet. I was told I could try and send the equipment back at any time. But I went to ****** **** with a few calls from Rogers to return successfully. What even worse, I spent over 10 hours to let Rogers know I have opened their box and I have returned and do not charge me for unexisting service. However, I kept getting wild amount of billings related with internet service from Rogers.

• Review fromJennifer S

  Date: 06/07/2023

  1 star
  Chose to rejoin Rogers again after requiring to purchase a new cell phone. Much to my expectations, nothing with Rogers customer service has changed. I have dealt with lack of follow through in regards to the mailing out of a return label, which resulted in several phone calls back to Rogers in order to FINALLY have the label sent to my email. Up until now, my phone return still has NOT been applied to my account. I refused to pay my bill because of this delay and poor management of product returns, which ultimately has resulted in a disconnection of services. Second to that, on multiple occasions on calling customer services, I requested that HST rebate be applied to my bill due to my Indigenous Status- I was met with confusion, questioning and lack of follow through and general lack of knowledge told that forms would be mailed to me- these forms have never been mailed to me, thus resulting in me paying HST on my account since I REJOINED ROGERS. So to this day, I have been unnecessarily paying the full HST amount on all of my Rogers bills, *** ** **** ** ********* ,Today I called into Rogers to begin another attempt to resolve the issue of having my past due balance for the phone I returned of $420 removed from my bill, and not to my surprise, the customer agent I spoke with transferred my call three times and then I got hung up on. I called back again and was transferred another two times and was told that a Manager would not be able to call me back for 5-7 Business days. I was also told the balance would not be credited to my account as they would have to open a case to "find my returned phone"
  When I asked about the HST being credited back to my account, I was once again faced with no response and/or follow up- What is going on at Rogers?? ** **** ********** ******* **** *** ****** ***** ** ********** *** ****** ** ** ******* ** **** *** *** **** **** ***** **** ** ******** ********* *** ****** ************** ** *** ********** ******* ** **** ********

• Review fromLynn L

  Date: 06/07/2023

  1 star
  ****** ** *** ****** I am so frustrated, getting different answers to the same questions, being bounced around from department to department. After more than 2 hours or repeating over and over again the same thing, I was exhausted and angry. * ******** *** **** ***** ** **** **** *******