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Business Profile

Travel Services

Travelcation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: Feb 11, 2023
    Amount: $1003.50

    I am extremely disappointed and frustrated with Travelcation's handling of my recent transaction. On February 11, 2023, I booked a flight from Yellowknife, NWT Canada to Bathurst, NB Canada with connecting flights in Calgary and Montreal, with a total amount of $1003.50. However, I was unable to board my connecting flights from Calgary onwards and had to purchase the tickets twice over with ********* directly.

    Despite reaching out to multiple support agents, Travelcation failed to resolve the issue. On February 28th, I was promised a refund for the auto-canceled flights by a Travelcation agent over the phone. Yet, on March 24th, another agent told me that I would only receive a partial refund of $500 from Travelcation and a $300 travel credit from ********** And just recently, on April 4, I received an email from Travelcation stating that I would not receive a refund at all and only a $300 travel credit.

    This is unacceptable. The auto-cancellations were caused by Travelcation's system or booking errors, and as a result, I had to pay twice for my flight tickets. If I hadn't made the additional booking with ********* directly, I would have been stranded in an unfamiliar city for an indefinite period of time.

    It's outrageous that Travelcation is now claiming that the root cause of the delayed arrival at my destination was not within their control and that regulations do not require compensation. This is a clear indication that Travelcation is not taking responsibility for their mistakes and is failing to provide their customers with the service they deserve.

    I demand that Travelcation provide me with a full refund for the auto-canceled flights immediately. The company's negligence has caused me significant inconvenience and financial loss.

  • Initial Complaint

    Date:16/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to make a booking for a ****** flight through a third-party travel agency called Travelcation, https://************.ca/. They emailed me asking me if I wanted to go through with the booking and I said no, and told them to cancel it immediately. They emailed me saying the booking was indeed cancelled and that I wouldn't be charged for the booking. Then, I made a booking for the exact same flight but directly through ****** this time. A few days later, I see that I was charged for the booking through Travelcation, despite the fact that they told me it was cancelled and that I wouldn't be charged. I called ****** and found out that Travelcation had not cancelled my booking, despite them telling me that they did. Since it was a non-refundable ticket and more than 24 hours had elapsted, ****** won't issue the refund. But this was entirely Travelcation's mistake for not cancelling the booking immediately. I can provide photo evidence of all communications and bookings.

  • Initial Complaint

    Date:24/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a flight from Travelcation and paid the extra $99.00 for trouble free canceling with full refund. But they would not refund the full amount of the ticket. *** ********. The prices they advertise are not realistic, they go up as soon as you book by almost 50% more or less. **** *** ******** *************. They had to change my flight because it didn't connect and because they suspected I would be too late and said the insurance didn't cover two flights when I needed the refund becauseof bad weather. I don't think that's my problem. They said that I had to pay taxes for tickets not purchased and service costs.

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