Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:15/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Mikes Appliances in August of 2022. Our 9 year old ** dishwasher was running fine but had a high pitched squeal during parts of the cycle. We sent them a picture of the owners manual cover and asked if they needed anything else and we were told no. We didnt hear back for a couple of months so we contacted them again. Finally in October someone came. We were quite surprised that there was no diagnosis. The technician just started taking the dishwasher apart. When I asked about the Smart *********** he replied that they do not use the App and that 90% of the time it is the motor. I took him at his word. Unfortunately he didnt have the correct gasket needed to complete the job so he would return at a later date. (Which we understood)A different technician arrived to replace the motor and install the gasket. Before he left he ran the dishwasher for a couple of minutes and it sounded fine.The next day I decided to run a full cycle to clean the dishwasher. After the cycle was completed I noticed there were screws at the bottom of the dishwasher and that the wash arm was not on. I immediately contacted the company and on Friday, November 18th someone came and put everything back together.We ran the dishwasher with no problem but on the second time it began making the exact same high pitched whistling noise. On December 29th I contacted them and said they would send out their technician in January but might need to order more parts. I explained that we didnt want to spend any more money on the dishwasher and never heard back from them. In February I notice that Mikes Appliances has a 90 day warranty on their work so I contacted the company. They said they would refund us $148.56. (The price of the motor). We have contacted the company several times during this past year, with no response. We would like to get this resolved as at this point it is getting ridiculous. Would actually like to get the entire bill refunded due the the pure frustration.

  Business Response

  Date: 26/09/2023

  Hello, 

  We were able to get in contact with the customer and arrange a full refund for tomorrow. 
  

  We apologize to you and the customer for waiting this long period of time. 
  

  Thank you 

  Business Response

  Date: 26/09/2023

  
  

  Hello, 

  We were able to get in contact with the customer and arrange a full refund for tomorrow. 
  

  We apologize to you and the customer for waiting this long period of time. 
  

  Thank you 

  Customer Answer

  Date: 27/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:21/10/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our ** washing machine stopped working. We called ** since it was still under warranty. ** gave us a list of three repair companies in our area who could fix the machine. On June 3rd a technician came out to access the problem. He pulled apart the washer noticed the bolt that holder the motor assembly on was laying in the bottom of the housing, said we will need a new motor assembly and it should take about two weeks. After not hearing anything for about 10 days I started calling to see when they would have the part and be in to fix the machine. They would not answer or return my calls. I tried calling from a different number and without fail the call was answered. This went on for several weeks, and every time I would call for a status update they gave me the runaround. About 6 weeks later I ended up calling a different repair person in to fix the washer. I called on a Tuesday evening, and by Thursday morning he had fixed my machine. Now Mike's Appliance Service keeps texting me saying I have not paid my bill, which I have never actually received, and wouldn't pay even if I did since they didn't actually do any of the work. Apparently they have sent my bill to a collections agency now, but again this is all through text I have no emails or regular mail regarding my bill. If this has in fact gone to collections I would like to know the process to fight this as I do not believe I should be charged for service not rendered.

  Business Response

  Date: 09/11/2022

  invoice is now void. thanks

  Customer Answer

  Date: 09/11/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18294039, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********