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Business Profile

Blinds

Rollex Rolling Systems

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:21/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several years ago we had a number of roll shutters installed in our home by Rollex Rolling Systems. The installer was Drago Vr.
    Drago had undertaken repairs in the past. Usually we waited until he was in the area, since we are about 80 km from his office (at that time 461 N. Service Road, Oakville, L6M 2V5).
    On February 20, 2019, Drago repaired the manual winding mechanism on one of our shutters with a refurbished electric unit at a cost of $250.00. Since this was a bit of an emergency, he came fairly quickly. However, during the installation Drago informed us that two of the slats had broken and he had to replace them. He assured us that he would do so.
    Over the following several months we could not contact anyone in the company to find out when Drago would finish the work. Subsequently, when COVID struck, we did not pursue the matter so intensely. However the shutter in question was still only partially serviceable, since it did not reach the window sill on the “down” phase.
    When most restrictions were lifted and things returned to normal, I tried to contact the company to resolve the problem and to have the slats replaced as promised. I have made at least a dozen calls to the company since then—frankly I lost count—but I was never successful in reaching anyone at the office. Repeatedly I was told by an answering machine that I would be contacted by a return call, but that never happened. When I called the company offices I asked for Drago, and once even for a salesperson, but my calls were never returned.
    We paid for a complete job and Drago was paid in full to finish it to our satisfaction. That means replacing the slats at company cost and installing them accordingly.

    Sincerely,
    ****** ****** ******
    *** **** ***** *********** *** *** *** ********************** ***** *** ****

Rollex Rolling Systems is NOT a BBB Accredited Business.

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