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Business Profile

Boat Dealers

Orleans Boat World & Sports
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Orléans boat Store my boat for the summer and won’t give me the address we’re my boat is stored at and also can’t get it out of they yard.

    Business Response

    Date: 08/05/2023

    The
    customer ********* ***** called our office on Friday May 5th, saying
    he would like to pick up his boat on May 6th. The customer is well
    aware that at this time of year we request 2 to 3 week’s notice before we can
    pull out a boat. This is due to the volume of boats we have in storage; all
    customers are aware of this requirement. Last year ********* did the same thing,
    and he was rude to employees requesting immediate pickup. This year with the
    floods and high water levels we are unable to access some of the stored boats,
    this unfortunately is pushing back our schedule.
    During the
    call on May 5th ********* became impatient and rude to my employee
    even using profanity language, my employee did inform him that this would not
    be tolerated, and he continued. After some time, my employee just hung up the
    phone.
    *********
    continued to demand where is boat is stored for the winter. For insurance and
    security purposes we do not divulge where boats are stored. We have over 300
    boats in that location and to prevent theft we have been informed to keep this
    location private.
    Should you
    have any other questions, please do not hesitate to contact me directly.

    **** ******
    ************

Orleans Boat World & Sports is BBB Accredited.

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