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Business Profile

Costume Accessories

Metamorphose Masks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Costume Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from his website for $1449.99 on 30/1/2023 and it said it will take 6-8 weeks. The account and order number is ****. I contacted him and he said it would take 2 months. I contacted him over 2 months later and he said it would be 2 or 3 more weeks. I contacted him 3 weeks later and he said it would be a week to 10 days more. I contacted him 2 weeks later and he said it would be a week more. I contacted him a week later and he said it would be 2 more days and he promised to send it ***. 3 days later I got the ****** **** ******** ****** ************* saying I will get my order on May 23. I contacted him to say I didn't get a *** tracking number, but he said he sent it by ****** **** and I will get my parcel May 30 and I never got it. The tracking number failed to update. I contacted ****** **** a few times and they said he made a shipping label but didn't mail the parcel.
    1) Account Details Logout
    Order Date Payment Status Fulfillment Status Total
    #**** Jan 30, 2023 paid fulfilled $1,449.99
    2) Your order is confirmed
    We’ve accepted your order, and we’re getting it ready. Come back to this page for updates on your shipment status.
    3) Latest updates

    Date Time Progress
    May 17
    Electronic information submitted by shipper
    4) ORDER #****
    Thank you for your purchase!
    We're getting your order ready to be shipped. We will notify you when it has been sent.
    5) ORDER #****
    Your order is on the way
    Your order is on the way. Track your shipment to see the delivery status.
    6) contact metamorphosemasks.com
    Tue, May 23, 7:37?PM (8 days ago)
    to me

    We sent the shipping confirmation and tracking number a few days ago.
    The mask was shipped with ****** **** express and should be delivered by next Tuesday.
    Thank you,
    ****

    Business Response

    Date: 22/06/2023

    We apologies for the long production time. As previously communicated to the customer by phone, We've been experiencing a very hight volume of order which caused delays in our production time. Additionally, several products used for the production of our masks have been on backorder from our suppliers. This was caused by the global pandemic and we're constantly having to find alternative. 

    The tracking number shows that the order was successfully delivered on June 5th.

    Regards,

     

Metamorphose Masks is NOT a BBB Accredited Business.

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