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Business Profile

Colleges and Universities

The Willis Business College Limited
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/12/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon signing up for the addictions and community service program it started Off great. They tell you what you want to hear just to get your money. I have gone through 5 instructors in 5 months. After sending numerous emails with my concerns I just get tossed to the side. Every course I am to sign a contract as a student I will hold up to certain expectations. As a school I hold them to certain standards and expectations as well that they as a school have not come close to meeting.
    The spelling,Grammer and lack of effort put into assignments are atrocious. I am here to learn. The instructors read word for word from a PowerPoint to then dismissing us early from class. There is very little education happening. I didn't pay $15000 to be let go early. This school is unprofessional and disorganized. Some of the courses were dragged out for weeks when we could have used that time for actual core courses that are going to help me in the field. Certificate are US based, and it's a hit or miss if canadain employers will accept them. And to top it all off with how disorganized they are. These certificates were done at the very beginning of the course and expired before we even got out in the field.
    I have been trying to resolve this for months and nothing is being addresses. I want my tuition back so I can go get a proper education.

    Business Response

    Date: 19/12/2022

    Our Addictions and Community Service Worker (ACSW) program course content is registered with the Ontario Ministry of Colleges and Universities. (MCU). Our program was designed by experts and reviewed regularly by industry practitioners and professionals in the field for relevancy and achieving goals and have many graduates who have gone onto successful careers in the field.
    Our instructors must meet minimum education and experience standards as prescribed by the Ontario Ministry of Colleges and Universities – which they have.  The student has had different instructors and all have been qualified. Regular faculty reviews occur and student evaluations factor regularly into discussions with faculty. We have never promised that the student will only have one instructor from start to finish; only that they will be qualified according to Ministry (and industry) standards.

    We do offer many certificates to help students gain their initial employment and help them stand out from other applicants. As per industry standards, since ACSW is a broad field, the direct relevancy of the certificate will vary.  As per the statement that the certificates will be expired before she graduates, this is categorically false. To date the student has earned the following certifications:

    CPR/FA expires June 20th, 2024
    NVCI expires on April 28th, 2024
    WHMIS - ongoing
    Narcan - Single certification required
    Living Works ASIST  May 15th, 2024

    We have had numerous exchanges with the student and have attempted to address her concern. There is a dispute-complaint committee which can address issues if the student feels that the instructor/Academic Dean/Campus Director have not addressed their concerns sufficiently.  We had already proactively sent the form to the student if she felt that there were issues, but it was not returned before she contacted ***.  Once we were made aware of the complaint, we sent it again, and it was not returned.  We then reached out to her (proactively) a third time and the student returned the form at this time.  Now that the form is completed, we will be attempting to schedule a meeting with the student to meet and possibly address her issues.

    Customer Answer

    Date: 19/12/2022



    ****** ******** *******



    I have reviewed the response made by the business in reference to complaint ID 18532143, and find that this resolution is satisfactory to me.




    Sincerely,

    **** **********

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