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Business Profile

Driving Lessons

Roadcraft Driving School-Ottawa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving Lessons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had several issues with Road craft summarized in the attached letter, notably:- there were multiple typos and errors in their remote learning - they provided no booking support for ******s, which was a problem for reasons summarized below - my instructor slept through my ****** and suggested that this was because I should have called to remind him - they claim that they "conducted an investigation" over this issue but never engaged me - the school insisted I missed a class without proof and charged me $50 - when I complained, they were rude and told me that I was disorganized and a "negative person"- they claimed they sent me a text while I was overseas indicating that their relationship with my instructor had been terminated, though I have no record of this text - I only found out about my instructor's termination after I finished my ******s and asked for confirmation of completion Please note that while I have read the terms and conditions, I would prefer not to have my complaint posted. According to Roadcraft, they never received complaints. If this is correct (and I believe it is), I would prefer not to have this information posted on a public website. There is no reason to believe that this is a pattern of behavior.The reason I am sharing this information with you is because when I confronted Road craft directly, they were rude and charged me $50.00. I don't think they respect me however they may respect a business peer. I think this is especially important as while I am a mature driver, most people who go to driving school are minors. It's not reasonable to require full-time students to manage instructor schedules, especially when Roadcraft is charging more than $1000.00. Also, given that many students are minors, it is imperative that they exercise greater responsibility in their investigations.

    Customer Answer

    Date: 17/07/2024

    Of the options listed, my preferred course of action would be:
    No further contact by the business - if you do not wish to hear from the business any more via phone, email, mail or in-person.

    You may share my complaint with them, with the understanding that I do not want to hear from them. If they want to burn my complaint, they may do so, but they are not to contact me.

    In addition, I would like you to keep my complaint on file in case there are other issues with the school going forward


    Business Response

    Date: 13/08/2024

    I am not sure what is your legal jurisdiction to deal with this matter. Could you please clarify?

Roadcraft Driving School-Ottawa is NOT a BBB Accredited Business.

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