Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner's and my domain was purchased and paid through Shopify. We are still paying the domain through May and intend on renewing it before it expires. However, the domain was hijacked and now redirects to someone else's store. We have tried to contact Shopify to no avail. This is negatively impacting our business.
  
  ************************

  

  Business Response

  Date: 10/04/2024

  Hi *********,
  
  My name is **** and I’m a Senior Support Lead at Shopify.
  
  Thank you for reaching out in regards to your concern. In order to review your domain as well as the previous support provided in regards to the status of the domain, I will need to receive some further information to continue look into this on your behalf. 
  
  Due to the public nature of the *** I am unable to discuss account specific details. I shall email you at the email provided on this complaint with further information to continue our investigation on your account. 
  
  
  Warm Regards
  **** | Shopify, Senior Support Lead 

  Customer Answer

  Date: 10/04/2024

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21546152. A resolution has no been given. However, the business said they'd reach out to rectify the issue via email. I'd rather not close out the case until the issue is resolved. If you could please contact me via email, is appreciate it.

  
  Sincerely,
  
  
  
  ********* *****

• Initial Complaint

  Date:07/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ChatGPT I've been trying for days to get a response from this ridiculous platform. They outsource their service to illiterate and unprepared Indians. The platform claims to be the best but is utterly inadequate and trash; it doesn't even have a call center, let alone trained and capable supervisors. It takes about 2 months to address requests. All my payments are blocked because I can't change my account information. I enter the account number, and the platform claims it's incorrect. Through the chat, I've sent photos of my ID and all the company documents, bank statements proving the account number, and I still haven't received a response. They're thieves seizing money from sales that don't belong to them. The platform is merely a channel that communicates the products my store legally sells and products that are regularly delivered. The platform holds onto the money as if it were stolen and refuses to change receiving information that is within my authority and possession. I demand the change of registration details and my money back.

  

  Business Response

  Date: 11/04/2024

  Hello ******, 
  

  My name is ****, I am a Support Lead here at Shopify. 

  
  Thank you for sharing your recent support experience in regards to a account bank change. I understand that having a payout hold while a bank account change is processed can be tedious however, the security requirements involved in a bank account change will have a higher turn around time then other support requests. With that being said, I have taken a look into your tickets support history and am here to assist moving forward. Given the public nature of BBB and the internal account information that this issue pertains, I have sent a seperate private email for us to discuss further. 
  
  Speak soon, 
  **** | Shopify

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 21542645
  
  I am rejecting this response because:

  The issue was not resolved . The person responded to me in a private email acting with racism, intolerance and threatening to ban my access to my store, my products and my payments for products that I sold to my customers physically and within the parameters of the law. The problem has not yet been resolved, I have my payments missing, on hold and not paid it me . The customer service is one of the worst out there, and there is still no way of effective communications. the chat is precarious, third only to another country and another culture that responds with copy and paste automatic responses.

  
  Sincerely,
  
  Rio Brazilian Boutique ***************************

  

  Business Response

  Date: 18/04/2024

  Hi Milene, 

  
  Thank you for submitting additional information regarding your payout issue and letting me know that the confirmed steps had not worked for you as we'd intended. Given the private information involved in discussing bank account information, I have sent a follow-up into our open email thread to chat about the issue directly. 
  
  Kind regards, 
  **** | Shopify Support Lead 

• Initial Complaint

  Date:07/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, so shopify has moved all its customer support online. this is a problem if someone is locked out of their account like myself. i had to make a new account reach out which was near imposible to get a agent. anyway its bin 2 weeks of waiting fot help to log into my account which is my business.this wait is unaccepatble. i have sent all required info they asked for including pics of my drivers licence and have still waited a week with no reply or resolution

  

  Business Response

  Date: 11/04/2024

  Hello *******, 
  
  Thank you for reaching out to us and providing your recent support experience. I understand that verifying account identity can be a daunting process, however, given the privacy and security that is involved in a identity recovery escalation we do expect the turnaround time for resolution to be 3-4 business days. I have reviewed your recent escalation and can confirm that the appropriate teams had responded in the expected timeframe. With that being said, Im glad too see that this issue has since been resolved. Please let me know if you have any additional issues you'd like reviewed, Id be happy to reach out to you privately to discuss given the public nature of BBB. 
  
  Kind regards, 
  **** | Shopify

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 23rd. I signed up for a subscription for $1 for 3 months and after 3 months $76. I never used the service after the first week and forgot about it. On the 4th month I was charged $196, double the amount that was stated in the terms. I reached out to the service for a refund but they have denied it, even though this was not the amount they stated I was going to be charged a different amount. I cancelled my account immediately once I noticed the charge 2 days after the charge and reached out to them for a refund. Once I cancelled I was immediately locked out of my account even though I already paid the monthly amount, so I was unable to use the service I was charged for. They have since denied my refund request. They added a charge for pos from, an add on I didnt sign up for, as you can see in the previous billing, and I hadnt opened the app in months

  

  Business Response

  Date: 11/04/2024

  Hello *******, 
  

  I am *****, a Support Lead here with Shopify. I am sorry to hear that your journey with Shopify was not what you expected. 
  

  Security is paramount here at Shopify and we can only discuss accounts from the account owner email. As this is personally identifiable information and the public nature of the Better Business Bureau itself I have sent you a separate email. Please respond to that email from the account owner email address you used on the account and also let me know the .myshopify.com URL that was on the store itself and I will help you as best I can to get this resolved. 
  

  Regards
  *****
  

  
  

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using shopify as my ecommerce plateform for the past month, I used their Shopify **************** to accept credit card payments in my store. I have very good knowledge in ecom and advertising so I started running ads to my store, and received in first few days +500. Shopify told me that after few days I will receive my first payout, but after few days I found that they have put the payout on hold and demanded some documents from me. I have sent them all the documents they needed and shipped all orders from my own expenses. Since then, I haven't had any response from them on the situation of my payouts, I have sent several emails to them but didn't get any reply! I am feeling like I am being scammed! I read some reviews online and found that in similar cases of mine, Shopify often make the process very long and at then end they close the store along with the payouts so I will not get anything! The resolution I am seeking is that Shopify expedite the review process, release my payouts and let me continue running my store. My shopify store url: 0742af-b7.myshopify.com

  

  Business Response

  Date: 11/04/2024

  Hello Saad, 
  

  I am *****, a Support Lead here with Shopify. I am sorry to hear you are having an issue with your payouts. 
  

  For any store using Shopify Payments as their payment provider, Shopify uses **************** to oversee and govern the platform itself. To comply with all financial regulations general reviews are completed on all stores on our platform. These reviews can happen at any point in a stores lifetime. Our **************** require certain information to complete the review and to make sure all elements of the business listed are compliant with our terms of service. 
  

  Stores are still permitted to sell their products during the review period to reduce any impact on the store itself. The payouts are the only thing that is put on hold. If a store cannot provide the relevant information or does not meet the criteria for the platform the payouts are held for a certain period of time and then paid out in full to the Merchant. 
  If you have any further questions you can reply directly to ticket number - 5e17d56e-4b21-4546-9411-381eabd2f714 and you will get any assistance we can offer. 
  

  Regards
  *****
  

  
  

• Initial Complaint

  Date:05/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shopify placed my payouts on hold on 3/19 for a standard banking review, with ZERO email communication or warning. It is now 4/5, and after escalating a ticket as well as reaching out to Shopify support team multiple times, there has been zero clarification on this process or when my funds will be released. I would think a standard review would only take a couple of days at best but its been 3 weeks, and they have a sum of $1600 on hold

  

  Business Response

  Date: 16/04/2024

  Hello,

  My name is ******, a Support Lead at Shopify. 

  Please note that I am not able to find an account associated with your email address. If you can provide more information, such as the .myshopify.com URL for the store you are speaking of, I can look into this further. 

  Generally, payout holds on Shopify can occur due to information requirements, incorrect bank details, or product eligibility issues. They're part of standard account reviews. Resolving holds usually involves providing requested information. 

  In these cases, you can still use your store, but won't receive payouts until the issue is resolved. The fastest way to resolve a payout hold is to provide any requested information and respond to any emails from Shopify. 
  

  More information related to payout holds can be found here: ****************************************************************************************************.

  ******

  Shopify Support

  Customer Answer

  Date: 16/04/2024

   
  Complaint: 21538344
  
  I am rejecting this response because:

  There is a payout hold on my account. The shop URL is www.wildandwantedtransfers.com - and the email on the master account is ******************************* I understand the need for a "standard" review - however, my hold has been on there since 3/19, with ZERO request for documentation or any correspondence from your internal team. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 24/04/2024

  Hello,

  As you were informed previously, including yesterday in ticket 47121741, there are open issues pertaining to your account that require a resolution. These issues are third party to Shopify and are your responsibility to resolve. Shopify is legally obligated to follow specific protocols related to this issue. You have been provided with the complete information, including next steps, in ticket 47121741. Please review and respond to that email, and we will continue to provide support. 

  Thank you,

  ******

• Initial Complaint

  Date:05/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business started with the e-commerce platform shopify in early March 2024. I have had almost $6000 in sales, and my payout account has been on hold since multiple revenue transactions started to occur on a more weekly basis. When my account payouts were put on hold, I was not notified, there was no notification of how to proceed, there has been zero communication for over a week and no one will reply to my emails. My hard earned money to pay vendors and myself is being held hostage with Little to no reason and I feel they are profiting. Its a violation of practice and ethics. Ive seen multiple complaints online suggesting the same practice by Shopify, *** and its a gross way to steal from small business owners. Please help me get my money that has been fraudulently taken from me, on top of fees for transactions. Whats being done to us is wrong and unethical business partnership.

  

  Business Response

  Date: 12/04/2024

  Hi ********,

  My name is ******, a Support Lead at Shopify.

  I recognize that payout holds can be a difficult reality of online commerce. Please note that your payout hold has been lifted already, and you would have received confirmation of this in an email from ticket #********-37e2-4d29-8d33-735c525ce834. You can reply to that ticket if you have any questions or concerns, and your reply will go straight to the agent and team involved with your case. 

  Thank you,

  ******

  Shopify Support Lead

   

• Initial Complaint

  Date:05/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of shoes from a merchant on the Shop App platform. I paid $61.99 ($9.11 in app rewards, $52.88 in cash via bank card). This purchase was made on March 7, 2024. A few weeks go by, and I hadn't heard from the business (Popilus out of **, ***) so I went in the platform and tried to contact them, but they no longer existed. I googled them and tried to find them but they were gone - no traces on line at all. I contacted Shop App customer service and they told me to talk to my bank. My bank refused to refund me as I authorized the purchase. I got a new card, but no money back. I let Shop App team know and they told me that I needed to go back to my bank and ask again, that they don't refund regardless of whether a customer was scammed or not. Its a small amount of money, but at this point, it's not about the money. I don't think this app does what it should to ensure customers aren't taken advantage of by scammers. They should either be shut down or have to adhere to more strict protocols when allowing merchants to sell goods on their site. I'd be more than happy to provide any and all information as necessary. I don't want this to happen to someone else over a larger sum of money.

  

  Business Response

  Date: 05/04/2024

  Hi ****, 

  My name is *******, and I am an Operations Lead here at Shopify. Thank you for contacting us and sharing your experience.
  
  I understand that you made an online purchase, but have not received your order, and you are looking to get a refund. I'll be more than happy to offer you guidance on this situation and what you can do next. 
  
  Shopify is just a website and shopping cart service that some merchants use to manage their online store; and we do not manage shipping or sales for any store running Shopify. To give you a little context, Shopify is a platform that merchants use to build their online store. We provide merchants with all the tools they need to run their business, but all day-to-day operations are managed by each store independently. It is practically as if we were a shopping center, and stores rent space with us. If you need to get details of your purchase or request a refund, you would go to the individual store, and not to the information kiosk in the mall.
  
  Have you attempted to contact the store through the original order notification email you would have received when making your purchase? Some stores take more time than others to fulfill orders. When was the last piece of communication you received from them?  I know you mentioned that you spoke to your bank prior to this, but I would highly recommend that you contact your credit card provider once again. They should be able to provide you with additional support.
  
  I know you mentioned you are concerned for other buyers and would hate that they experience something similar to this. When you file a complaint with your bank, this will trigger an internal notification, which we can use to investigate the store as necessary. Through this investigation, we will review the activity of the stores with complaints and take necessary action. By contacting them you will be able to obtain more information and options regarding your payment and possible refund options. We take security very seriously and place tremendous effort to ensure stores are operating legitimately.  

  I appreciate you contacting us regarding this matter and I hope this information will be helpful to you in resolving this issue you are encountering with your order.

  Kind regards, 
  
  Cosette T | Shopify Operations Lead

  Customer Answer

  Date: 05/04/2024

   
  Complaint: 21534628
  
  I am rejecting this response because: I have contacted my bank and because it was me who used the card theres nothing they can do. Ive gone back and forth with them for weeks. 
  

  its been a month since I placed the order and I never even got an email confirmation. The items have not shipped and when I try to contact the shop through the Shop app, I get a blank web page. The company is nowhere to be found via a ****** search either. I cannot reach out to them or find them. If there is contact information for them somewhere Id love to have it. But it seems that they no longer exist. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/04/2024

  Hi ****, 
  
  Thank you for your reply. It's unfortunate that your credit card company has not been the most helpful in getting this issue resolved, Credit cards companies usually offer pretty broad coverage for situations such as this. 
  
  Do you have an order confirmation URL that you can share with our team? If you haven't done so, please fill up this form and provide the pertinent information, so our team can do our research about this issue. Lastly, please complete this form to report this merchant in our platform, so we can action this request accordingly. 
  
  It's important to note that we will not be able to provide you with a refund as this is out of our scope, as I previously explained on my previous email. Since we are only the platform providers, we don't have any say in the day-to-day dealings of the company's that use our platform. However, our team can reach out and make sure to proceed with contacting this merchant and support you in getting this issue resolved as soon as possible. The faster we can get this information, the faster that we can support in getting you towards a resolution path. 
  
  Warm regards, 
  
  Cosette T | Shopify Operations Lead

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 21534628
  
  I am rejecting this response.

   

  order receipt is attached. You should do more than ask me to fill out documentation so you can look into this - thats your job and youve been notified. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/04/2024

  Hi ****, 

  I understand that you are looking to get this solved, however, we have specific processes that need to be followed for things to move along.
  
  By submitting all the pertinent information through these links I provided in the previous email, our teams will be better equipped to complete the investigation and support you. Keep in mind, that other teams members don't have access to reviewing this other than our escalated teams that receive these forms. I appreciate you sending the order confirmation, but as explained before, we don't have access to each merchants day to day operations, we cannot just use an order receipt as we cannot properly narrow down a merchant by just using this. 
  
  When you have a chance, please fill up these two forms: 
  
  - *************************************************************************
  - ***************************************************************

  Thank you, 
  
  Cosette T | Shopify Operations Lead

• Initial Complaint

  Date:04/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billed on February 18 and March 18, 2024
  Taxes and Duties was switched automatically in January from Basic Tax (default) to Shopify Tax, which is a pay per transaction service. Basic Tax was not fee based. I was charged $116.03 in February and $262.03 in March. Apparently I will be charged on April 18 for another $172.73. I reached out to customer service and they informed me that this was an automatic switch in January and you had to Opt-out of the switch to a paid service. This was not made clear at all. Also, sounds like a lazy way for the marketing department to avoid selling this new feature and just start charging people for it until they find excess charges on their credit card bill and cancel it. And Shopify NEVER gives refunds. I was overcharged November 18, 2023, reached out to customer service, and they simply closed my ticket without any further explanation. That was for $89. I would like to make everyone aware of the deceitful practices employed by Shopify to continually bilk hard-working business owners out of their money so Shopify can advertise how great they are and con more time-strapped business owners into using, or more accurately, being subjected to, their "services".

  

  Business Response

  Date: 09/04/2024

  Hello ****, 
  

  I am *****, a Support Lead here with Shopify. I am sorry to hear that you feel your journey with the taxing system has been difficult. 
  

  As our Support Advisor *** has spoken with you about on Ticket number ********, when Shopify changes a process or a system, Merchants are advised of this change on numerous different streams of communication. This was advised through email, banners in Merchants Admin, Social Media platforms, Blogs and also with various Help Documents explaining the changes. 
  

  I have spoken with our Tax Specialists and they have advised that you are no longer opted into the Shopify Tax system and will no longer be seeing any charges on your account for tax services. 
  

  I hope this helps and if you have any further questions you can reply to the ticket you have with our Support Advisors and they will help you to the best of their ability. 
  Regards
  *****
  

  
  

• Initial Complaint

  Date:04/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  My name is ********, I am a current paying customer at Shopify, I own my furniture and mattress shop ****** * ******, my email is associated with my account listed below.
  
  I do not know who to reach out to at this point and I am beyond frustrated with the way Shopify has been handling my business. I currently have a hold on my account for the total of $8,000+ that has yet to be paid to me.
  
  I never received an email, a notification or a simple message. I happened to log in to view some sales and there it was, a “standard review” and my payments on “hold” mthat has taken now over 4 days.
  
  I’m a small woman owned business, I’m 34 and currently battling stage 4 colon cancer. I have a brick and mortar with just two employees at the moment and I work at home thanks to Shopify, because of my chemo and treatments, but this is despicable.
  
  I need this money to keep my doors open and to keep running my businesses operations. I’ve had customers call me a *******, a fraud and threatening to report me to the *** and others to court because they have not received their items. I trust Shopify and tell my customers 2-4 days. They’re waiting, I am waiting. My reputation is on the line.
  
  I’m at my wits end and I need my money immediately, as a cancer patient this is my income, this is what pays for me to stay alive. Please, at this point I am pleading to release my funds to me. I cannot lose my business and reputation. I need to pay for my own meds and personal things too. I will end up in legal trouble if Shopify does not pay me. My customers do not deserve this.
  
  I know this is of no concern to Shopify, and I know most could not care less, but please for good Karma help me out here. I just want my funds, that I work hard for.
  
  Please help me, these are some of the ticket numbers: ********** ******* ******** ****** ********* ******* ********
   
  Sincerely,
  
  ******** ******* ***** ************* **************************

  

  Business Response

  Date: 09/04/2024

  Hello ********, 
  

  I am *****, a Support Lead here with Shopify. I am sorry to hear that you are frustrated with your store’s review. 
  

  Shopify offers all Merchants the opportunity to use Shopify Payments on their store. To make Shopify Payments work we use Banking Partners to oversee all aspects of the governance and compliance of this financial product to protect all interested parties. As part of this governance all Shopify Stores using Shopify Payments are subject to reviews at any stage of a store's lifetime, and often at multiple stages. These reviews are standard. They do not stop a store’s ability to sell, they only restrict a payout briefly and are completed as quickly as they can be, to minimise any impact on our Merchants. 
  

  Following up on the ticket number you have mentioned I see that the review is now complete and the payout has been released to you. If you need any further assistance with this you can reply directly to the ticket number you have and we will help you to the best of our ability. 
  

  Regards
  *****