Reviews

Review Details

• Review fromLorraine R

  Date: 04/07/2025

  5 stars
  They have done an amazing job for basement repairs. The crew worked very hard taking only a dinner break and worked as a team with everything that had to be done. They even worked in a big downpour of rain to get the hole filled before the water got to it. They certainly would get a 5 star recommendation from me. Thank you for the great work.

• Review fromDelilah S

  Date: 17/02/2024

  5 stars

  Delilah S

  Date: 17/02/2024

  Was faced with a rather challenging situation discovering that I had a severe crack in my foundation at one of the basement windows on the property. Over time, it was discovered that water had leaked heavily into the basement - chain reaction, mold issues, etc. After dealing with other companies to address the more complicated outside problem, it's was by recommendation that I called Mr *********************** Without exaggeration, from the first call and throughout the entire process, I can say without a doubt that this company was EXTREMELY professional. Without cutting corners, they dealt with my problem with the utmost efficiency and of all things, in the middle of winter when you'd think it would be more of a challenge. They came, they saw, they assessed and have since completed the job without and further surprises or issues. Certainly not without communicating it to me beforehand and kept me posted along the way. Job very well done. Extremely satisfied with their workmanship. Highly recommended.
  

  Mr. Foundation Inc.

  Date: 18/02/2024

  Thanks for your review *******, it was a pleasure to work with you and your tenant on this project.***************************** Mr. **********************

• Review fromAdam M

  Date: 25/04/2023

  5 stars
  Great experience throughout from initial consultation, contract details and subsequent adjustments, work site cleanliness/safety, quality of foundation repair. We found them to be very responsive to communications via phone and email. Glad we chose Mr. ********************** for the project!

• Review fromAnnik L

  Date: 05/04/2023

  5 stars

  Annik L

  Date: 05/04/2023

  We had severe foundation cracks on the outside wall of ********** and part of our garage floor. It was a very large project from start to finish. Great reliable service and open communication. Kept me updated on the progress of the project. Outstanding quality of work and professionalism. The entire team involved on this project were fantastic. Great customer service. Job well done!
  

  Mr. Foundation Inc.

  Date: 06/04/2023

  Thank you ***** for this wonderful review. We are very fortunate to have such an awesome team at Mr *********************** I will definitely be putting this review up On our *********** *****************************

• Review fromChelsea R

  Date: 30/11/2022

  1 star

  Chelsea R

  Date: 30/11/2022

  I hired Mr. ********************** in the spring of 2022 to lower the basement of my home; indeed a large scale project. After researching and considering the project for several years I choose this particular company due to a competitive quote and the largely positive reviews on BBB. Therefore, my review will add some much needed perspective. Positive aspects: top notch workmanship and quality from the crew under occasionally difficult conditions. Much of the digging was done by hand and it is indeed physically hard work. Negative aspects:-original quote was $163k (including tax). ****************** expressed pride in his reputation of accurate estimates, which he described as within 5-10%. The final cost of the project was $210k, a 28% increase. Some price increases were reasonable, i.e. increased costs related to inflation, cost of fuel, etc. However, I soon found myself in a pattern in which ****************** was adding more costs on a weekly basis, i.e. if a particular aspect of the project took 2 days rather than 1, he wanted more money for the cost of labour, despite the flexible timeline of **** weeks. -an unfortunate scenario regarding an unforeseen circumstance outside of the original scope of work. In short, there was ultimately poor communication which led ****************** to call me and do what can only be described as fly off the handle; complete with yelling/screaming and using foul language. -following the temper tantrum, ****************** and I never spoke again and I was clearly deprioritized as the project took nearly an additional 3 months to complete.-a large hold was cut in the main floor drywall, which despite repeated requests was never fixed. Even worse I paid an additional $1000 for this added work. -the original basement stairs were replaced with new longer ones but no railing was built. Again, they refused to build a railing, so my stairs were up to code and now they are not, as a result the building permit they opened cannot be closed. Hire anyone else.
  

  Mr. Foundation Inc.

  Date: 20/12/2022

  Thank you for recognizing the great work our staff does here at Mr *********************** Our crews are hardworking, knowledgeable and pride themselves on giving the best in every project that we do. Our projects at Mr ********************** range from a parging repairs to a more advanced detailed and structural project such as basement lowering that we did at your home. Sometimes, during the course of the job unforeseen project charges *** incur. As you know every change is discussed in detail with the client and a follow up with documentation requiring client signature which outlines that charges, what it pertains to, and any payments structure that *** apply.Extra charges *** include labour costs, for instance in your case if a large boulders are found underground upon excavation. Or extra charges *** occur if a client *** ask for something to be added to the project- such as a water heater in your project. We often sit down with our clients during the course of a larger project and discuss changes and recommendations. No two homes are alike and due to that our projects are crafted as opposed to a cookie cutter solution.We understand that these are stressful times for our clients as we work to repair their homes, or build a more livable atmosphere by lowering basements, building egress windows or supplying and installing basement entryways. We at Mr ********************** are used to navigating our clients through their projects during some of the most stressful times in a professional manner. Please know that we never leave our projects undone, nor do we walk away without closing up a building permit. Sometimes, as in your case, a client *** have a project that requires several different trades and sign offs from the city and engineers. After the structural element is complete the permit will open for the client to complete the finishing details and complete the building permit.We complete all of our jobs as per specifications and contractual obligations.

• Review fromMichael

  Date: 30/08/2022

  5 stars
  I had 2 window well foundation repairs conducted by the team. The work was timely, at a competitive price and completed on time despite additional complication uncovered during the dig. the employees were pleasant and respectful. It was a good experience overall.