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Business Profile

Hospital Supplies

Motion Ottawa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted Motion 1st on June 16/25 requesting assistance to repair a tire on my Pursuit XL Scooter* Have called & spoken with numerous Reps * It is now July 2nd & still have no commitment for a service call* motion has never once called back, I will contact them again today but this seems totally unacceptable*

    Business Response

    Date: 04/07/2025

    Thank you for reaching out to us to provide your feedback. We take
    feedback from our clients very seriously, as it allows us to continually
    improve the client experience.

    It is our understanding that you have connected with our Ottawa team
    regarding this matter June 19th and that an appointment has been scheduled for you this morning (July 4th) to install the tube for your scooter. 

    thank you for your patience as they part was delayed due to Canada day closure. 

    Once the appointment is complete, a member of our Ottawa leadership team
    will reach out to you about your experience and to confirm that a complete
    resolution has been reached.

    Customer Answer

    Date: 04/07/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23546826, and find that this resolution is satisfactory to me.




    Sincerely,



    Steven Sine

    Customer Answer

    Date: 04/07/2025

    Thank you for your assistance. 
    The matter has been resolved.

  • Initial Complaint

    Date:30/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to store on May 30/23. Store employee was very rude to me and blocked my access to manager. I would like the manager to please call me.

    Business Response

    Date: 31/05/2023

    I am the Ottawa Service Manager and called the client to apologies on the behalf of Motion for an employee that did not fallow protocol. Client needs are being handled.

    Customer Answer

    Date: 04/06/2023

     

    ****** ******** *******
     

    I have reviewed the response made by the business in reference to complaint ID 20122243, and find that this resolution is satisfactory to me.




    Sincerely,

    ***** ****

Motion Ottawa is NOT a BBB Accredited Business.

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