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Business Profile

Landscape Contractors

Landmark Landscape

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction : June 2024 Money paid: $73,043.20 Landmark was contracted to re-do our backyard to accommodate a new in-ground pool.The work included:- New interlock for the full back yard - Electrical / plumbing underground conduit from the house to the shed.- New fences Our complaints are:- Some pavers broke in half during winter, covered under the warranty - Underground backwash plumbing has not been done.- ********** caps needs to be secured - Shed door frame needs to be finished / painted - Front / side yard was completely destroyed and not fixed as it was.I sent five emails to ***************************************** and called them 3 times and never got a *************'s the last email from them last year, they promised to comeback and then ghosted us after receiving payment.From: **** ******* <*****************************>Sent: Friday, December 6, 2024 12:47:37 PM To: ***** ******** ************************* ******* ****** <**********************************************>Subject: Re: Invoice from Landmark Landscape Hi *****,The revised invoice looks good, thanks!If you're ok coming back in the spring for the remainder of the work, you can come at anytime to pick up the cheque for the full amount. Shed door frame still needs to be painted black ********** caps keep popping off on the new back fence, needs gluing / screws or something Fence panels needs those little caps to plug s**** holes on the old fence Dig shallow trench for backwash conduit from shed to start of turf Thanks again,Yves From: ***** ******** <*********************************>Sent: Friday, December 6, 2024 12:54:52 PM To: **** ******* ************************ ******* ****** <**********************************************>Subject: Re: Invoice from Landmark Landscape Hi Yves,I promise to be there first thing in the spring to take care of all those items.Can I swing by tomorrow?Thank you,*****

    Business Response

    Date: 03/07/2025

    Repairs have been made for this customer.

    Customer Answer

    Date: 03/07/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23458988, and find that this resolution is satisfactory to me.

    Jimmy, the owner of Landmark came to make sure everything would get done. They started the work right away.

    We're happy with the repairs \ work that was left to do.

    You can close the BBB complaint.

    Sincerely,



    Yves Plouffe

Landmark Landscape is NOT a BBB Accredited Business.

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