We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motorcycle Dealers

Freedom Harley-Davidson of Ottawa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Scott M

    Date: 13/05/2025

    Fool me twice. Shame on me. Took bike in for a regular service. Quoted at $360 roughly. Asked for them to put a fuel pump in and a battery in. They didn't do the fuel pump just the battery. **** worked magically up to over $700. I was ticked they didn't do the work I asked for. But was also ticked at the price. They nickel and dimed me on spark plugs, o-rings fob battery etc. When I first called I asked if everything was covered. They said yes. I asked specifically if they clean the air filter etc... The *** said yes. So now I've got to take the bike somewhere else to get the fuel pump put in. I brought it in early because the fuel pump quit, and it killed the weak battery trying to turn it over. Hit the tank a few times and the pump came back on but the battery was still dead. So charged up the battery and took it right in. Now I've got to find somewhere else. I had a service credit on file from the last time I took the bike in there and they didn't do it properly. The service credit from the owner said free service next time I was in. The service department said the email did say that. But that the owner only meant a free oil change. I pointed to the sign in the service bay that said "Service, more than an oil change" you couldn't make this up. They said they wouldn't honor the email from the owner. To which I said you're only as good as your word and the product you stand behind. They even charged me $60 in labor to test a battery I just asked them to replace and install the new battery. It really does seem they just do whatever they want. They don't listen to you at all. I'd recommend never going here for service. Literally I'd recommend Ottawa Goodtime before going here. I'll never be back. This is the second bad experience here out of two service experiences. It used to be good a few years ago. But now they don't even stand behind their word. You're going to get a surprise bill, you're not going to get what you ask for. .

Freedom Harley-Davidson of Ottawa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.