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Business Profile

Motorcycle Dealers

Venom Motorsports Canada/ USA
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Venom Motorsports Canada/ USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Venom Motorsports Canada/ USA has 2 locations, listed below.

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    Customer Review Ratings

    4.75

    Average of 227 Customer Reviews

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    Review Details

    • Jason G

      Date: 24/10/2022

      On April 12, 2022, I received my 50cc Maddog Scooter. By early May, the speedometer stopped working, making the bike illegal to drive on the public roads. Initially, **************** was trying to be helpful: I received a new speed sensor (which was broken and didnt work), a new speedometer (which did not resolve the issue), another speed cable that did not match any parts on my bike, and another speed sensor. The final speed sensor did work for roughly 10 miles before it went out.After months of back and forth with no resolution, I asked for a refund. I made it clear that I did not anticipate the full refund (which would have been in the neighborhood of ****) but would like a fair number for my trouble. Venom indicated that they would take the return and refund me only $800, charging me the full price for shipping and a restocking fee. I had a call with the Supervisor, who pleaded with me to give them another chance to resolve the problem, that attempt failed.In September, they asked again for another set of pictures, which I promptly sent to them. Fast forward, two weeks, I asked again for an update and they have not bothered returning my e-mail. Four weeks later (6 weeks since I sent the latest round of pictures), I followed up again. Venom finally called and asked if we could have a conference call the following day. However, the next day came and went and we did not have the conference call.I have spent more time e-mailing Venom (north of 70 e-mails back and forth), talking with them on the phone and swapping out cables, then I have actually riding the bike. Since early June, I have only put on roughly 10 miles, wasting my entire summer. Further, I have been paying for insurance, each month, for something that is not road worthy.Venom does not stand by their product, hiding behind their warranty / terms stating, Venom Motorsports does not offer Exchanges, Returns, or Refunds of any kind on any items offered for sale in our stores.

    • Eugene B

      Date: 21/10/2022

      Best **************** in the world ***** helped me out A lot would recommend ****%

    • Dan B.

      Date: 17/10/2022

      Venom not only has great bikes but also great customer service. I never felt alone in the buying shipping or post market process

    • sherry a.

      Date: 15/10/2022

      Been through a lot lately, too much in my plate. But the customer service I dealt today specially ************** is been very approachable and helpful regarding to my concerns. we need a customer services like them. I would recommend 100%

    • Samuel F

      Date: 14/10/2022

      I want to start off by saying the customer service was ************* (I believe is his name) was excellent and helped me with all of my questions! God bless everybody from that company and thanks for the experience hope to buy another one for my son in a couple of years!

    • Jameson N

      Date: 13/10/2022

      ***** from venom has been nothing but helpful and kind. He answered any questions I had leading up to my purchase and has remained highly helpful afterwards. Had a couple problems with my bike (no fault of venom) and ***** went above and beyond to remedy the situation and contact the manufacturer on my behalf. I would/will have no qualms about suggesting them to my friends and family as a reputable dealer.

    • Oscar B

      Date: 07/10/2022

      ******************. Venom motorsport was fast and attentive. Took care of my problems right away

    • Luca F

      Date: 04/10/2022

      Amazing service. They solved all of my issues and made everything work very smoothly. A special thanks to the associate **************, it was a pleasure to have dealt my business with you! Would recommend 100%. 10/10 experience

    • Cole J.

      Date: 27/09/2022

      Awesome customer service and super fast shipping thanks to *****. Would definitely buy here again!!!!

    • cole h.

      Date: 22/09/2022

      Great customer service. ************** We above and beyond to meet my needs.

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