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Business Profile

Motorcycle Supplies

Kolman's Wheelsport Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:15/01/2024

    Type:Service or Repair Issues
    Status:
    UnresolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my atv to get fixed due to a start and stop issue. I informed the garage that it was the magneto and flywheel that was the issue. They then suggested to do a diagnostic on the bike which I agreed to. They later came.back saying it was not the magneto or flywheel 100% as they tested it that it was piston and rods. They asked if I would agree to use 1 hour labour's to fix it, I agreed as I was expecting it to be the magneto which was a more expensive fix. Once the rods and pistons were adjusted the same issue was happening. They wanted another hour to test. Turns out they made a mistake a it was the magneto and flywheel which I originally asked to fix. Had them fix that issue. After that they charged me half an hour labor to look at the carb .they also told me that they drained my brand new 2 day old battery. When I pick it up with a 900$ bill. As I arrive there the mechanic says the bike only starts by pulling the cord. So I ask them to take another 30 min to diagnose if it's the starter or the solenoid. He later tells me it's the starter. So as I'm loading up the vehicle, the mechanic is telling me that the carb was never adjusted because they never told him to look at it.I later have a mechanic friend test everythimg which was all good. So he has the idea of disconnecting the starter from the flywheel casing which was worked on by the garage.The starter turns like it should. He then tells me that something in the flywheel casing is either installed wrong or is jammed which should have been checked by the mechanic. call the garage to explain the situation and they said it has nothing to do with them, that it's an older bike so it parts break, seize or jam while working on it its not their responsibility. I ask him about the starter and he said they put power to it and it didn't move while it was installed. So I asked if they tested it uninstalled and they say no. I explained how the bike started by ignition with no issues before bringing it to them

    Business Response

    Date: 12/03/2024

    *****************,
    We vehemently refute your version of what happened. We provided you with the best service any reasonable person could expect and you chose to disregard, recant and dispute including what our service team suggested and noted "as required" to make your machine run.
    Unfortunately, despite our best efforts, you were dissatisfied with our work. You then proceeded to communicate directly with the owner's family members through social media. We advised you not to communicate with the owner's family members or Wheelsport employees until you have spoken to the owner or management. You have refused to take our calls. We have come to the conclusion that you do not wish to resolve this situation. When you are ready to resolve this issue, please call us between 9 am and 6 pm, Mon - Fri.
    Respectfully, the Management Team.
     

    Customer Answer

    Date: 12/03/2024

     
    Complaint: 21149913

    I am rejecting this response because: I have asked to communicate and resolve the issue via email. I would like to have everything discussed in writing to refer to. I have been warned by man other of your customers who have come forward messaging me that you have promises them resolution by mouth and do not follow through. And when a meeting is in motion and mentions get high you call the authorities. Please have the resolution and or discussion sent to me at ************************.  I would love to resolve the problem created. 

    Sincerely,

    *************************

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