Complaints

This profile includes complaints for Myers Cadillac Chevrolet Buick GMC Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Myers Cadillac Chevrolet Buick GMC Inc. has 14 locations, listed below.

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  Myers Cadillac Chevrolet Buick GMC Inc.

  1200 Baseline Road Ottawa, ON K2C 0A6

• 

  Myers Cadillac Chevrolet Buick GMC Inc.

  104 Elvira Street East Kemptville, ON K0G 1J0

• 

  Myers Cadillac Chevrolet Buick GMC Inc.

  1452 Youville Drive Orleans, ON K1C 2X8

• 

  Myers Cadillac Chevrolet Buick GMC Inc.

  4123 Strandherd Drive Ottawa, ON K2J 6H8

• 

  Myers Cadillac Chevrolet Buick GMC Inc.

  2164 Robertson Road Nepean, ON K2H 5Z2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: August 2, 2024 Amount Paid: $3,312 + $430.56 tax = $3,742.56 Service Promised: Extended vehicle warranty (7 years / ******* km)We purchased a new ********** ID.4 Pro S on August 2, 2024, from Myers Barrhaven **********, including an extended warranty for 7 years or ******* km. Unfortunately, on February 23, 2025just over six months laterthe vehicle was involved in an accident and declared a total loss.Since the extended warranty was never used and the vehicle still had the original 4-year basic warranty active, we requested a full refund of the $3,742.56 paid for the extended coverage. Myers Barrhaven ********** informed us that we could receive $3,417.52, but only if we purchased another vehicle from **********. However, at that time, there were no ID.4 Pro-S models available due to a recall and stock shortages, so we opted for a cash refund instead.They then stated we would only receive $1,869.73. The contract mentions a $200 cancellation fee plus tax, but this large reduction was not clearly explained. We believe this may be in violation of the Consumer Protection Act, especially since we had no opportunity to use the warranty and are not being treated fairly.We formally requested the refund on March 12, 2025, but have not yet received it. When we visited Myers Barrhaven **********, the finance manager told us that ********** Credit would be issuing the refund. However, when we contacted ********** Credit on April 30, 2025, they told us that Myers Barrhaven ********** must issue the check and send it to them first. The conflicting information between the dealership and VW Credit has been frustrating and confusing, and no one has taken responsibility for resolving the issue.We are requesting:Immediate processing and payment of the refund.A full refund of $3,742.56, as we did not benefit from the extended warranty in any way.We hope this matter can be resolved promptly.

  Business Response

  Date: 26/05/2025

  Hi, it seems that the finance manager who was dealing with this customer is no longer with the company. I see that we started the process of the warranty cancellation but there was some hiccups on the ** side. I'm trying to sort it out, but I will be more than happy to refund them $3,417.52 which is the amount showing as a refund from **. They can contact me directly if they are happy with the resolution. Thank you.

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************

  Customer Answer

  Date: 03/06/2025

  I spoke with them last week, and they initially promised to issue the refund on Monday. Then they changed it to Tuesday, and now theyre saying Wednesday. This is the third time the refund date has been pushed back, and at this point, Im finding it difficult to trust their word.

  Business Response

  Date: 04/06/2025

  There were some unexpected delays, and we apologize for that, but the cheque is now ready for pickup.

  Customer Answer

  Date: 10/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:04/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: Misleading Sales and Financing Practices I purchased a car from this dealership about a month ago. From the beginning, we made it clear that we wanted to pay less than we were paying for our old car, which was $185 biweekly. We shared this number with the salesperson, and he provided us with a monthly price that we were happy with (less than $300). Based on this, we decided to move forward with the *********** our surprise, we discovered that we are being charged the same amount biweekly, which was contrary to what we were told. When I visited the dealership today to file a complaint, they blamed us, suggesting that we misunderstood the terms. They also claimed that the monthly payment was approximately $600, but this is the first time they mentioned this figure.Additionally, when I called to clarify the issue, the salesperson, *****, told me it had been too long and that he didnt remember the details, despite the fact that we bought the car only a month ago. When I went to the dealership in person to try and resolve the issue, ***** avoided speaking with me by literally hiding behind a car until I left.This has been a frustrating and disappointing experience, and I feel that the dealership misled us regarding the payment terms. I am requesting that this issue be investigated and resolved.

  Business Response

  Date: 05/03/2025

  We are aware of the situation and will be meeting with ***** on Thursday, March 6th to discuss and rectify.

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my personal complaint and to inform potential purchasers of a vehicle to avoid Nissan (stay clear and wide). I also take my reviews very seriously. This about the Nissan *** settlement case and Nissans ability to not follow through on their commitment to their customers. Despite being told by the ******************** ****************** department orleans manager at the time, **** ********* and ***** *****, that we met all the requirements to qualify for reimbursement through the *** settlement case, we were denied My family has been a loyal Nissan purchaser for years who had a Sentra and Rogue presently. We were even offered a $3000 reimbursement through Nissan ****** for the repairs earlier, but this would not cover the majority of the cost associated with the repair. However, after further research, we found out that there was a case being brought against Nissan for this same *** repair that would cover the majority of the cost. I am uncertain why we were denied after the service department recommended the *** repair. It has been over 1-1/2 years now that I have held off on re-posting this review because the Stphane Landriault the guest experience general manager at Myers Nissan ******* was looking into our case but has not resolved it to our satisfaction.I will no longer purchase any Nissan based on my recent experience. Our family usually buy Nissan but no more. This dealership brand might have gotten our $6983.10 in repair cost now but will be denied our purchase of any additional vehicles our family may require.

  Customer Answer

  Date: 05/02/2025

  I have included documentation of the price paid for the repair to the vehicle.

  Customer Answer

  Date: 16/02/2025

  Update:

  Since this review was posted for the 2nd time. I have had the pleasure to meet with  ********************** on Feb 10/2025, for the first time face to face. We had a candid discussion about what I believe to be where my case has merit. I will continue to edit and update this review as additional information becomes available. However, my impression is that my words are falling on deaf ear. However, although I remain unoptimistic, I am willing to be surprised by Nissan. Mr. ******* ********** has indicated that he will once again forward the information I gave him regarding my coverage for the *** replacement. I have also included as a picture the section of the settlement documentation that Nissan has conveniently overlooked. Despite pointing out my observation time and time again, they continue to protest that I am outside the coverage period. I have had other individuals who also have worked in contracting read over the section I know we fall under. They are of the opinion that I'm correct. The pictures included shows the yellow highlighted portion that does cover my complaint. When my *** replacement was conducted I was under the both the ******* km or by Sept 13, 2022.

  What makes this even harder to swallow is that Nissan presently has a promotion running where a purchaser of a new or used vehicle will be entered into a contest to win $10,000 and they can't see their way clear to honour a contract they were obligated to cover for the *** replacement cost.

  
  

  STILL A VERY Unsatisfied Customer

  
  

  Regards,

  
  

  *****

  
  

  Information...

  Business Response

  Date: 18/02/2025

  We are aware of Mr. ******* unsatisfaction. Our General Manager, ********* has a meeting with him upon his return from vacation. Unfortunately, cases like these are out of our hands as it is Nissan Canadas decision which they base on several various factors. We are actively trying to work with Nissan Canada and Mr. ****** to come to a resolution on this matter. 
  

• Initial Complaint

  Date:31/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2018 INFINITI QX80 in 2020 with an extended warranty. In October 2024, I heard a clicking noise from my engine that didnt go away after a few days. Although the car was drivable and the noise didnt affect performance or comfort, I brought it to the dealership for a resolution.I booked an appointment on Oct 31, 2024, at Myers INFINITI and left my car on their lot the night before. That day, a technician called to inform me that the engines lower case needed repairs. Since it was an expensive job (over $20K), they had to submit a warranty claim for approval.Weeks passed with no updates. When I called, I was told delays were normal for costly repairs due to due diligence. I waited, assuming it was standard procedure. After multiple follow-ups, I learned the technician handling my case had left the company, and no one was assigned to it ********** mid-December, my car had been sitting for over six weeks with no progress. I visited the dealership in person, prompting a manager to contact me the next day. He assured me hed handle it, and on Dec 17, he informed me the warranty request was approved and parts were ordered. He estimated a week for parts to arrive and another for repairs.Since then, Ive called weekly for an *** but keep getting the runaround with no updates. Its now Jan 30, and my car is still at the dealership. On Jan 27, I was told they were still waiting for warranty approval. I have been waiting for now 3 months with absolutely no indication that any work has been done and unable to get any valid information from the dealership, I am afraid that the car is now undrivable and in worst shape than when I left it, which is the reason why I have not try to claim it and bring it to another garage.

  Business Response

  Date: 03/02/2025

  Hi,

  We had to perform diagnostics and wait for warranty approval. Upon approval we ordered the replacement engine short block. We replaced the lower portion of the engine which involves removing the engine and completely removing all of the accessories and the upper portion of the engine.We then reassembled the engine assembly including performing critical timing procedures to ensure the engine was calibrated properly. We then had the engine running and took the vehicle for a short preliminary drive. We were bringing the vehicle back to the shop to do a fluid check and torque check before a more in depth road test when we heard a noise from the engine and the engine stopped. We performed a tear down and found one of the timing chain tensioners had lost tension causing the timing to skip and internal engine components to contact each other and fail completely. We submitted a request to warranty to replace the entire engine long block, we are just waiting for Infiniti to respond.

  We are working to ensure the vehicle is in better condition than when it was brought to us. We will perform diligent quality control to ensure the vehicle does not fail on the customer. We will also be performing a full detail of the vehicle by cleaning the inside and outside of the vehicle,going over and buffing/polishing any surface scratches to ensure their vehicle looks better than when they dropped it off as well. Unfortunately, the warranty process is holding us back from expediting the repair as diligence needs to be followed.

  Thank you

  Customer Answer

  Date: 14/02/2025

  There is no resolution and still no contact from the dealership to inform me of anything. Nothing has been resolved, I am still not getting updates or any calls for the past 2 months. 

  My car is still at the dealership with absolutely no communications. I just heard from the message sent to the BBB that there is additional issues that they were not willing to share with me during my last communication with them. 

  This is not resolved at all

  Business Response

  Date: 19/02/2025

  When the vehicle came in requiring extensive diagnosis, our goal was to make the process as smooth as possible by immediately providing a rental while we worked through the necessary repairs. Unfortunately, there was an unforeseen delay in the arrival of parts, and we understand how that can be inconvenient. However, as soon as they arrived, we prioritized the repair to get the vehicle back to the customer as quickly as possible.

  
  Regrettably, after the repair was completed, the oil cooler hose became dislodged, resulting in a fluid leak that rendered the vehicle inoperable. We took full responsibility for this oversight and acted immediately to tow the vehicle back, complete the necessary repair, and return it within hours. While we strive for perfection, we recognize that this was an unfortunate misstep, and we sincerely apologize for the inconvenience it caused.

  
  Regarding the interactions between myself (service manager) and the customer, the intent was never to downplay the situation but rather to maintain a calm and professional approach in addressing the issue. I understand how, given the circumstances, this may have come across differently, and I regret any frustration it may have caused. Throughout our discussions, I aimed to be open, professional, and accommodating. Additionally, I appreciated the customers interest in trading in their vehicle and regret that our sales team was unable to assist in finding a suitable option at the time.

  
  Customer satisfaction is extremely important to us, and we value every customer. Please know that we take all concerns seriously and will use this as an opportunity to improve our processes further.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We first brought our car (2014 ***** Spark) to Myers *******, on April 21st and June 12th, 2023, because we were experiencing a decreased shift quality. We found the car had a special coverage issued and wanted to get the car fixed under that coverage. We were told verbally by ******* ********* that GM would do right by us, but later advised that the coverage could not be honoured because there was no illuminated malfunction indicator light on the dashboard. It is worth mentioning that there is still no light on the dashboard; it is only evident once the diagnostic coding machine is used. Furthermore, the coverage says the following Initially the driver may experience a decrease in drive or shift quality, if not corrected the condition may progress. We were experiencing these issues and left the car with Myers for a week, and no work was carried out. It has now progressed, whereby we experienced a loss of propulsion and require a new transmission. The mileage is 172K, which is under the covered amount; however, Myers will not honour the special coverage as it has expired. If Myers had done their due diligence when we first reported our experiences, we would not be in this predicament now. Myers advised they thought it was a drivability issue when it was a transmission issue. We are extremely disappointed the situation was not resolved when we first brought it to their attention. Clearly, the problem existed at that time and should have been resolved using the special coverage.

  Business Response

  Date: 21/10/2024

  We understand this situation is frustrating. However, we are required to follow ************** rules in regards to special coverages. When the customer initially came in with the issue we did try to have ** make the exception for the coverage since the light was not present. This was denied by ** at the time. We have since been in contact with ** to try and have them reconsider and are still awaiting a response. Once we have a clear direction from ** we will be reaching out to the customer to discuss.

  Customer Answer

  Date: 21/10/2024

   
  Complaint: 22403817
  
  I am rejecting this response because:

  we were told originally that they would look after us. Also, the wording on the special coverage does not mention that the light needs to be on. Indeed; the light was not on when the car lost propulsion. We told the dealer that we were experiencing gear shift issues. If they had dealt with the issue at the time it would not have led to the failure of the transmission. I do not believe that they contacted ** and discussed the issue. The special coverage highlights the fact that this model had transmission issues. It was not dealt with in a proper manner. They have also had our car for over a month. They have also not returned our calls.

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 9, 2022 the brake lines were replaced and April 3, 2023 I contacted the dealer as this repair came out as a recall and was looking to get reimbursed. They did not respond to my email request. We discussed this on the next 2 scheduled service appointments and the last one in April 2024 we were told it would submitted to Hyundai Canada for reimbursement. We contacted them today September 9, 2024 to follow up on it and were told there was no record of this and the recall was completed and when checking the *** of the car the recall shows as completed April 5, 2024 which is untrue but we haven't been reimbursed and in fact paid $2108.28 for this work.

  Business Response

  Date: 20/09/2024

  The ***************** Manager, ***********************, has been going back and forth with Hyundai ****** to have the reimbursement authorized. As of this morning, he has received confirmation from Hyundai Canada the recall and premature brake fluid service will be reimbursed. We are waiting on a response from the customer to arrange delivery method for the cheque. ****** can be reached by phone at ************ or via email at ********************************. 

  Customer Answer

  Date: 20/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 7, 2023.. I had appointment to the Mayer’s GMC at Kanata place, to be checked my car because since I brought my car to the Mayer’s GMC for Service, then they change the brakes, checked the engine fluid and engine’s light, changed the oil, tires alignment and fluid of the tires, at Myers GMC at Kanata But on the appointment on November 7, 2023.. when I arrived to the appointment at 11:30 am, to be checked my car, the men from Myers company drove my car to checked the sound that it’s coming from my car, he told me that they couldn’t take my car because three employees didn’t come to work, then this employee told to the service person that my car has a sound coming from the tires but it’s safe to drive.Then the employee at the desk’s service told me the same as the men who drove to tested my car that they can’t take my car. But I was seeing that the other cars from other people were coming and they were taking them. So I asked to talk with the manager from there, then the man that drove my car for test also was telling to the assistant of the manager that he told me that there’s no service person to be working because there were not enough servicemen to be seeing my car. The assistant of the manager Sr ***** *****, was very, very rude with myself and yelling at me told me ‘that what part I don’t understand, because the other employees already told me that no servicemen were there to assist with my car’ but I told him that they were taking all the coming cars for service. He told me it’s not my business.When I asked him were it’ll be the next appointment to be taken my car, he told me he has not dates and it could be on December the 20th but I have to send an email to him to see if there’s an available date. Also,On The middle of September I brought my car to the Mayer’s because a sound same that it’s now and is coming from the tires AGAIN, already that day, they fixed with the explanation that it’s a mistake at the beginning when they changed the breaks

  Business Response

  Date: 10/11/2023

  We have spoke with all parties involved, and apologize on their behalf for the issues you experienced when you came in for service.

  During your visit, although our technician could determine roughly where the noise was coming from, he could not find what the exact issue was and determined it would be best for us to keep the vehicle for a few days to properly diagnose and fix the issue. The work needed required an experienced licensed technician whereas the other customers were coming for basic maintenance such as a tire changeover and/or oil changes which can be done by someone just starting to learn the trade. Because we were short-staffed that day along with us being out of loaner vehicles, and the fact the vehicle was determined safe to drive, we suggested the vehicle be brought back a different day. Upon the vehicle's return, we intended to provide a loaner vehicle at no expense to you and correctly repair your vehicle. 

  Again, we apologize for the misunderstanding during your visit and hope you will give us the opportunity to correct the issue.

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been leasing and bought 5 Hyundai cars from Myers since 2011. My 2017 Tucson had a engine low oil pressure issue one and half years ago and the service of **** hyundai Kanata checked and changed the switch(sensor), but the exact same issue came out again last week. I checked level of oil, leaking, and temperature of engine and noise of engine all are normal.The flicker only happen when the engine warm up and the idle speed is between 700 rpm to **** rpm, I believe it is 100% the poorly quality of engine oil low pressure sensor(or switch) I sent email by Oct 25, 2023 and by Oct 30, 2023 and chatted with REP for two time, BUT NOT RESPONSE FOR ONE WEEK. You dealer don't give me any answer, but as manufacture you have the responsibility to keep your parts in a good quality. AS ELECTRICAL OR ELECTRONIC PARTS, IF ITS LIFE CAN ONLY KEEP ONE YEAR, IT IS NOT ACCEPTABLE.

  Business Response

  Date: 08/11/2023

  Our Service Manager, ******************, reached out to the customer on Monday November 6th. During this phone conversation, he explained the warranty coverage on this customer's vehicle. Both the customer and service manager came to the understanding that the replacement part would be ordered and offered to the customer at a 10% discount. The part is currently on order and the customer will receive a phone and/or email notification once it arrives. Our service manager will be reaching out again to follow ** in regards to this complaint via phone.

  Customer Answer

  Date: 09/11/2023

   
  Complaint: 20814915
  
  I am rejecting this response because:

  I am the loyalty customer of ******************** and *******************************************.

  Yes, the customer service manager of ****************************************************************** has

  already dealt with this issue with me and has ordered the part for me.

   

  But My point or question is

   1:  If I don't make the complaint How long do I have to wait to get the response form Myers?

  2: My car is a new car and only have about ***** Kms on it, I had to change

  two times of the engine oil low pressure warning light switch so far.  Who will take the responsibility to keep the ordering part in good quality-- Hyundai or their dealer of Myers?

  3: I have observed the issue for over two week since I sent my first email to Myers.

  The engine oil low pressure warning light flickers when the engine oil warms up enough and the idle speed drops down between 700 rpm to **** rpm when push brake. I checked the oil level, and the oil just changed **** KM ago, no leaking, the temperature of the engine is smooth and stable, no noise comes out when the warning light flickers.

  It is obvious that the pressure sensitive material of the replacement switch last time in April, 2022 have not passed the ageing test(or experiment).

   

  4: I can not afford to pay about $300(Tax included)  to change THIS SWITCH EVERY YEAR.

   

  Thank you very much.

   

  August.

  
  
  Sincerely,
  
  Shaohua(august) ***

  Business Response

  Date: 09/11/2023

  Unfortunately, at the time of your initial complaints we were in the process of replacing our service manager and some messages were lost. We apologize for this.

  We do not manufacture parts - all our parts are ordered and come directly from the Hyundai factory. All previous repairs were done under warranty at no-cost to you (the customer). As our new service manager has explained, the warranty that previously covered this repair has expired so the replacement part is being offer at a 10% discount which will also come with it's own warranty of 1 year or ****** km. Should the part fail again within this time frame, it will be replaced again at no cost to you (the customer).

  We understand that this is a very frustrating situation, and appreciate your understanding and cooperation with our service manager to have this rectified. As you are currently arranging a time to have the vehicle dropped off with him, he would be more than happy to discuss and explain this in person. 

  Customer Answer

  Date: 09/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Hello ***********

  I have read the new response from the business.
  Why I insist on complaining to the Myers is that I hope Myers can stress the Hyundai factory to make a good quality product for all his customers. I hope the same frustrating issue doesn't happen to other customers.

  I confirm that I would like to stop complaining to Myers by their last response.

  
  Have a great day.

  
  August.

  
  Sincerely,
  
  Shaohua(august) ***

• Initial Complaint

  Date:30/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  .Please see the attached for an outline of my complaint. I am complaining about the customer service at ********************** and the time I have been forced to expend getting a reply which is just as costly as their time is.

  Business Response

  Date: 25/10/2023

  The customer's salesman, and our management team have resolved this issue with the customer. The price discrepancy on the product was due to IGLA giving a added warranty which would have covered any issues which the other company was not offering. In the end, the customer chose to not have it installed with us. After all our discussions, the customer seemed happy with the outcome. Also, after speaking with the customer and IGLA over this matter, the dealership has decided to no longer offer this service due to the pricing issues and that IGLA effects our Toyota manufacturer warranties.  

  Customer Answer

  Date: 27/10/2023

   
  Complaint: 20678796
  
  I am rejecting this response because:
  

  The simplicity of my request for an email or letter stating the effects IGLA had on the warranty they had just sold me could not have been easier to reply to.

  I am not satisfied with the reply as it does not state that Toyota knew of the problems before my arrival and continued to offer this scam.

  I will put this on social media explaining clearly what happened as they continue their game.

  Thank you for your effort in attempting to resolve this con.

  Sincerely,
  
  ******* *********************

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 1st, 2022 my 2016 Hyundai Sonata had a mechanical issue which required the car to be towed. We had purchased an extended warranty when purchasing the car in 2016.
  
  When we called the extended warranty help department there was confusion as to if we had this warranty coverage. It was denied that the car was warrantied for the towing we required. Under this warranty the car is insured up to $250 for towing.
  
  The car ended up being towed at a cost to us of $395.50.
  
  The car was indeed repaired under the warranty we claimed was valid as shown by the attached receipt dated November 25, 2022.
  
  Since this date I have on numerous occasions asked for the $395.50 that is owed to us (as the cost over the warrantied $250 was incurred by denial of our proven existing warranty coverage).
  
  I have attached various e-mail correspondence for your review. I have also visited the location in person in late February. I have been met by ignored emails and phone calls. This quality of service is unacceptable and I cannot continue to spend my time trying to recover the cost that is owed to me.
  
  I would like the $395.50 reimbursed to me as soon as possible. This was written by the wife of the owner of the vehicle as my husband is terminally ill and not able to do this.
  
  Thank you for the help,
  ********* *

  Business Response

  Date: 23/05/2023

  Hello,

  I have discussed this with ***** ****, the ******* ******* at Myers Kanata Hyundai. He will be reaching out the customer to confirm the details privately and will be issuing a cheque to reimburse the tow charges. 

  If by chance the customer does not receive a response from ***** in regards to this, she can reach out to myself via email at ************** and will make sure this gets resolved. 

  We apologies for the mix up and any inconvenience this may have caused. 

  Customer Answer

  Date: 24/05/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20034518, and find that this resolution is satisfactory to me. Thank you for your assistance in resolving this issue.
  
  
  
  Sincerely,
  
  
  
  ********* *********